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Coastal‑view guest room at Hotel Indigo Grand Cayman 大開曼島英迪格酒店

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常見問題集

IHG Destined

IHG Destined

標題
職稱
What is IHG Destined?
說明

IHG Destined is IHG's luxury amenity program, available exclusively to agencies working with IHG's luxury sales team.

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01

目的地傳送門

標題
職稱
What is the IHG Destined portal?
說明

This portal is a resource designed to help luxury travel advisors working with IHG to access relevant information. The focus is on hotels and resorts within IHG's luxury and lifestyle collection of brands, but you can search for information on all IHG brands.

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02

福利

標題
職稱
What benefits do my clients get if I book an IHG Destined rate for their stay?
說明

When staying on an IHG Destined rate, your clients will receive the following benefits per stay:

- $100 US credit (or equivalent local currency). Usage of the credit depends on the hotel, and does not extend to any facilities on property that may be run by third parties.

- Complimentary full breakfast for up to two guests.

- Locally-inspired welcome amenity.

- Turndown service on all room categories.

- 提前登記入住和延遲退房,視客房供應情況而定。

- One-level room upgrade within the room category, subject to availability.

- IHG One Rewards points for IHG One Rewards members.

Note that consecutive nights at the same property are classed as a single stay. Benefits will not be provided more than once if advisors break stays into multiple consecutive reservations.

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03

Luxury Benefits

標題
職稱
What are the benefits to luxury travel advisors who book client stays on an IHG Destined rate?
說明

The IHG Destined Rate is 10% commissionable. Additionally, if your client is an IHG One Rewards member and you make the reservation through the IHG Destined portal, you’ll earn 3 points per USD spent.

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04

顧問積分

標題
職稱
How do I ensure I get advisor points when I book an IHG Destined rate?
說明

Only IHG Destined rates booked via the IHG Destined portal are qualifying rates.

Both you and the guest must be members of IHG One Rewards for you to earn points on IHG Destined stays. Both IHG One Rewards member numbers must be attached to the reservation before check-out. The IATA or TIDS on the reservation must match the IATA or TIDS you attached to your IHG One Rewards account when you registered for the IHG Destined portal.

When you book an IHG Destined rate through the IHG Destined portal, your IHG One Rewards member number is automatically added to the reservation as the advisor.

Important things for you to know:

- Your client must be an IHG One Rewards member in order for you to earn points on their stay.

- Only bookings on an IHG Destined rate via the portal (including any IHG Destined special offers) are eligible for you to receive points.

- Your IHG One Rewards member number can't be attached to a reservation after your client has checked out. If your member number is not on the reservation before check-out, you won't be awarded points for that client's stay.

- Bookings you make for clients do not count toward your own IHG One Rewards Elite status and do not qualify for any IHG One Rewards offers or promotions.

- If another advisor's IHG One Rewards member number is attached to a reservation, or if your IATA or TIDS does not match the one on the reservation, no points will be awarded to you.

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05

其他房價

標題
職稱
我能否獲得其他房價的 IHG Destined 禮遇?
說明

否,IHG Destined 禮遇僅適用於 IHG Destined 房價。

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06

預訂

標題
職稱
How do I book the IHG Destined rate through the portal?
說明

To book the IHG Destined rate, navigate to the Rate Preferences field at the top of the page and select “IHG Destined” from the drop down menu.

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07

透過 GDS 預訂

標題
職稱
How do I book the IHG Destined rate through the GDS?
說明

The IHG Destined rate is published through Sabre, Apollo and Worldspan using rate access code XLO. It's published through Amadeus using rate access code LXO.

洲際優悅會“優拍” IHG Destined 是使用偽城市代碼 (PCC) 透過 GDS 進行管理。如果您認為尚未建立代理機構的 PCC,請聯絡您的洲際酒店集團帳戶總監。

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08

透過酒店預訂

標題
職稱
Can I book the IHG Destined rate directly with a hotel?
說明

Yes, you can call or email a hotel that's part of IHG Destined to book the rate directly with them. You will need to provide your agency's IATA or TIDS number as part of the reservation.

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09

飯店

標題
職稱
Which properties are part of IHG Destined?
說明

IHG Destined is a curated selection of hotels from IHG's luxury and lifestyle brands that meet a set of qualifying criteria and consistently deliver high standards of guest satisfaction for product and service. They're identfied within this portal with a Destined flag.

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10

個人住宿

標題
職稱
我個人的住宿是否可以享受 IHG Destined 禮遇?
說明

IHG Destined rates are only intended to be used for client stays. To book the Travel Agent rate for a personal stay, navigate to the Rate Preferences field at the top of the page and select “Travel Agent Rate” from the drop down menu.

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還有問題嗎?

IHG Destined

For questions about the IHG Destined program, contact your IHG Account Director directly or email our luxury sales desk

IHG Destined Portal

有關此入口網站的問題,請寄送電子郵件至 IHG Destined 入口網站支援團隊

佣金

尋找佣金資訊?

與佣金相關的內容已移至我們的專門的佣金頁面。按一下此處以了解最新的政策和過程,以提交付款查詢,或聯絡佣金服務。

GDS

GDS 鏈碼

標題
職稱
什麼是洲際酒店集團的 GDS 連鎖代碼?
說明

6C — IHG master chain code
CP — Crowne Plaza® Hotels & Resorts
IC — InterContinental® Hotels & Resorts
HI — Holiday Inn
HS — Holiday Inn Express
HI — Holiday Inn Club Vacations
WE — Atwell Suites(TM)
VA — avid®
YO — Candlewood Suites®
VN — EVEN(TM)
IJ — Garner(TM)
KC — Kimpton Hotels & Restaurants
IN — Hotel Indigo®
UL — Hualuxe® Hotels & Resorts
RE — Regent Hotels & Resorts
IG — Six Senses
SP — Special Properties
YZ — Staybridge Suites®
VT — Vignette(TM) Collection
VX — voco®
AN — ANA Hotels
IB — Iberostar Beachfront Resorts
VQ — Ruby

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01

預訂

標題
職稱
How do I book the IHG Destined rate through the GDS?
說明

The IHG Destined rate is published through Sabre, Apollo and Worldspan using rate access code XLO. It's published through Amadeus using rate access code LXO.

洲際優悅會“優拍” IHG Destined 是使用偽城市代碼 (PCC) 透過 GDS 進行管理。如果您認為尚未建立代理機構的 PCC,請聯絡您的洲際酒店集團帳戶總監。

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02

未找到房價

標題
職稱
Why can't I find IHG Destined rates in the GDS?
說明

洲際優悅會“優拍” IHG Destined 是使用偽城市代碼 (PCC) 透過 GDS 進行管理。如果您認為尚未建立代理機構的 PCC,請聯絡您的洲際酒店集團帳戶總監。

IHG Destined rates may not be available for the specific property or stay. If you can see the IHG Destined available for the stay in this portal, but can't find it in the GDS, and you know your agency's PCCs are set up for access, please email our GDS support team and share information about the stay you are looking for, and the GDS you are searching in.

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03

訂房

標題
職稱
If I make a booking via the GDS, how do I ensure this reservation shows in my Client Stays list in the IHG Destined portal?
說明

If you are booking an IHG Destined rate through the GDS, ensure the guest's IHG One Rewards member number is on the booking as usual, and insert your own IHG One Rewards member number in the special instructions field.

E.g. if your IHG One Rewards number is 123456789, you should enter "Agent123456789" in the Special Instructions Field.

If you have already made a reservation through the GDS, and did not include your own IHG One Rewards number on the booking, you can add it via the Client Stays page on this portal. Under your stays dashboard you will see a reservation lookup widget. Input the confirmation number and the primary guest’s last name to retrieve the reservation. If the IATA number on the reservation matches the IATA number paired with your IHG One Rewards profile, the reservation will appear in your Client Stays list.

Please note: Reservations booked through the GDS are not eligible to earn advisor IHG One Rewards points. 

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04

還有問題嗎?

GDS 支援

如有任何 GDS 問題,請聯絡旅行社 GDS 服務台

訂房支援

For booking assistance, email luxury@ihg.com.
If you require additional support, you can also call one of our Worldwide Reservation Offices in your region.

團體預訂

Have questions about booking for groups of 10 rooms or more email: luxury@ihg.com

您的個人旅行

個人旅行預訂

標題
職稱
How can I book a personal trip if I'm logged in to the IHG Destined portal?
說明

Most of the pages within the IHG Destined portal feature a booking bar at the top. In the "Special Rates" dropdown, select Travel Agent Rate. This will identify you as the guest on the reservation.

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01

折扣

標題
職稱
洲際酒店集團是否為專業旅行顧問個人住宿使用提供折扣?
說明

是的,專業旅行顧問可能能透過洲際優悅會“優拍”享有參與酒店個人旅行訂房高達 25% 的折扣。

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02

條款與限制

標題
職稱
代辦折扣有哪些條款和限制?
說明

針對個人旅行,您每次住宿最多可在抵達前至少 24 小時,透過 IHG Destined 門戶網站預訂至多 2 客房。您需要在登記入住時出示您的旅遊業 ID/IATAN 卡、旅行社名片,或帶旅行社抬頭的就業授權書。此折扣不收取佣金。

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03

還有問題嗎?

訂房支援

For booking assistance, please call one of our Worldwide Reservation Offices in your region.

團體預訂

Have questions about booking for groups of 10 rooms or more email: luxury@ihg.com

IHG 優悅會

IHG One Rewards Support

標題
職稱
How do I get to my IHG One Rewards account from here?
說明

To review your IHG One Rewards account, click Sign In at the top of the page, or click on your name if you are already signed in.

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01

多對一

標題
職稱
How can I combine multiple IHG One Rewards numbers into one account?
說明

For support with duplicate IHG One Rewards accounts, please contact IHG Customer Care.

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02

還有問題嗎?

IHG One Rewards support

For all questions regarding IHG One Rewards points and accounts, visit: IHG Customer Care

學習中心

需培訓

標題
職稱
Why should I take any of the education available here?
說明

IHG is focused on mindfully expanding our luxury property portfolio. Our ambition is that the education provided in the IHG Destined portal will help keep you up-to-date with what we have today, and what we're bringing you and your clients tomorrow.

The live interactive sessions are exclusively available to our IHG Destined agents, to give you unique insight into some of our hotels and resorts and the experiences your guests will have when they stay. They also give opportunities to engage with some of the leaders whose teams will look after your clients when they stay with us.

Understanding IHG’s hotels and the key differentiators between our brands will help you match clients with the right property for each stay.

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01

訓練時長

標題
職稱
How much time does the education take to complete?
說明

Most courses are designed to be completed at your own pace. Foundational brand courses typically take about 15 minutes per module. The duration of videos and recorded interviews will be included in the description, and you can pause and re-start where you left off if needed.

If you join any live sessions, we'll let you know how long these are expected to run so you can plan accordingly.

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02

Why Training

標題
職稱
我是否必須接受這些教育?
說明

While the training in the learning hub isn’t currently required to maintain your access to the IHG Destined portal, it offers a wealth of knowledge to help you navigate all things IHG. Our intention is that the education provided here will increase your efficiency at work, and your credibility with your clients.

您的代理機構可能會要求您參加所提供的部分或全部培訓。

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03

提供的語言

標題
職稱
提供哪幾種語言的課程?
說明

視品牌而定,基礎課程提供多達13種語言。

Interactive sessions and any recordings will typically be in English only unless otherwise stated in the event description.

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04

Access

標題
職稱
我可以訪問所有的洲際酒店集團品牌教育嗎?
說明

Yes. While the focus in the IHG Destined portal is IHG's luxury and lifestyle brands, we know that you may also book stays at other types of properties. You can access information about all of IHG's brands through the Learning Hub.

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還有問題嗎?

IHG Destined 門戶網站培訓支援

有關 IHG Destined 門戶網站培訓的所有問題,請寄送電子郵件至: ihgdestinedportal@ihg.com

客戶住宿

客戶訂房

標題
職稱
What client bookings are shown on my dashboard?
說明

Your client stays dashboard shows past and upcoming reservations that:
 

1. have your IHG One Rewards member number attached to them as the advisor responsible for the reservation, AND
 

2。為訂房附上一份國際航空運輸協會 #,與您的 IHG Destined 入口網站個人檔案中的國際航空運輸協會 # 相符。

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01

會員編號

標題
職稱
How do I attach my IHG One Rewards member number to new bookings so they show on my dashboard?
說明

If you make a client reservation through the IHG Destined portal, your IHG One Rewards member number will automatically be attached to the reservation as the advisor.

If you are making a reservation through the GDS, ensure the guest's IHG One Rewards member number is on the booking as usual, and insert your own IHG One Rewards member number in the special instructions field. Write the word agent, followed by your own 9-digit IHG One Rewards member number. E.g. Agent123456789

Please note: Reservations booked through the GDS are not eligible to earn IHG One Rewards points for the travel advisor.

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02

接下來的入住

標題
職稱
How do I add a client's upcoming stay to my dashboard?
說明

If you have made a booking by calling our central reservations office, or with the hotel directly, or if you forgot to add your IHG One Rewards member number in the special instructions field in a GDS booking, you can look it up using the confirmation number and the primary guest's last name above.

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03

未新增至控制中心的原因

標題
職稱
Why can't I add a booking to my dashboard?
說明

這可能有幾個原因:
 

1。確認號碼及/或主要房客的姓氏與我們的訂房資料不符。
 

2. The reservation was made via an OTA or a third party. These can't be tracked to you individually as the advisor.
 

3。您在 IHG Destined 入口網站個人檔案中的國際航空運輸協會 #與隨附於訂房的國際航空運輸協會 #不符。
 

4。該訂房已附加至其他顧問。
 

5。該住宿已被取消或已經完成。

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04

其他顧問

標題
職稱
Can I add a client stay if it was originally booked by another advisor?
說明

No, the reservation can only be attached to the advisor who made the original booking.

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05

退房

標題
職稱
我可以在房客退房後新增住宿嗎?
說明

No, your advisor IHG One Rewards member number can only be added to reservations before the guest has checked in.

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06

已完成的清單

標題
職稱
我可以在已完成的住宿清單中新增之前的住宿嗎?
說明

不可以,您只能在房客登記入住前向您的儀表板添加住宿。

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07

還有問題嗎?

訂房支援

Need assistance with a specific booking?

Email luxury@ihg.com.

其他支援

If you require additional support, you can also call one of our Worldwide Reservation Offices in your region.

住宿儀表板上的問題?

寄送電子郵件給 IHG Destined ihgdestinedportal@ihg.com

管理您的帳戶

Where can I see the terms & conditions relating to this site?

標題
職稱
Where can I see the terms & conditions relating to this site?
說明

Terms & conditions relating to the IHG Destined portal can be found here. IHG One Rewards member terms & conditions can be found here.

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01

機構變更

標題
職稱
如果我更換代理商,應該怎麼做?
說明

If you change travel agencies, you’ll need to update the IATA/travel industry number in your profile to match your new agency. To do so, please contact the ihgdestinedportal@ihg.com. 

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04

還有問題嗎?

洲際優悅會 帳戶問題

For all questions regarding your IHG One Rewards account and settings visit: IHG Customer Care

IHG Destined Portal 問題

For questions around issues with IHG Destined portal please email us at: ihgdestinedportal@ihg.com