 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
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Family vacation
BySixsimiiron
20 December 2019
The 2 bedroom suite was inviting and accommodated our daughter in a wheelchair. Staff was cordial and helpful. Breakfast would have been nicer if there was a little more variety. I loved the fresh fruit.
Did Not like pets brought into the food area.
Staffing
ByThomas
19 December 2019
Had difficulty finding desk people at times. No housekeeping on weekends. Had to take soiled towels to front desk to get more
Great Service
ByChrissy
10 December 2019
I would recommend this hotel It was a great place to stay family oriented as well
Disappointing staff...no breakfast, no coffee, no store items to buy.
ByMarcus
08 December 2019
While I was truly impressed with the buildings, grounds, and room was amazing...I am so disappointed with your staff, reception(waited 11 Minutes for someone to even show up for me to check in...watched two potential customers leave in disgust...no apologies or explanation. Came down for breakfast bar at 800, then 830...then was told it would be ready by around 9am...told to enjoy cpmp coffee bar...not set up, cold coffee from, I guess, yestarday.
I left well rested, but unfed...with no coffee even. Then little store was ransacked
Would stay again
ByPno07
08 December 2019
We arrived late and it was difficult to find someone at the desk. I had called ahead of time to request a crib for my baby and they had no records of that in our reservation. So it took 30 minutes while having a screaming child for them to find one.
Tub wasn’t completely clean and found a hair on a towel
The good: The person at breakfast (Alejandro?) was SO nice and went out of his way to accommodate us. Though it was a holiday I didn’t feel like any of the staff was grumpy or seemed to be upset that they were there. The bed was really comfortable. I would come back but would triple check on the crib. Property seemed well maintained, just the check in experience really set us off on the wrong foot.
Rewards Member Disgusted
ByMrStatenIsland
04 December 2019
I’ve been a rewards member for a few years, and this was my worst experience thus far. As soon as I attempted to check in the front desk employees were talking to each other badmouthing other employees, and told me I’d have to wait a minute. They also gave poor service, and put my whole checking account into overdraft without my permission. The reservation was made on separate card, and the full amount was not supposed to be held on that card. Nobody notified me that the full amount would be held not just incidental deposits. I was there three nights and it was my worst experience. My room was a disaster. I was right by the pool so my first two nights involved screaming kids running through the hallways all hours of the night,
Bad stay at the Staybridge.
ByNot Happy
02 December 2019
I checked in at 2am and got awaken at 6am by 100 kids running down the halls going to 7am breakfast. By the time I got to breakfast 7:15 everything was gone and they were serving hotdogs in place of sausage and bacon. I checked out at 9am to go get a real breakfast and had to use a desk chair to move my luggage from the Northside of the hotel to the rear parking at the south end of the hotel. This took several trips because they had no valet carts available. Five hours after leaving I discovered my only credit card was not returned when I checked in and it was lost. I could not replace the card until Monday. It was overall a bad stay at the Staybridge.
Happy Thanksgiving
ByGiGi
01 December 2019
I love this hotel as it’s exactly 1.5 miles from my sister’s home and I can bring home cooked food and have access to full-sized fridge and coffee to enjoy when I wake up!
My stay
ByShevy
29 November 2019
Felt at home great staff great experience all around
Excellent hotel
ByNate
29 November 2019
Spacious and clean. Room was comfortable. Breakfast offerings we're good too. Met all my expectations.
Exceptional staff
ByAnnie
28 November 2019
Angel was so great. My husband uses a walker and when we were arriving at breakfast, she adjusted the chair for him, moved the table toward him and got him coffee while I got his food. Breakfast was great and the staff really hustled to keep everything replenished.
The only complaint I have with hotels, in general, is that they do not clean their carpets often. My husband wears non-slip socks, and I wear slippers. Both bottoms are black when we leave. It wasn’t too bad at this hotel because it is fairly new. Something should be done to protect the public.
Visiting grandchildren
ByIrishBeliever
27 November 2019
This was a very clean, modern hotel located away from the congestion but close enough to shopping