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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    93%
    Recommend This Property

    Overall Experience

    4.5

    based on 857 reviews
    93%
    Recommend This Property

    Ratings Breakdown

    857reviews

    • 5 Stars
      613
    • 4 Stars
      150
    • 3 Stars
      50
    • 2 Stars
      22
    • 1 Stars
      22

    OK Stay

    By

    20 February 2020

    club

    First time staying at this chain. Suite was overall clean and nicely laid out. Pool temp was nice and warm. We were not told by any staff member of the pantry, laundry facilities, or where the pool was located but heard about them from fellow guest. Breakfast seating area is very small, dishes are breakable, and there were no trays to take food back to the room when seating wasn’t available. We also witnessed an employee (still wearing her badge) fixing fixing herself breakfast in line with guests. My daughter had an accident on the bedding and we requested new linens around 2pm. When we returned to the room at 8pm we found that no one came to swap the soiled linens out. We did eventually find a well worn spare set in the closet of the room to use for our last night. Overall the facilities were good but we probably won’t stay at this location again when in the area.

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    From check in to check out, nice hotel

    By

    19 February 2020

    From check in to check out, hotel is nice and the experience was pleasant. Well appointed room, heated indoor pool and spa, basketball court, grill, etc. Breakfast was included and decent. Staff was attentive and friendly. Would recommend.

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    Sought out this hotel for second visit

    By

    18 February 2020

    Great hotel! Clean, family friendly... Kids loved the onsite basketball area. Second visit through area from Texas to Florida will definitely be coming back...

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    Leisure spot

    By

    17 February 2020

    Great access to local events, sound from outside the room was minimal - mostly the elevator dings!
    Room was exceptionally clean and tidy, only issue is that the soap pumps were difficult to manage - body wash appeared full, but nothing would come out!

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    Large room

    By

    16 February 2020

    platinumelite

    As a platinum member I was upgraded from a one bedroom king suite to a two bedroom suite with one king ad two queens. Very spacious and comfortable!
    There were a few cleanliness issues such as dark marks on the bedspread and stickiness on the breakfast bar.
    Otherwise the room was everything I expected, but larger.

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    Verify nightly rate

    By

    15 February 2020

    Very nice facility but were surprised that night rate increased each night we were there. Double check your rates when you check in.

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    Great Hotel

    By

    14 February 2020

    platinumelite

    The customer service was awesome. Front desk staff was great each day. The hotel was very clean.

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    Best hotel experience I've had.

    By

    12 February 2020

    I loved the clean room, soft pillows, comfy bedding, the kitchen, and fully stocked room . Nice bathroom and three beds for my big family! The pool was salt water instead of chlorine which was amazing. The hot tub was a nice touch. Both the pool and hot tub were nice and warm and clean. The breakfast was really good lots of options and fresh. Best stay I've had. The staff was very nice and accommodating. The workout room was cool and had everything you could think of. The laundry room had free washing and drying.

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    staybridge suites - plano

    By

    09 February 2020

    the stay was pleasant and uneventful - perfect. A clean - if older hotel in the district. Next door to eateries and quality shops.

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    Huge 2 bedroom

    By

    08 February 2020

    club

    If you need a family room, the two bedroom suite is perfect. Two bathrooms are a huge plus. We didn’t use the kitchen much but would have if we had stayed more than two nights. Feeding us twice a day sure helped us also. Great stay!

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    Front desk

    By

    08 February 2020

    club

    Excellent friendly helpful pleasant very. There was always someone readily available to help

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    Staybridge Nice

    By

    07 February 2020

    club

    Great property. Convenient to shopping and restaurants. Excellent. Highly recommend and will stay again if in that area .

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