 Guest Reviews
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87%
Recommend This Property
Overall Experience 4.4
87%
Recommend This Property
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Unsatisfactory stay
ByDispleased
08 September 2021
This hotel is very dirty, outdated, and uncomfortable to stay at. It needs a total renovation and immediate cleaning. Everything is old plus any maintenance that was done was terrible, inefficient, and sloppy. It needs to close for renovation or remodel top to bottom in sections. I got a bad sinus infection from the ventilation system. I am a long time IHG member and traveler, this is one of the worst hotels I’ve stayed at and should not represent the IHG or Staybridge brand name.
Such a comfortable room!
ByMariaE
05 September 2021
I loved the space we had! The bed was super comfortable! The breakfast was delicious.
The bathroom has an odd setup regarding the door, but I understand they're trying to fit as much as they can in the small space.
I was very happy with my stay there, and would gladly stay again!
Not a good experience
ByHongjie
03 September 2021
We stayed in this hotel for 19 days and didn't have a good experience. The first staff we met in the front desk was unfriendly and in fact quite rude. The wifi in the room was very unstable and the furnitures are dated. After a few days, it was noticed that the fridge was not working at all, so some of the food we put there was rotten. We requested to change a room, but was told that there was no available room that night by the staff. The next morning, we talked to the manager and moved to a different room. During our stay, we didn't get any room service. It seems that they are in short of staffs. We requested a room service to clean the room four days before we checked our and was told that we needed to wait for three days for the service. We then asked to change to towels. Still we had to check with the front desk there times until they finally gave us clean towels in the evening.
Overall, the experiences in this hotel were unsatisfactory.
Good
By313dtown
03 September 2021
Good stay
Nice staff
Clean service was very nice and on time
Overall good stay
Dont advertise a pool if its closed in August
ByAcen
26 August 2021
Dont advertise a pool if its closed in August. That was huge dissapointment. Breakfast could be fresher and more effort to replace things that are out. Old fruit, only 2 out of 4 cereals. But overall nice hotel
Habitacion comoda y amplia
Byfgba
25 August 2021
Habitación amplia y limpia. Cocina full equipada y cómoda. Buen servicio de comida, varias opciones y deliciosas. Personal muy amable y dispuesto a ayudar
Solid value for money
Bykyle93
17 August 2021
Given the nightly rate, this was a good hotel. The rooms might be a little dated in terms of fridge, etc. But, it was clean and comfortable. I would stay here again.
Hotel stay
ByKash
14 August 2021
This hotel is partly remodeled but still needs to do more work to get rid of the musky smell and get their plumbing to work much better.
Great stay
By
05 August 2021
Hotel was nice. A little further from six flags than thought but it worked out great. Enough room for 3 adults and 3 kids plus a dog. Would definitely stay here again. Manager Kim was beyond helpful and nice. Clean towels upon request. Once the pool is open this place will be a 10!
Very dated and limited food options due to Covid
ByKuma Dog
03 August 2021
First business trip since the pandemic. This hotel was OK, but nowhere close to other Staybridge Suites. The bathroom had hairs on the floor that did not match the color of mine.
Unidentified stain on refrigerator
ByAGurz
03 August 2021
We stayed for two nights, the room was only ok, there was an odd stain on the refrigerator which looked like it had not been cleaned in some time. Also one of the stools in the room was missing a wheel.
Review from July visits
ByMars
01 August 2021
Do not stay here. This is not a 4.4 as stated on reviews. No staff. Place is in poor condition. Not clean.