 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
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Excelente Hotel y Servicio
ByJordi
16 May 2022
Excelente servicio y atención.
El servicio del Lounge es excelente pero lamentablemente no está en pleno funcionamiento y tienen un horario demasiado restringido.
El SPA necesita más personal , intenté contratar los servios de masaje pero fue imposible.
Por lo demás , la habityación era espectacular ,el servicio y atención del personal excelente.
Bad experience on requesting and dinner
ByZhaneMCT
08 May 2022
We took the package inclusive of dinner. We had a very bad experience as the first day of dinner, our name or room number was not in the list and we were cast aside by the staff until after 15 minutes only came back to us saying we can have our dinner. The worst experience is on the second day. We arrived at 6.30pm and again our name or room number was not in the list, yet again we were cast aside by the staff. There was no communication between the hotel & the restaurant. After half an hour, only they came and show us the menu which was not in our package, once we told them about our booking, then only they bring other menu. After taken our order, no water was serve as well. After half an hour which came to 7.30pm, they brought wrong order to us. The manager only again ask what is our order. By the time food was serve on the table is already after 8pm. Service is very bad and not even worth 1 star. On second night we requested for a wine opener in our room, after an hour we call again they told us the staff is very busy and will only bring to us later on. Sadly, the whole night nothing was bring over to us and we are very disappointed with the service. Is a five star hotel but service is worst than one star.
Friendly Staff and Comfortable Living
ByOstate3535
06 May 2022
Excellent customer service and great sleeping quality didn’t matter where I went in hotel was treated with superior service. The Bentleys pub was next level and exceeded my expectations as a customer.
Great hotel
ByJohn Aust
05 May 2022
Great Hotel, well trained staff and management, great facilities and a first class breakfast.
Great Experience!!
ByMamafailin
14 January 2022
Overall, I had a great experience with the Intercontinental hotel. The staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect to celebrate a birthday weekend. My 5 years old princess really enjoy celebrating her special day here...thank you IC hotel...surely will come again
Comfortable room and strategic location in KL downtown
Byedisonlu
01 January 2022
The location of the hotel is just next to Ampang Park LRT, which is super convenient for those who take public transit. There is nothing too special about the room, just typical comfortable hotel bedroom. If there is one thing i can recommend, please provide better hair dryer for your guest. The one in the bathroom is just total rubbish. :)
staycation
ByFY00
21 December 2021
a night stay for weekend. improving food quality for both club lounge and buffet breakfast. as usual, very friendly and courteous services from everyone especially from the club lounge. Thanks again for taking care of my stay. Really grateful to Harry, xinwei and whoever served us at the lounge during our stay. We're enjoying every moment there.
Super comfortable bed and spacious room!
Byjgan
19 December 2021
My stay was extremely comfortable. Love the beds and the space in the room. Will visit again!
Great experience and great service
ByChoo
19 December 2021
I am back to this hotel after so many months, the hotel has maintained the quality, and staff friendliness is the key reason I like this hotel.
13/12-17/12
Bym.sherif
19 December 2021
Room was very clean and I get a quiet calm sleep very comfortable. As I regular guest in hotel I found the excellent services still same.
Only a suggestion to give more training for staff especially laundry services !
Definitely it’s my preferred Hotel in Kuala Lumpur .
Hi Sir/Madam, I would like to request for invoice for my recent stay (as p
ByPatrick Beh
19 December 2021
Hi Sir/Madam, I would like to request for invoice for my recent stay (as per the confirmation number, 8th - 10th Dec) as during check out, I did not receive the invoice.
Thank you
Great location
ByFaye
14 December 2021
Walking distance to KLCC.