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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    79%
    Recommend This Property

    Overall Experience

    3.8

    based on 90 reviews
    79%
    Recommend This Property

    Ratings Breakdown

    90reviews

    • 5 Stars
      38
    • 4 Stars
      25
    • 3 Stars
      11
    • 2 Stars
      6
    • 1 Stars
      10

    comfy bed but service not so great

    By

    February 27, 2015

    club

    staff needs better training in customer service . you should automacially be greated by all staff wherever you are in the hotel .. lobby , hallway .. shuttle and barbque area

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    Personale molto cortese, disponibile e competente

    By

    February 20, 2015

    club

    Per quanto riguarda il personale laggasi il titolo della recenzione. Pulizia camera ok. Buona insonorizzazione sul lato sud della struttura. Aria condizionata un po' rumorosa ma accettabile (white noise). Internet: connessione wi-fi costante, velocita' mediocre (1.3/1.6 mbs dwl). Cucina funzionale e dotata di tutto quanto necessario. Posteggio custodito gratuito.

    Posted byHotelStaff
    February 23, 2015
    Dear Valued Guest, It was indeed a pleasure to see your nice post on IHG reviews site and we are glad that you had a good experience with us.We all share customer feedback with the management team and employees, who work hard to ensure that all our guests enjoy the experience we offer. Thank you for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best regards, Sana
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    Terrible Nightmare

    By

    February 18, 2015

    Recent cancer survivor with a small service dog. The front desk could tell I am handicapped, difficult to hide with an obvious limp and speech. They required a $200 deposit, turned off my internet connection and threatened to throw me out of the hotel. I will never stay here again and would never ever recommend. A tereible, nightmarish experience.

    Posted byHotelStaff
    February 19, 2015
    Dear Valued Customer, Thank you for your review. Please allow me to express my deepest apologies for the inconveniences that you experienced and I understand your frustration as we failed to provide you with the degree of service you expected from our Hotel. The issues that you have been mentioned are being investigated thoroughly and addressed to the concerned Department Head. We appreciate your feedback as this helps us understand the areas we need to strive for improvement upon. Sincerely, Sana
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    Comfortable bed and great service.

    By

    February 17, 2015

    club

    Comfortable bed and great service. Comfortable bed and great service. Comfortable bed and great service.

    Posted byHotelStaff
    February 19, 2015
    Dear Guest, Thank you so much for your review of our hotel. I am pleased you enjoyed your stay with us, we hope to have the honour of serving you again should your travels bring you back to Los Angeles. Sincerely, Sana
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