avid hotel West Memphis—

Loved it!!!

ByBarbara

5月 11, 2025

My only regret is I can't move this hotel to each of my night stops staying thru the 23rd (I stayed the night of May 9, 2025) Great experience, great staff, quiet and beds so comfy. Fantastic experience!

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Convenience

ByMiaL

5月 01, 2025

Did not get any rest, was annoyed my whole stay. As soon as we checked in went to our room on the 5th floor it was nasty not cleaned had to get a room on the 4th floor. Bed was comfortable, quiet night but around 5:30 am I got a call from the front desk talking about the smoke alarm was going off. They called again later and then to top it off an idiot from housekeeping came banging on the door talking about when we checking out. Really annoying. We will never stay at this location again and also didn’t like that it was combined with another hotel(candlewood suites).

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員工很棒

ByBoss

4月 18, 2025

The room was really amazing with the big TV and comfortable bed.

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Overnight stay

ByNancy

4月 13, 2025

Overnight stay on our way home from Florida. This hotel had all we needed, clean room, good bed, great shower and a quick breakfast. And the price was right. would definitely stay ay another property. normally we would have stayed at the Holiday Inn Exprees in the area but the price was too high for an overnight.Have been membersof the IHG reward program since 1988.

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糟糕的客戶服務

ByJon54

4月 11, 2025

Booked my stay through their website and arrived at check in, but the hotel receptionist said they couldn't find my reservation. It apparently booked me at a nearby Avid location 40 miles away. The receptionist said this happened three other times that day but called the other location to "cancel" the incorrect reservation. They said it was no big deal and I had no issues during my stay but after I checked out, I was charged an additional $145 no show fee. The hotel said they couldn't assist and redirected me to IHG customer service to open a case and it's been a month later with no refund or updates. Every time I call back to get a resolution on this, I get told a different story on what they have to do and promise to update me after 24-48 hours. Well they never do that so I call and get the full run around with no way to escalate. It's a terrible customer experience and I refuse to stay at any IHG property because of how this is being handled.

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很棒的飯店

艾倫

4月 07, 2025

Great rooms good breakfast. Good staff and small but nice fitness room

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A great place to stay

ByJh422

4月 07, 2025

Great value, quality, and super friendly staff! If you’re traveling near west Memphis, AR this hotel is the place to be! You won’t regret it.

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Could have been better need a refund

ByJyotish

4月 01, 2025

Check in was horrible keys didn’t work took over an hour to get into my room was late to my event

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Newly Renovated Avid Hotel/Candlewood Suites

Byfenixxrose

3月 21, 2025

I had a mostly positive stay at this hotel, with a few areas that could use improvement.

First, the building itself is gorgeous—clean, modern, and well-maintained on the exterior, with an exceptional lobby that makes a great first impression. Check-in was seamless with a reservation, which I truly appreciated.

The continental breakfast offered a nice variety of options, though the quality of the eggs was disappointing. It would have been great to have a waffle or pancake maker available as well. One major perk was the onsite guest laundry room—such a helpful amenity!

However, one of the main reasons I booked this hotel was for the indoor pool, as advertised online. Unfortunately, the pool is actually in an open-air space with just a roof overhead. Because of this, it was quite cold due to the wind, and there was debris in the water. I also wasn’t sure if the filters were working properly. We made the best of it and swam for a short time, but it was definitely a letdown.

The room itself was comfortable, with an incredibly cozy bed that allowed for a great night’s sleep. I also appreciated having an iron and board in the room, and the quality of the bathroom soap was surprisingly high. However, the room could have been cleaner—there were crumbs in the chair from previous guests, and the windows were noticeably foggy and dirty.

The biggest disappointment was the handling of a lost item. My child left behind a weighted stuffed dinosaur, which was very special to them. When I called the hotel, I was told I would receive a callback, but I have yet to hear anything. This was really disheartening.

Overall, this is a great facility with a lot of potential, but attention to detail in cleanliness, accuracy in advertising, and better communication regarding lost items would make a big difference.

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Great place to stop for a nights rest.

ByLeakyboot

3月 19, 2025

This is a new hotel that offers easy access from the highway. It is comfortable and affordable with all that you need for a nights rest. The staff was friendly and helpful in every way. We encountered no problems. The area seemed to be safe and secure.

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New hotel that has some issues

BySilent Bob

3月 19, 2025

Don’t follow the directions on the IHG app. They will take you to an open field. Don’t expect a hot shower. Door in the bathroom scraps the floor of the bathroom as you are opening it. One of the two elevators not working with no signage letting you know.

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住宿的好地方

ByTomB

3月 12, 2025

This is a new hotel, so it’s expected to be fresh and in great condition. The staff was super friendly. Room was very clean, bed was comfortable, bathroom was well-stocked and clean. WiFi was olenty strong and fast enough for me. Good location. Overall, can’t go wrong here.

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avid hotel West Memphis