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STAYBRIDGE SUITES ATLANTA AIRPORT

4.7/5 (248 Reviews)

3420 Norman Berry Drive Hapeville, Georgia 30354 United States

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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    97%
    Recommend This Property

    Overall Experience

    4.7

    based on 248 reviews
    97%
    Recommend This Property
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    Ratings Breakdown

    248reviews

    • 5 Stars
      197
    • 4 Stars
      38
    • 3 Stars
      7
    • 2 Stars
      3
    • 1 Stars
      3

    Reception team is unprepared

    By

    21 September 2016

    I have arrived at 3PM, and the way reception was handling was very slow.... even after she finished the task with the guest before me.

    She did not recognize my status as Royal Ambassador Spire Member, even though I showed her my card.

    I did not get the amenity kit, neither the point ...


    This is the 2nd time such happen with this hotel.

    They need to train the team to get to the IHG standard!

    Posted byHotelStaff
    26 September 2016
    Dear Alex-787, Thank you for the review and your valuable feedback. Our sincerest apologies for not meeting your expectations. I have taken your feedback and used this as an training opportunity for the team. We always strive to meet and exceed our guest expectations. We would love an opportunity to restore your faith in our ability to take care of you. Please reach out to me if we can be of any more assistance. Thank you, Jamie Carden General Manager
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    Very nice stay

    By

    15 September 2016

    club

    The hotel was very clean and comfortable and the staff was very knowledgeable and accommodating.

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    Great Stay

    By

    14 September 2016

    Good location if you're flying into ATL, right off 85 and only on 1 or 2 exits from airport. Clean hotel, friendly/helpful staff. No complaints.

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    床铺舒适，位置方便

    By

    14 September 2016

    platinumelite

    住了一晚，感觉很好。位置离75,85高速公路很近，酒店提供停车场，很便利。 前台小哥温和有礼， 客房里虽然不是很豪华，但是很干静、清爽； 我们订的是大床房，房间面积很大所以感到很宽敞。床垫软硬适中，枕头也是软硬适中，床单、被套洁白干净。舒适的床让需要早起的我们睡了一个安稳觉。早餐也很好，是自助餐。面包牛奶，鸡蛋，培根，水果蔬菜都有，适合各地人的口味。

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    BEAUTIFUL HOTEL

    By

    14 September 2016

    club

    WILL STAY HERE AGAIN. EXCEPTIONAL ROOMS AND SERVICE!!

    Posted byHotelStaff
    14 September 2016
    Dear SHDNNIE40, Thank you so much for the great review! I am so glad to hear you enjoyed the hotel. We look forward to seeing you again! Thanks again, Jamie Carden General Manager
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    Overnight

    By

    13 September 2016

    Comfortable hotel, close proximity to airport, nice evening social (limited food selection and quantities).

    Posted byHotelStaff
    14 September 2016
    Dear rbates19, Thank you for taking your time to give us a great review. We love to hear our guest feedback! We would love to have you come stay with us again! Best Regards, Jamie Carden General Manager
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    Comfortable, pleasant stay

    By

    11 September 2016

    I had never stayed in this chain before and was pleasantty surprised by the spacious, clean suite that I stayed in. The staff was great and the bed was very comfortable with nice clean linens. I would definitely opt to stay again if i had to be in Atlanta again for business.

    Posted byHotelStaff
    11 September 2016
    Dear Nk916, Thank you so much for the great review! We really appreciate your feedback, I will share your comments with the rest of the team. We will look forward to seeing you again. Best Regards, Jamie Carden General Manager
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    I loved my experience at this hotel.

    By

    09 September 2016

    This was my first stay at the Staybridge Suites and I loved my stay. I will now seek out the Staybridge Suites in every city that I visit. It gave me that home away from home feeling and the staff was very nice.

    Posted byHotelStaff
    11 September 2016
    Dear NikNik1, Thank you so much for the excellent review. We love to hear that our guest have enjoyed their stay with us. I am going to share your valuable feedback with the team. We look forward to seeing you again. Best Reagrds, Jamie Carden General Manager
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    Great Hotel

    By

    05 September 2016

    club

    I was not aware of this chain of IHG hotels but was very happy to have stayed. The stay was due to a canceled flight out of Atlanta and Delta put me up for the night.
    Wish my stay could have been longer so I could have enjoyed the hotel and surrounding area.

    Posted byHotelStaff
    11 September 2016
    Dear Guest, Thank you so much for the great review. We are so happy to hear that even though you were here on unfortunate causes that you enjoyed yourself otherwise. We love to hear our guest feedback and I will share your comments with the rest of the team. We look forward to seeing you again. Thank you Jamie Carden General Manager
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    Surprisingly great!

    By

    24 August 2016

    club

    Had never stayed in this chain before. Was pleasantly surprised at the quality of the suite and overal quality of the hotel for the price paid. A nice touch was the complimentary microwave popcorn in addition to the standard coffee packets.

    Posted byHotelStaff
    01 September 2016
    Dear Digiteri, Thank you so much for the great review! We are always so glad to hear the feedback from our guest. Thank you for giving us an opportunity to earn your business. We look forward to seeing you again! Thank you, Jamie Carden General Manager
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    Excellent Service

    By

    16 August 2016

    club

    We stayed overnight with 2 boys. The hotel staff was excellent. They were very attentive and patient with our children. The room was extremely clean and comfortable. The kitchen provided what we needed. Breakfast was an added plus. The shuttle to and from the airport was also nice. I would highly recommend this hotel.

    Posted byHotelStaff
    18 August 2016
    Dear Norman67, Thank you so much for the excellent review! We are so glad to know that you enjoyed your stay! We look forward to seeing you again! Best Regards, Jamie Carden
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    comfortable bedding and outdoor patio

    By

    16 August 2016

    club

    The location excellent but staff need some customer service skill

    Posted byHotelStaff
    18 August 2016
    Dear Nessa4, Thank you for the compliment about our property. My apologies that we failed to provide you with outstanding service. I would love to get more feedback from you in efforts to use this as a training opportunity. We strive to go above and beyond for all of our guest. Thanks for your feedback. Best Regards, Jamie Carden General Manager
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