 Guest Reviews
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95%
Recommend This Property
Overall Experience 4.7
95%
Recommend This Property
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Comfortable environment for solo traveler.
ByTraveler
05 November 2019
Great amenities especially the shuttle service offered!
Great hotel
ByKtwinch
05 November 2019
I really liked this hotel I stay out of town several nights a week room felt more like an apartment than a hotel room.
Helpful and clean
ByNewIHGmember
30 October 2019
I had a mostly great experience while at the Staybridge. I started my stay with my husband for our 5th wedding anniversary, with a great priced room, then continued for two more night for a conference of about 50 women meeting across the street at the beautiful winery! Staff were helpful, made copies, kept the candy jar filled and were for the most part pleasant. The hotel was not prepared for breakfast on Sunday morning and ran out of items and when brought to their attention by a fellow sorority member they were very disrespectful and rude with their response and also stated that someone had not ordered enough bacon for the morning. While checking out I had a slight problem and again was greeted with attitude despite the fact I had explained my issue three times and what I needed for my bill. It’s customer service, no need for attitudes when the customer wasn’t being outrageous, part of the job is be prepared and make the customer happy. However, the majority of our visit was great with pleasant interactions, sad that one or two can ruin it for everyone.
Great Stay
Byshebasmom
29 October 2019
The hotel staff is wonderful, the hotel décor and furnishings are great. Though the hotel was full you would never know it very quiet at night and during the day. Beds are very comfortable. The only thing I did not like was the toiletries as the fragrance of sage was very unappealing. This will be my choice of hotels when in this area.
Poor standards, horrible customer service.
Byanothermaninthecrowd
27 October 2019
The pullout mattress had a urine stain in the middle of the mattress. When I called about the air conditioning not functioning properly no one came up to check the problem. The staff looked like it was an inconvenience to ask for help and assistance, no smiles what so ever.
You are taken care of, great service
Bybm47
21 October 2019
One of the best hotels that I've stayed in. I've been all over and its going to be hard to beat with the service that you recieve at this hotel
Great place to stay
ByDanny_G
15 October 2019
We really enjoyed our stay at the Staybridge suites. The breakfast bar was awesome the room was very clean and freshly remodeled and a nice modern look the staff was very friendly and responsive. This was an A experience
Excellent service, comfortable and great breakfast
ByShar43
10 October 2019
We have stayed at Staybridge before and always prefer this as our first choice!
Everything from the rooms, cleanliness and comfort, friendliness of staff, willingness to be of service and the great breakfast make for a great stopover for us!
Terrible staff
ByJames
05 October 2019
The hotel was okay, but my biggest problem with them was checking out and a billing mistake, and the way the it was handled at check out. I made the reservation using hotel points. Normally, the front desk will authorize $10 to your card, but the young lady authorized the full nightly rate. I noticed the authorization and brought it up at check out. The young man(bearded) who was at the front desk totally dismissed my concern and would not even look at my account. Naturally, a couple of days later the authorization became a charge. I called the hotel directly this morning to have it corrected, but rather than even looking at my charges, she has to have someone call me back.
Good weekend.
ByBuffalo
25 September 2019
Requested an early check-in and they were able to accommodate. Nice room. Good location, short drive away from my activities. Good stay and I would be happy to stay here again.
Great Rooms
ByDoug
24 September 2019
Was very pleased with my visit. had a kitchen and bedroom and living room. Very clean. I liked the idea that there was a bag of popcorn to pop in microwave.
Rooms with room
ByPete
19 September 2019
Our room was very spacious. Plenty of space for entertaining as well as sleeping.