 Guest Reviews
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90%
Recommend This Property
Overall Experience 4.5
90%
Recommend This Property
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Pretty good
ByAlex909
10 August 2020
Room had dog hair and dog food. I got a suite hoping it would be extra nice. The fridge didn't work and I had my 2 daughters with me. Specifically asked for a room higher up during booking and got the 12th floor out of 32
Not the best
ByLuis
09 August 2020
The hotel had some pretty bad service. Rooms weren't that great, views weren't either.
Beautiful hotel, needs a better-stocked mini bar
ByAnna
08 August 2020
Lovely hotel, courteous staff, disappointed that restaurant and bar were closed (due to Co-Vid) which was why the under-stocked mini bar was especially disappointing. Would still recommend, though.
疫情期间，夜间火警竟然响了
ByMichelle
07 August 2020
选择在新冠病毒肆虐的时候出游，显然是不明智的做法。这种时刻，考虑到安全问题，很多酒店的配套设施，都无法体验。这是一件令人遗憾的事情。然而在深夜的沉睡中，被火警惊醒这是令人非常痛苦和惊悚的经历。不知道是什么原因，住在27楼的我，居然在深夜12点，被报警系统通知要赶紧通过楼梯离开房间。内心的崩溃是无法言语的。虽然在几分钟后被告知这是个乌龙事件。但是我跟父母已经无法再一次安然入睡了。
Comfortable bed
ByNance
06 August 2020
Had a great stay. Bed was very comfy and the view was nice
Comfortable haven in trying times
ByBonnie
04 August 2020
We had to pick up a family member from the hospital in San Francisco. The clean, comfortable room and helpful staff made the trip less stressful, even enjoyable.
Clean but poor value during COVID
Byplask630
03 August 2020
This hotel generally does not have a microwave or personal mini fridge (unless you rent it from them for an extra charge) in the room so you need to regularly leave the room (or get delivery) for your meals. They have shut down many of the amenities that require public gatherings so this hotel is of very average value at the moment. However, it is clean and modern and close to the BART.
Nice quiet room, bad security outside
Bymendoguy1983
02 August 2020
Well i can say the room was quite nice with comfortable beds and the cleanliness was obviously a top priority for the hotel. Other than that, my car was broken into window smashed out. Everything inside my car was stolen. There was even a theif with their hand inside the car when I was leaving the hotel. They were grabbing the last item left which was a leather jacket. Then running away when I yelled out at them to get out of my car.
Excellent location, clean, comfortable accommodations.
ByBadpatti
01 August 2020
Very nice, clean room with easy access to many services. We had appointments at both the UCSF medical campuses. This hotel is on a clean street with nearby access to public transportation and public parking.
a fantastic experience, Staff was great
ByToby
31 July 2020
My experience was one of the best I have ever had. even though COVID-19 was in full swing the staff done a great job trying to protect all the guest and staff
We Fell In Love With This Hotel!
ByMontserrat
29 July 2020
Our first COVID-19 outting on aroad trip from L.A. We made reservation using our credit card points. From the moment we entered the property, from curbside, to parking to checking in, everyone was so friendly! We were upgraded to a a suite with the most amazing views! My husband and I did not even want to leave the room- but we did and arrived back in time for sunset. We loved the breakfasts and although we had to put our trash for pick up- I preferred that. I really did not want housekeeping to come to our room until we checked out. The folks at the bar in the morning taking our breakfast order and peparing our coffee were so fast, efficient and friendly. My husband and I stay all over the world in different sorts of places but this hotel is in the top 3- maybe even the top 2! We loved it so much, we booked an extra night and were allowed to stay in our room! Thank you for the extra "gift bag" of hand sanitizers, an extra face mask, gloves and health information flyer. We rejuventated during this trip. And I even hate it that I fell in love with this place so much because I do not know if we could ever stay anywhere else! (We love to stay at different lodgings to compare.) We will try and save up our credit card points to stay in this luxurious gem again at some point. Thank you for offering quality service in these unusual times for the service industry. Another great perk is that the hotel is located next to Yerba Buena Gardens and the shopping mall. THe mall was closed, but the gardens were open and we took a lovely stroll.
3 Great Nights
ByDorothy
29 July 2020
I love San Francisco and afternoon living in the city for 5 years I know it well. I stayed at the intercontinental for its great location and centrality for the items I wanted to see. It was overall clean and the staff was kind. The bed was very comfortable and the bath products (like any IHG’s) were great.