Open Gallery
 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property
Overall Experience 4.3
85%
Recommend This Property
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Great customer service
ByClo1492
25 January 2023
Great customer service staff is polite and attentive management has raised the bar here.
Dimond/ elite
ByDimond Elite
22 January 2023
Worst experience in 20 years of traveling with IHG
Very Disappointed
ByChez95
12 January 2023
I was very disappointed with the StayBridge Cranbury South Brunswick. We have stayed at various Staybridge hotels because the hotels are nice and the service is usually really good. The Staybridge at South Brunswick Cranbury needs a new staff overhaul. I made my reservation months in advance. I needed to change from 2 days to 1 day. I called the hotel well before the set deadline to change/cancel my reservation and the front desk attendant told me that I couldn’t do it because they were negative 2 rooms. I told her I had no idea what that meant but I am calling before the deadline and nothing in the fine print said I had to stay a minimum number of days. She refused to help. I replied to her and said so you would rather me cancel my entire reservation and go to another hotel than accommodate my request. Her reply was “if thats what you have to do”. I hung up and called the reservation number and they made the change for me with no problem.
We checked into our room and I was pleasantly surprised at the look of the room. We were not happy with the hallway smelling like weed. I didn’t have time to get settled right away because we had to get to our son’s basketball games. When we arrived at the hotel later that night after the games, we noticed that the room was cold because all 3 of the windows were open. I shut them but couldn’t lock them. One of the TVs in the bedroom did not work along with the lamp and the phone did not work. The outlets in the King bed room didn’t work and my husband could not use his sleep apnea machine as a result. And you guessed it, the hallway continued to smell like weed since the guests needed to smoke throughout the day. I went downstairs to the front desk since I couldn’t call, to tell the front desk attendant. She told me that I could come downstairs to watch TV but who wants to do that all night. The TV in my son’s room was working and the living room was working but the main bedroom didn’t have a working tv. The front desk attendant told me she would write the information in the book and have the manager call me. I told the front desk attendant I was canceling my reservation for March and her response was yes, you should do that.
The next morning we went down for breakfast. They had not replinished the food or condiments. The attendant was on her phone on a personal call. Guests were trying to get her attention and she acted as if she was bothered. At one point I had to go to the employee section to get her because she was not paying attention to what was needed and she was back there on her phone texting and talking on her phone. Myself as well as other team members families canceled our rooms for March. We all had issues with this hotel. The manager stated that someone would contact me regarding the issues that I had but I have yet to hear from anyone.
Loved my stay
ByMr Capricorn
02 January 2023
I had a great experience here. Only con whenever someone has children running down the hallways. The floors are little hallow. So basically can hear someone walk. But overall great staff from the front desk and management and staff who clean my suite.
Bed Bugs!
ByJSwink
24 December 2022
Don't stay here. Bed bugs! I booked this room for one of my employees and he found bed bugs!. Needless to say he bugged out of there and booked a different hotel!
Needs improvement
BySonny
14 December 2022
Many items were not setup right in the room and there were issues with how things worked. Had to wait 10 minutes for a Guest services person for check in.
Refrigerator not working and exhaust system dirty
ByRong
11 December 2022
I am a very royalty customer for IHG, especially for staybridge suites, but not this time. First, the refrigerator in my room doesn’t work. I have some food and fruits with me have no where to store. Instead I have to put them in my car and next day turns no good. I did contact the front desk. Unfortunately there is no mechanic available at that time. Second, the air circulation exhaust system is dirty and make me so uncomfortable and cause me kind of allergy. Overall, the facility is out of maintenance and many cracks can be seen around bathtub and sink. I highly recommend that this hotel needs to have renovations immediately.
Poor Internet Sevice
Byrls00934828
30 November 2022
This property overall was reasonable. Rooms were clean and comfortable. Breakfast and social hour meals were, I suppose, average for a post COVID environment. Front desk folks were nice and did their best to assist. The reason for my not recommending this hotel is pretty simple. The internet service was awful. The front desk gave me the provider help desk number and those folks were useless. They escalated the complaint to their engineers who failed to follow up appropriately. I, as an IT professional, had information that would have helped them resolve the problem, but it appeared they had no interest. Everyone considers internet access vital these days and this properties internet was virtually useless. Other than that, not a bad place.
Great service
ByGoodyGlobetrotter
29 November 2022
The front desk staff were knowledgeable, helpful and friendly. The room was spacious, bed was comfortable and I appreciated the multiple options of pillow type. I felt safe here as a solo traveler.
Great Hotel
ByDETJR
28 November 2022
Great hotel with great staff. Very friendly. Nothing else to say about the property. Been staying there for a long time and enjoy it. Always greeted with a friendly smile.
colorful cheerios
ByEI442
28 November 2022
We have stayed many times at this property and find it clean and convenient. This time there was a small issue with housekeeping but the lovely manager took care of it. We like the coffee and breakfast which is so nice to have when traveling with children.
Excellent for long term stay
ByRemi147
15 November 2022
Free laundry was absolutely a plus,
Very quite and clean hotel.
Wish they have indoor pool instead of outdoor