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InterContinental The Clement Monterey

Hotel Reviews for InterContinental The Clement Monterey
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.7

based on 2358 reviews
94%
Recommend This Property

Ratings Breakdown

2358reviews

  • 5 Stars
    1861
  • 4 Stars
    312
  • 3 Stars
    95
  • 2 Stars
    52
  • 1 Stars
    38

Gone downhill

By

09 July 2020

platinumelite

We have stayed at this hotel a total of 6 times in two years. All have been wonderful stays except this last stay.
Upon check-in we were told we could leave our car to take our bags upstairs (valet not currently available due to COVID). We removed our bags and my husband was getting on the car to leave while I stayed with the bags. A gentleman appeared and told us we must move. Keep in mind there was other cars & no one else checking in behind us. Meaning all those guest went up to their rooms with their luggage.
We are ambassadors and did not receive our room upgrade or even given a reason why at check-in.
The room had a musty odor. Figured it had not been used as we had visited a month before and they mentioned letting rooms sit between visits.
The bathroom was not fully clean. Fingerprints on the handheld mirror and sink had hair in it. The bed had gray fizzy on the sheets. We slept between the sheets and comforter. The bed had a huge hump in the center.
Requested extra pillows but never received them.

We did not interact with the staff during the visit other than notifying them about the pillows and the room issues. For which nothing was cleared up.

Upon checkout the person called someone over to look at our account. Everything seemed ok. I made a purchase from the gift shop and we checked out.
My husband noticed an odd charge. I called and was told we had a smoking fee. I was shocked! We are not smokers. She said two people checked and it had a heavy odor. I told her that’s impossible, this has to be a mistake. She kept putting me on hold but never had me talk to someone else.
While telling me she was refunding the charge she was also saying she believes her co-worker and that we smoked in the room.
Each time I tired to explain that if we were not smokers and surely they would have noticed in one of the 5 previous visits, she acted very condescending and her replies were rather rude dispute her trying to sound nice. I told her clearly a mistake has been made but she insisted we had smoked in the room and no way they made a mistake.
It’s extremely disappointing that the hotel has staff which would treat a guest in such a way. Especially guest who have a history of stays and are IHG Ambassadors.

We have a stay coming up in December but considering canceling. They didn’t notify us of the charge and the staff was basically calling me a dishonest person.

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Just a room

By

08 July 2020

club

Wish I could have had ther option of room service, no menu or book offered it. TV menu didn't have it either. Valet was gone early as well, we didn't know where to park and had to park on the street. Doing tgood made us wake up early and move it before 9am so we didn't get a ticket.

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Nice hotel

By

07 July 2020

club

Beautiful building and right on the water with many dining options within a few minutes walk.

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Excellent place and excellent service

By

07 July 2020

club

Our trip was great. Loved the location and loved the ocean view (though partial) from our room window/balcony. Absolutely 5 star experience.

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Unsere Ruheoase mitten im Touristenzentrum

By

06 July 2020

Es war mit Kindern unser bestes Hotel auf unserer Kalifornien Rundreise. Qualität zahlt sich einfach aus, weil man gut schläft nicht durch irgendetwas gestresst wird. Es war einfach angenehm, und unser Zimmer war ziemlich groß, so dass wir für die Kinder eine richtige Spielecke einrichten konnten. Außerdem waren die Kinder natürlich von der Kunstinstallation im Treppenhaus begeistert. Sorgen wegen Covid-19 hatten wir hier nicht.

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Great location

By

06 July 2020

platinumelite

I had a partial ocean view room. No fireplace in these, so the picture is a bit misleading on the website, but I was upgraded from no view by my Platinum status, so no complaints here. I didn't love that they did live music that was a but loud, but it ended at 7pm so that's not a huge deal. Toilet paper should be nicer quality at this price point.

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A COVID Vacation.

By

06 July 2020

club

It’s a challenging time to go on vacation with the COVID pandemic in full swing. The Intercontinental did their best in a partially reopened state. It was comfortable, the staff was friendly, and overall we had a good time. The beds were awesome and that’s a rarity at a hotel! All room service and valet had been suspended to limit unnecessary exposure between staff and guests. That presented some inconvenient challenges but we were happy to be away from home for a few days. It was a solid, good, safe experience.

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Beautiful stay in Monterey

By

05 July 2020

Great place to stay when coming to Monterey. The location, staff, room, bath, done very well, a comfortable stay to say the least. They are taking the pandemic seriously while still making their guests feel welcome.

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Our stay

By

05 July 2020

club

This was our first hotel after 14 weeks of being in our home. The staff was very rude and made it few as though because we were young we were not important.

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Quiet and safe break

By

05 July 2020

platinumelite

We have wanted to stay at the property for some time, and finally gave it a go with the current travel restrictions.We had a great time in spite of the current limitations.

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Always a pleasant Stay

By

05 July 2020

club

There are 3 hotels that we stay at while visiting Monterey. This is by far my favorite. I love the clean lines and soft muted colors. The bed is really comfortable and cozy. I love that I can open the sliding glass door and hear the ocean. It was very soothing and my husband and I slept like babies. The shower is roomy and the water flow is perfect. I know that the room is standard size but it looked and felt so much larger. The staff was pleasant, personable and professional.

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Beautiful bathroom and hotel

By

05 July 2020

platinumelite

Beautiful hotel bathroom. Wished I had more time to stay

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