Rated 3.3 out of 5 by 21
Rated 5.0 out of 5.0 by TMill0629 Nice Place, Friendly Staff
I arrived to this hotel after midnight and the front desk clerk Shatairra was so nice and sweet to me. She accomodated me so well. The room was really nice and I slept, good, no complaints at all. I would definitely stay at this hotel again. I told Shatairra i would tell her manager how nice she was but it slipped my mind, hopefully this reaches her.
February 22, 2014
Rated 4.0 out of 5.0 by Aussie Mom Thank you for being pet friendly
I travel to Olive Branch at least once a month year round for sheep herding training with my dogs. It is a relief to know that there is a pet friendly hotel that is also clean and safe. Rooms are comfortable, quiet, and clean. If there is a problem with the room or appliances, the staff quickly resolves the problem. It's nice to come in from a freezing or sweltering day of dog training and be able to have a relaxing evening. Here's hoping that this hotel chain continues to welcome pets
January 9, 2014
Rated 2.0 out of 5.0 by MN55 2 Days average to wash clothes
I have been here for the better part of 3 weeks. Since I arrived one of the 3 washers has been broken and one of the 4 dryers has been broken.
I stay at Candlewood's all over the country and this one has the least amount of laundry facilities of any I have ever stayed at.
I have to check the laundry room every hour or so I am not working to hopefully find a washer (of the 2 working) not being used.
This morning I got up very early to wash my clothes. At 4am both washers were full from last night. At 6:45 they were still loaded with last nights wash.
December 29, 2013
Rated 1.0 out of 5.0 by TalkRadioGuy WORST EVER! AVOID, OR YOU WILL REGRET.
This was my worst IHG experience ever. 1 star is too good for this property. When I arrived there was a lobby full of mad women who had confirmed their rooms that morning and upon check-in they had changed. There were three large open trash cans in the hall by office full of pizza boxes, etc that smelled and looked terrible. I had requested a non-smoking room, upon elevator opening on the third floor the whole area smelled of a stale cigarette packet. The room itself was even worse - smokey and furniture that looked like it was picked up from someones curb. I would have checked out immediately (and tried) but all area hotels were booked because of a conference in area. After spending 45 minutes on the phone with IHG they said there was nothing they could do for me. 10 minutes later I received a call from the front desk and they "found" a room. It was better but had flyer on desk for IHG contest more than a year old. A magnet on the refrigerator where you could buy a similar mattress and support habitat for humanity - only problem - program was over 2 years old and website no longer existed. (This is not an exaggeration as to how old the materials were. Was told that perhaps that room had a long term resident that had recently left) TV listings were on table and in welcome notebook, both identical, out of date and incorrect. Upon checkout I nicely pointed out the outdated materials in room to which I was told they were supposed to have been replaced earlier that week. Upon checkout, I raised several issues of concern to which all were met with EXCUSES by the lady at the desk. This is a property that obviously has very poor management. When mentioned that I couldn't believe they could pass an IHG inspection, was told they had passed recently. I do not understand how that is possible.
Consider yourself warned. Avoid this place. BTW, the only relief I received from IHG or the hotel was a $10 discount. Was glad that I was only scheduled to be there one night. I generally love IHG but this was terrible.
November 25, 2013
Rated 3.0 out of 5.0 by Lubey7 Close to comfort
Nice location close to many dining areas. Nice cabin features.
November 18, 2013
Rated 1.0 out of 5.0 by JPatterson Checked in, and Right back out
Room was beyond dirty, unsavory characters milling about and leering at my wife, absolutely horrible customer service when we expressed unhappiness with the condition of the room. Worst IHG experience EVER.
October 23, 2013
Rated 1.0 out of 5.0 by JerryZ Close to Memphis, but not worth the cash
This is the oldest and most outdated Candlewood property I have ever stayed in and as hotel go newer is always better. I had stayed here one other time, and thought it was not bad, because it it close to the airport and generally an easy location to operate out of, but the hotel needs work and the staff is poor for what I am used to at a ihg property. I am a Platinum member
August 20, 2013
Rated 1.0 out of 5.0 by Angry58 Angry58
Bed was so uncomfortable that I only slept about 3 hrs all nite. Woke next morning expecting to get a good HOT shower when I couldn't even get a warm shower. Told the clerk next morning she apologized and that was it. Will never stay at the hotel again.
August 16, 2013