STAYBRIDGE SUITES TYSONS - MCLEAN

Dear Lana909, Thank you so much for staying with us and for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the shortcomings you have experienced and if your stay was negatively affected by the billing issue you have encountered and if the front desk was unable to resolve it. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope that we have the opportunity to serve you again in the future and show you just how much we care about delivering an above average experience. We value you as our IHG Rewards Club member. Sincerely, Krysllin G Case Manager IHGService