Rated 4.4 out of 5 by 12
Rated 5.0 out of 5.0 by johnh3323 Great place to stay and nice staff.
I have stayed at this particular Candlewood suites a few times and the service is always great. Usually, I have my kids with me and the room was more than sufficient for all of us. A roll away bed was provided at no charge, which is always a plus. I would recommend this place to everyone.
March 8, 2013
Rated 5.0 out of 5.0 by pinkie Friendly Welcome
We have stayed here twice before and we are welcomed by name on each return visit,
We find that the staff are more helpful than some of the more expensive hotels.
February 26, 2013
Rated 4.0 out of 5.0 by TheDivineMissEm78 Following Instructions
I have stayed at this Candlewood 4-5 times in the last month or so and I am a Priority Rewards member.
While the rooms are very nice and comfortable, I find it of great concern that even when I have paid for my room in cash upon check-in and requested my card not be authorized for the room rate (and this is agreed to by management), my card is STILL authorized. This creates quite a headache for me. Even after I follow management's instructions and make tons of special notes in my onlilne reservation, and there are apparently notes in their system in my "account profile" (or whatever it's called) , the inept front desk clerk on duty (the same one who has FAILED to provide me with receipts and claims to be "so busy" to explain why he appears to be such a scatterbrain) "confirms" my card will not be authorized, MY CARD IS STILL AUTHORIZED. When I stayed at the Candlewood in Jacksonville, NC, this was NEVER AN ISSUE.
I recently stayed at a Hilton brand hotel in Cary, NC. I paid for my suite in CASH upon check-in, and even though my card was on file to reserve the suite, my card was NOT charged.
With that being said, the hotel is the nicest in Apex, NC but, customer service (mainly following basic instructions) leaves much to be desired. While the necessary steps were done to correct the error (with the biggest headache being during Christmas week), if the errors had never happened............
January 14, 2013
Rated 5.0 out of 5.0 by CindyB2463 First time at a Candlewood Suites, will stay again
I've never stayed at a Candlewood Suites hotel before this visit. As soon as I walked in the door, the desk clerk greeted me. He was very friendly and let me know that my friends had already checked in. He made sure I was getting the type of room I asked for, and check-in was a quick process. When I asked if there was a coffee maker in the room, because I drink a lot of coffee; he made sure I had extra coffee.
I noticed the gym when I was heading to my room. Although I didn't use it, I could see that it was clean, and the machines were plentiful and up-to-date.
I really liked the suite. The room was clean, set up well, roomy, and functional. I had no problems getting onto the Internet with my laptop. My bed was very comfortable and I slept well.
I will defiinitely be staying at Candlewood Suites again!
November 3, 2012