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Rated 4.3 out of 5 by 54 reviewers.
Rated 5.0 out of 5.0 by Great place Highly recommend for families or anyone needing a comfortable place for an extended stay.. August 23, 2014
Rated 5.0 out of 5.0 by one night stay I only stayed on night this time,but it was great. August 21, 2014
Rated 5.0 out of 5.0 by Warm and kind staff The people who worked at this location greeted us and helped us at every point. August 20, 2014
Rated 4.0 out of 5.0 by Good Value The hotel was very comfortable. I took my sons to the Basketball Hall of Fame which is only minutes away. There are a ton of eating choices within a mile or two. The front desk staff was so nice and accommodating. The room was clean and very comfortable. Great value for the money. August 18, 2014
Rated 4.0 out of 5.0 by sleep The construction did not allow for quiet. We could hear every sound from the floor above us. sound proofing between floors would be an excellent addition. Otherwise the place and staff were terrific..I would recommend and advise of no sound proofing. August 13, 2014
Rated 5.0 out of 5.0 by Great service at hotel I run a teen travel program and always use the hotel whenever we're in the area. The service is outstanding! August 9, 2014
Rated 5.0 out of 5.0 by Room and service Well kept and clean rooms and service provided for an enjoyable stay. August 3, 2014
Rated 5.0 out of 5.0 by I enjoy it every time I stay Several stays over the last four years and they are still doing it right. Staff at the desk is a class act and very friendly and accommodated every one of my needs. Visiting the Pioneer Valley and my old stomping grounds is a pleasure knowing I have a safe place to park and everything I need at my disposal. I will book again and again. August 2, 2014
Rated 5.0 out of 5.0 by Great Service The front Desk Staff Cindy and Nicole were exceptional and went above and beyond their duties to make are stay great. July 22, 2014
Rated 5.0 out of 5.0 nice choise it was our stop by between Niagara falss and Boston, and we liked this hotel, which equips with micro oven, big refrigerator, and comfortable beds. staff is very friendly, plus they have complementary laundry machine. July 20, 2014
Rated 5.0 out of 5.0 by Very nice place to stay. Been staying there for 5 years now. Great place with everything you need. Front desk is open 24/7 and that makes for no clock watching while vacationing or visiting family and old friends. Clean as a whistle. July 16, 2014
Rated 3.0 out of 5.0 by Service/Price ratio could be better It's a nice place to stay, but my personal experience was not so good as I was charged more that expected. I'm partly to blame, but I expected a customer accommodation from the manager. July 9, 2014
Rated 5.0 out of 5.0 by Candlewood Suites West Springfield Outstanding property!! Hotel staff was extremely friendly at check-in and check out. I would and will recommend this hotel to others. I always enjoy my stays at Candlewood suite properties I would recommend bringing your own pillow. I hate those small pillows. But it seems almost all hotels have switched to these. I'd like to see them switch back. Small pillows are NOT comfortable. July 9, 2014
Rated 2.0 out of 5.0 by Friendly staff but unattractive hotel This hotel hasn't got much to recommend it other than the courteous staff. Tired decor and double beds as opposed to queen-sized. July 7, 2014
Rated 5.0 out of 5.0 by will be the only place we stay when in this area clean, comfortable and takes the risk out of where to stay. This is a wonderful place with everything you need. Family friendly and great place to get the rest needed when on vacation or work... July 7, 2014
Rated 5.0 out of 5.0 by Late arrival - good experience Front desk staff was very helpful. Found my IHG member info on their own initiative. July 1, 2014
Rated 4.0 out of 5.0 by Enjoyed our stay as always. We have stayed at this Candlewood many times. It is in a convenient location for our visits to see family in the area. The staff is super and always willing to help you. The rooms are clean and well kept. You can feel safe staying at this suite. We checkout early in the mornings and the staff personnel is always alert and friendly. I can't say the same for other motels I have stayed at. This is a good, safe place to stay for business or pleasure. We will be returning. June 22, 2014
Rated 3.0 out of 5.0 by comfortable On a leisure trip bed was comfortable but the noise from upstairs kind of ruined it for us. June 18, 2014
Rated 4.0 out of 5.0 by Nice place to stay and will be back Nice full fridge w/icemaker was very convenient. Wish there had been a full size coffee maker...there was 3 of us in the room and that mini coffee maker was a pain, esp. Sunday morning when we were drinking multiple cups each. Over all a great experience. June 11, 2014
Rated 5.0 out of 5.0 by Friendly Staff Friendly and fun staff... easy access to the high way, lots of places to go near by.... but it is the friendly staff that makes this hotel my go to place in W Springfield. June 7, 2014
Rated 4.0 out of 5.0 by Great place to stay. We had a wonderful experience staying at this hotel. Staff was friendly and the room was clean, beds comfortable. It was a great experience. January 17, 2014
Rated 2.0 out of 5.0 by Disappointed with poor cleanliness, bad odors My family and I have stayed at numerous IHG brands throughout the US and we used our rewards points to book a night at this property in order to break up a long road journey. The location was great but I was horrified by the lingering odor in the room. There was a terrible smell of BO in the room which did not go away. We opened the windows, spayed some freshener but to no avail. It was late when we arrived and we were next to our kids room (which was ok) so we did not bother to change rooms. We had already been told upon checking in that these were the only rooms available anyway. I suppose we were extra disappointed because the reviews on TripAdvisor said that the views were great (?? - we only saw a highway on one side and an empty lot on the other) and the place was ultra clean. Other than the awful smell, we found hairs in the bed and scum in the sink. It made me question the cleanliness of everything (ie the glasses, the gym equipment). Happy that we only stayed the one night, will be sure to opt for the Holiday Inn Express brand next time. January 2, 2014
Rated 5.0 out of 5.0 by Room with a view Clean, comfortable, attractive, with fully equipped kitchen and table/desk. Good beds. Pay-as-you go pantry in lobby has everything for pickup meals. Convenient for Springfield. This section of Riverdale Road is a mess, but in the morning we found we had a lovely view of the Connecticut River from our 4th floor room. November 15, 2013
Rated 5.0 out of 5.0 by Great staff and wonderful accomodations My stay at Candlewood Suites W. Springfield was made special due to the staff who graciously helped arrange my last minute 4 night stay. Additionally, the room temps were very comfortable going into the cold season as well as the overall room appearance and cleanliness. The staff really takes pride in keeping and making the rooms "like home". Thank you for a great stay. November 15, 2013
Rated 4.0 out of 5.0 by location love indoor pool and hot tub. staff very helpful. elevator a little slow November 13, 2013
Rated 5.0 out of 5.0 by A Great Place It was great to walk into our room and see how clean & large it was. The kitchen was full-sized with a full-sized fridge. There was a work table, dining table, full sized sofa with coffee table, large bed and nice large bathroom/dressing area. Everything was comfortable and convenient. WIFI was great, parking was free, and their pet free was fairly reasonable. I would recommend this Candlewood Suites to anyone but especially to weary travelers who are looking for a nice, clean, pet-friendly place. October 27, 2013
Rated 5.0 out of 5.0 by Out of there way to do anything to make my stay very nice. The front desk personnel of this Hotel went well and beyond to make my stay very nice. I would stay there again for sure. October 11, 2013
Rated 5.0 out of 5.0 by Always good to return to Candlewwod suites in West Springfield We had not been to West Springfield in about two years. We returned and as always the best experience is the staff. Of course, the rooms are clean and well taken care of. If we had a problem, we could always ask the staff. It is a great experience and we have tried other hotels but as always, we love the candlewood suites experience. The staff are the greatest. They seem to love their work. Thanks again for the wonderful service. Angela from Corning, New York October 9, 2013
Rated 5.0 out of 5.0 by Love this place ! My home away from home... I stay in this very Hotel every time I'm in there area. I would refer it a million times over .Very comfortable ,friendly and convenient.I am a picky eater so I like my own food and the full kitchen hookup is greatly appreciated! free laundry while I'm in the gym is great too! The front desk staff are awesome! I actually get the same room every time I visit .Will be back real soon. October 2, 2013
Rated 4.0 out of 5.0 by Basic Stay Stay was short - very friendly and professional greeting by late night Front Desk person on 9/22 (into 9/23) ... room was clean and comfortable but leather desk chair looked like it came from a yard sale - all beat up and damaged (took away from room cleanliness). Nice set-up in kitchen (loved the popcorn already in the microwave oven!). Surprised by the "old" bedding package - no white, no double sheeting, etc. Would here again. September 22, 2013
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