Rated 3.2 out of 5 by 18
Rated 1.0 out of 5.0 by TalkRadioGuy WORST EVER! AVOID, OR YOU WILL REGRET.
This was my worst IHG experience ever. 1 star is too good for this property. When I arrived there was a lobby full of mad women who had confirmed their rooms that morning and upon check-in they had changed. There were three large open trash cans in the hall by office full of pizza boxes, etc that smelled and looked terrible. I had requested a non-smoking room, upon elevator opening on the third floor the whole area smelled of a stale cigarette packet. The room itself was even worse - smokey and furniture that looked like it was picked up from someones curb. I would have checked out immediately (and tried) but all area hotels were booked because of a conference in area. After spending 45 minutes on the phone with IHG they said there was nothing they could do for me. 10 minutes later I received a call from the front desk and they "found" a room. It was better but had flyer on desk for IHG contest more than a year old. A magnet on the refrigerator where you could buy a similar mattress and support habitat for humanity - only problem - program was over 2 years old and website no longer existed. (This is not an exaggeration as to how old the materials were. Was told that perhaps that room had a long term resident that had recently left) TV listings were on table and in welcome notebook, both identical, out of date and incorrect. Upon checkout I nicely pointed out the outdated materials in room to which I was told they were supposed to have been replaced earlier that week. Upon checkout, I raised several issues of concern to which all were met with EXCUSES by the lady at the desk. This is a property that obviously has very poor management. When mentioned that I couldn't believe they could pass an IHG inspection, was told they had passed recently. I do not understand how that is possible.
Consider yourself warned. Avoid this place. BTW, the only relief I received from IHG or the hotel was a $10 discount. Was glad that I was only scheduled to be there one night. I generally love IHG but this was terrible.
November 25, 2013
Rated 3.0 out of 5.0 by Lubey7 Close to comfort
Nice location close to many dining areas. Nice cabin features.
November 18, 2013
Rated 1.0 out of 5.0 by JPatterson Checked in, and Right back out
Room was beyond dirty, unsavory characters milling about and leering at my wife, absolutely horrible customer service when we expressed unhappiness with the condition of the room. Worst IHG experience EVER.
October 23, 2013
Rated 1.0 out of 5.0 by JerryZ Close to Memphis, but not worth the cash
This is the oldest and most outdated Candlewood property I have ever stayed in and as hotel go newer is always better. I had stayed here one other time, and thought it was not bad, because it it close to the airport and generally an easy location to operate out of, but the hotel needs work and the staff is poor for what I am used to at a ihg property. I am a Platinum member
August 20, 2013
Rated 1.0 out of 5.0 by Angry58 Angry58
Bed was so uncomfortable that I only slept about 3 hrs all nite. Woke next morning expecting to get a good HOT shower when I couldn't even get a warm shower. Told the clerk next morning she apologized and that was it. Will never stay at the hotel again.
August 16, 2013
Rated 2.0 out of 5.0 by car0718 Unhelpful staff
Upon arriving to the hotel, I received the key to what I thought was my room. The key would not unlock the door so I was given another key which also did not unlock the door. The front desk called maintenance who came down and after trying his key said that the deadbolt was locked from the inside. So I went back to the front desk to get a new room, since there was someone else who was already in that one. In looking for a new room, the staff at the front desk mentioned that I would have to be switched to a smoking room, but ended up keeping me in a nonsmoking room that was accessible. The staff was slow in switching rooms and seemed annoyed while trying to find another available room.
August 9, 2013
Rated 5.0 out of 5.0 by Lisa2003 Great experience
We've stayed at this hotel several times. It's always a pleasant experience for us. The service is great, and the beds are comfortable.
August 6, 2013
Rated 5.0 out of 5.0 by pasg Olive Branch, MS
Always great service at this location. We've been to others and this is the best one. Great movie selection. Normally we can't find our IHG card, and the front desk usually looks it up for us. If possible, could you all send us another card.
Reuben and Pat
August 1, 2013