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Rated 4.4 out of 5 by 444 reviewers.
Rated 5.0 out of 5.0 by Best choice We were in candlewood NYC for 5 nights and we loved it. Nothing to complain about. What to say about complimentary wireless, computer with printer (lobby), wash/dry machine and even a no hassle late check-out. I gladly recomend it and I would stay there again. Regards from Portugal October 15, 2012
Rated 5.0 out of 5.0 by Nice Place to stay in Manhattan Very nice and affordable place to stay when in Manhattan. Walking distance to everything. Highly recommend October 14, 2012
Rated 5.0 out of 5.0 by Excellent Location / Great Value! Great place to stay for conference attendees at the Javits Center. A very short walk to the conference center (even with suitcase), lots of restaurants and train station. Staff was very polite and suite was very clean. October 10, 2012
Rated 4.0 out of 5.0 by It was a great experience, great location I simply love the clean room with Kitchen for Queen suite. and the location is good...it is so convinient...The staffs never fail to greet me good morning every morning. Everything are so new in the room. It was a great and enjoyable stay :) October 8, 2012
Rated 5.0 out of 5.0 by Great place near Times Square Really enjoyed our stay here. It was near the theaters and restaurants we wanted to use. Roomier than expected in NYC where some hotel rooms are more like closets! The staff was super friendly and helpful. We will make this our place when staying in New York. October 8, 2012
Rated 1.0 out of 5.0 by Unlike IC Hotel experience that I am used to My room was not clean, the sheets were used and when I asked the front desk to make up the room, they only brought fresh sheets. They did not make up my room. Those sheets, however, did not fit on the bed. Moreover, the bathroom was not clean, the shower was also used, the glasses were apparently only cleansed with a wet towel, more hair on the floor. It was only for 2 nights, but I will not book this hotel for myself anymore. It is not IC hotel standard. I was so disappointed. Before I forget, the internet connection was slow and breaking up. October 7, 2012
Rated 2.0 out of 5.0 by Great position We were disappointed with our stay at Candlewood. The rooms are very small, and the full kitchen although adequate for basics was disappointing in that you got a dishwasher but not near enough dishes to actually put in it ( 2 of everything, 2 knives, 2 plates etc!). This was our last week of 6 weeks away and by far and away the most disappointing accommodation, the place had a tired unclean kind of feel about it and for the price we were stunned to find that there was no housekeeping!! Some staff were great, some just going through the motions. Great position though but I'm sure you would find better value for money elsewhere. October 7, 2012
Rated 5.0 out of 5.0 by very helpful staff Immediately recognized as a loyal customer and was able to check in early, staff is excellent! October 4, 2012
Rated 5.0 out of 5.0 by Clean room and good location All in all a good choice. Good location. Room clean with good facilities. Only downside was that one of the lifts didn't work through out our stay, which sometimes meant lengthy waits for the lift at peak times. October 1, 2012
Rated 1.0 out of 5.0 by No housekeeping I have being staing in my, life in 1 o 2 star hotels also. But is the first time i see no housekeeping . And also the water from the bath didn't drain. I thing my stay after having such a good holidays in Orlando and in Vegas , it got horrible after coming to Candlewood. I'm very disappointed September 29, 2012
Rated 5.0 out of 5.0 by Great Service Hello, i would recommend the candle-wood to all i loved it. the fact that they have a little kitchen for you to cook, they supply the pots and real dishes and dish washer that i love, oh to me it is like heaven, it reminds me of a little mini time share. i go there every time i am in the city and i like to spin the wheel where you can win things like a $2,3, 5 dollar tickets for the cupboard or win points you must go there you will not want to stay at another hotel. September 28, 2012
Rated 2.0 out of 5.0 by hidden charges should include all hidden charges at the time of booking so enable guest to know how much out of pocket, don't care if room rate will be high as long as it is net price, but don't like some charges shown on the bill when check out that never been told at the time of booking. September 16, 2012
Rated 5.0 out of 5.0 by Perfect wonderful place...great location....very nice room....great view of the city. Super nice people. September 12, 2012
Rated 5.0 out of 5.0 by Good basic room - great location This hotel is nothing fancy, but perfectly adequate and comfortable. The location is very convenient. All of the staff were exceptionally friendly and helpful. September 10, 2012
Rated 5.0 out of 5.0 by Good room, good service, good value, good location Just fine all around. Comfortable room at a good price for good location in NYC. Staff were all helpful, responsive, very pleasant. September 3, 2012
Rated 5.0 out of 5.0 by Excellent stay.. Before going to Candlewood I had another 2 weeks between different NYC hotels, really I felt like I was 100% wrong not to have them all in Candlewood, :::Consider us home::: is their slogan, and I felt it's was true.. Rooms are equiped with everything you might need, staff were very cooperative. If in NYC again, for sure will stay there.. Thank you Staff. August 29, 2012
Rated 5.0 out of 5.0 by Surprisingly nice for a great price! Exceeded expectations! After hearing stories about even the expensive hotels being outdated and having bedbug problems I was worried I might be making a mistake getting a less expensive room near Times Square. But this hotel is clean and practically brand new from what I could tell. Free wi-fi worked well, clean and comfortable bed, good water pressure, and enough room to do business or open your maps and plan your NYC adventure! Ice cold refrigerator, clean microwave and dishwasher, and cheap snacks down in the lobby! Only about 10-15 minute walk from Times Square, and 5-10 minutes from a ton of great restaurants. I paid a little extra for a room with a view - maybe unnecessary for some, but I liked being on the 29th floor and checking out the city from the window. The only thing that caught me off guard was that they only clean the room every 8 days of a stay, because it's an extended stay hotel. Meaning, you need to ask for more shampoo or clean towels if you run out before the 8th day. Overall a great experience! August 27, 2012
Rated 4.0 out of 5.0 by Good choice Heard they were under construction but got there an some renovation an it did not impact us at all! Room was clean, an very comfortable. Good value! August 25, 2012
Rated 3.0 out of 5.0 by Review by CWL The gym equipment was in poor condition despite previous promises to repair / replace Silverware and cooking pots missing August 17, 2012
Rated 5.0 out of 5.0 by Nice Stay I really enjoyed my stay. The location was centrally located to where I needed to be; a short walk to Times Square. The staff was helpful and friendly. The room was clean and comfortable. August 14, 2012
Rated 5.0 out of 5.0 by Great Staff - Good Location- Room had kitchen too! My husband and I were really impressed - we had never stayed at a Candlewood Suites before - we definitely will from now on. The staff were super helpful, knowledgeable, positive, prompt, thoughtful, resourceful and really made this visit wonderful! The room was bigger then we expected - the kitchenette feature was a definite bonus. We'd come back! August 9, 2012
Rated 5.0 out of 5.0 by Comfortable Bed and good service The room was very clean as was the rest of the facility. I have stayed at many hotels in the city and I will choose this one again! Staff were pleasant. Awesome location! August 4, 2012
Rated 4.0 out of 5.0 by Great Staff and Exceptional Value Conveniently located near Times Square, this was an exceptional place to stay. The staff were superb, and the accommodations clean, spacious and well appointed for a stay in such a major center. I'd not only recommend this location, but plan on returning soon! July 30, 2012
Rated 5.0 out of 5.0 by clean rooms,close to time square excellent enjoyed our stay thanks to the front desk staff July 30, 2012
Rated 5.0 out of 5.0 by Freedom and flexibility! Staying here allowed us to be close to the centre of things.. 5 mins walk to Times Square, and close to the subway. The hotel is one where you have some room in your room (scarce in NY). I could not fault it in anyway. If I go back to NY, which I will do, I won't bother searching for alternatives; I have tried others but the rooms are soooooooooo small. This is great. No restaurant etc, but who cares when you have great restaurants close by, a coffee shop to collect breakfast next door...or use the great kitchen room facilities if you want DIY. July 25, 2012
Rated 4.0 out of 5.0 Good Service, better location, nice room I spent 5 comfortable nights in this hotel. Good location. Good staff. Perfect for family July 24, 2012
Rated 5.0 out of 5.0 by super clean! Great location and squeaky clean! The staff is friendly and helpful. July 24, 2012
Rated 5.0 out of 5.0 by Wonderful Hotel We were there for 6 nights in July 2012 and we really enjoyed our stay. Ecellent Location. Great facilities ,ie: fridge and kitchen in room stocked with all the cooking utensils, and guest laundry, everthing we nedded and our bed was soooooooo comfortable. The staff were excellent too. Very friendly and ever so helpful. Nothing was too much trouble. They are an asset to your business. Thank you Candlewood Suites for making our stay very enjoyable. July 21, 2012
Rated 5.0 out of 5.0 by Fantastic experience! Located within walking distance to everything we were interested in experiencing. The lobby was clean and welcoming. The gym was the perfect size, the elevator was not only clean it was fast, we never waited more then a few seconds. The staff was wonderful & even wished us a Happy 25th Anniversary on their 'shout out' board in the lobby. The view from our room was fantastic! Newly updated the kitchenette was very useful, it had everything we needed and was up to date was the bathroom. The manager's celebration in the lobby was sweet too! I would recommend the Candlewood Suites to friends as it's an excelllent value for the money. I would certainly stay there again! July 17, 2012
Rated 5.0 out of 5.0 by My Favorite Hotel on the Planet I love the Candlewood Suites Times Square so much! I stay there on average once or twice a month. Allison and Monica are the BEST. The hotel is spotlessly clean all the time. The free 24 hour laundry is fantastic and the wonderful scent throughout the lobby is great. Full Kitchen, high def tv free Wifi. Love it! They go out of their way here to treat me right each and every time. And great location too. Thank you. July 14, 2012
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