 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
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Best rooms
By4700wright
02 January 2022
I just wish they would bring back their full breakfast and dinner menu
Great room
ByAlex
18 December 2021
Perfect, no issues, Kind staff, great room.
Perfect, no issues, Kind staff, great room.
Very disappointed
ByKyle VA GA
17 December 2021
I was really looking forward to our stay because the location looked so nice and had better reviews than the other ihg hotels in the area. I was able to use my reward points for this stay so fortunately I did not have to come out of pocket for this disappointment, but I do feel like I wasted my rewards that I had been saving for so long. We have multiple complaints about the stay, but the biggest complaints had to do with cleanliness and the lack of room service. I was informed that we would not receive any room service since we weren't staying for 5 nights or more. I've never had that experience with any other ihg stay. The fact that they don't offer room service during the stay, we expected the room to be very clean from the beginning. That was not the experience. There was a dirty sock on top of the lamp, there was a large open bottle of blue cheese dressing as well as a few other items left in the fridge, the ice in the freezer was dirty, and the body wash and conditioner bottles were empty. As soon as you walked in the rear entrance it smelled like a mixture of wet dog and raw sewage. The staff was not helpful, and the breakfast was a disappointment.
Friendly staff
ByPDDJ
07 December 2021
The staff was very kind and attentive when questioned about the WiFi service being fixed
Staybridge suites
ByMillie
07 December 2021
This is an overall nice hotel, with a good feel to it. Breakfast is good, rooms are spacious. Housekeeping is lacking, and really needs improvement. We enjoy this hotel for all the other aspects but I was definitely disappointed with cleanliness during this stay.
Worst Staybridge Experience
ByIrene S.
06 December 2021
I had a 2-night stay 11/29-12/1, 2021. This stay has broken all the good impression I had on Staybridge before. First of all, all other Staybridge I've stayed before provided abundant hot full breakfast with a lot of varieties, but this one has nothing hot, even worse than other 2-star hotels I stayed before. Secondly, they did not provide small bottles of toiletries like other hotels but provide big locked bottles of shampoo and conditioner in bathroom, which was fine, except that after shampooing my hair I found no conditiioner available in the big bottle and I had to step out of the bathroom totally wet and cold to grab my own supplies. That's poor housekeeping.
Thirdly, the first night I was told their Wifi's broken and would be fixed the next day. Coming second night, still no wifi, cause they are "still working on it". As a result I had to pay $15 to add data to my pre-paid phone plan, and could not do a lot of things I planned to do during the two nights because my data plan did not provide hot spot hence I could not work on my laptop. Given the star-level of Staybridges, one night without Wifi could be called an accident, but two nights in a row? That's poor management.
Hotel is very Clean
ByGTurp
05 December 2021
Room and the hotel was very clean. When I asked questions about the hotel ahead of time, they were sweet and provided all the information needed. The breakfast was good and was happy they provided a breakfast. Throughout my stay, they would talk to us and it did not feel forced which made us feel like we were home.
Great facility
ByTroy
02 December 2021
Very spacious,curious and would love to stay again.
Overcharging
ByRe re
27 November 2021
They continued to charge my card over and over again without my permission saying they smelled smoke and many other things. Smoke lingers on people who smoke! For 2 straight days they charged my card additional fees without my permission based on lies. I saw my grown children standing outside smoking in the cold several times.
Nice hotel with friendly staff in a good location
ByClocky
19 November 2021
Nice hotel with large and clean rooms. The bed was very comfortable. In room kitchen with large and quiet fridge. Will definitely come again when I am back in the area.
nice place
Bytom!
16 November 2021
great stay. the hotel was very clean and everyone there was friendly and helpfull
Nice Updated Hotel
Bydrucker
16 November 2021
Hotel was clean and modern. Rooms smelled clean.
Sheets and king sized bed were super comfy. Breakfast was typical; hot waffles being the main attraction. Busy during our stay so breakfast wasn't kept stocked very well. Staff was friendly. Convenient location to expressway and shopping areas. Website mentioned a nightly cocktail reception .. we were really looking forward to that, but they discontinued and didn't update their website.