 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
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Excellent service and positive attitude
ByFisher247
12 October 2020
There is nothing to compare with positive attitude of Intercontinental staff. Despite bussiness slow down, service still good as expected and everybody have positive thinking about future.
Great Sleep
ByZazu
09 October 2020
I came here mainly for work, to do some photography around the city of KL. I did enjoy my time here for leisure as well. It has a bath tub so that's good to ease aching muscles. The bed was enormous, not by any means a bad way.
Only comment was, I couldn't eat my breakfast with slippers, so I went up to change to my shoes just to find out others were dining with slippers. Maybe it's my appearance? I mean I just wokeup... But like hospitality was great till that point.
But overall experience, the room was great, check-in and out was a breeze, it's near the city, my experience was great in a sense.
想像のはるか上をいくサービス。
ByMilog
09 October 2020
自身はIHGグループのゴールドメンバーでもプラチナメンバーでもない普通の会員ですが、サービスをすごく良くしてくれて快適な２日間を過ごすことができました。
ドアマンやレセプション、スタッフの方々は常に笑顔で対応してくれて、フレンドリーでした。
滞在中にはいろいろと注文しましたが、どれも対応が完璧過ぎて、こちらとしても申し訳ないくらい。
それぐらいサービスが良かったので、クアラルンプールに遊びに来るときは、また泊まりに来ます。
Great service
ByHafidz
06 October 2020
Great hospitality!
The staff were very approachable and helpful. The breakfast was good. They arranged for a simple deco on the bed and complimentary anniversary cake. The room was very good with comfortable furniture and the bed was comfortable too. We would definitely stay here again. I love the coffee machine, much appreciated if they could provide more coffee capsules.
Great stay
ByMHMR83
05 October 2020
The room was great as we were assigned a high floor. The amenities were good and we loved the bathroom as many other hotels have hot water temperature and pressure fluctuations,but not here.
Some feedback about the room, Two tv channels which were HD ones were not working but we were on Netflix anyway. Another was the AC..seemed that it shut off in the night..or maybe powered down for a while? but only late night. During the day it was cold adbit can be.
Special thanks to Cecelyn? at reception she was great. Im sure i got her name wrong, she checked us in.
Shahrul at reception , Suraya at Serena and Aziz at Serena as well. Awesome and super friendly people.
Great hospitality
ByKavi46
02 October 2020
Everything was amazing right from the start to the end.
Spacious room with complete facilities
ByRizal39
30 September 2020
Everything is good from the spacious room, modern facilities, fine dining, kids friendly swimming pool until the friendly staff.
A great staycation
Bygg96
30 September 2020
Everything was good from the moment we reached to the moment we left.
Good for staycation
By
29 September 2020
What i love about is my experience at swimming pool. Its so peaceful. And that’s the reason im happy with my stay there ;)
weekend staycation
ByFY00
29 September 2020
2 nights staycation for birthday celebration. It was wonderful stay experience. Room upgraded to suite room and the check in was very fast even I arrived before check in time. Staffs were friendly and really helpful especially Harry at executive club. He has make this stay a memorable one. My mother was really happy and grateful being served by him. Also, he was really quick response and solved our problem even when he was in operator room.
Thanks again to everyone who been helping and serving us during our stay.
Comfortable bed, great service
ByHafiz
29 September 2020
Staff very friendly and helpful..
Room clean, bed comfortable, very2 clean
We definitely repeat our stay again..
Clean and good services
ByAACC
24 September 2020
it is a great experience to stay in such good hotel, even during this period of difficult, the hotel still keep a good services...