Crowne Plaza Gurgaon

Hotel Front Desk: 91-124-4534000

Hotel Fax: 91-124-4304800

Hotel Email: reservation@cpgurgaon.com

Check In: 12:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Indira Gandhi International Airport T3 (DEL)

- Distance from hotel: 8.7 MI/ 14 KM North West l

- The hotel is situated in Gurgaon on the NH 8 (Delhi Gurgaon Expressway), opposite Signature Towers. It is approx 07 kms from Delhi Gurgaon Toll Plaza. The hotel is situated approx 17 kms from Domestic Airport & approx 16 kms from International Airport (T-3 terminal). From Jaipur to Gurgaon The hotel is situated in Gurgaon NH8(Gurgaon Jaipur Expressway), take right turn from Exit No. 16 and hotel

Train
Gurgaon Railway Station

-Distance from hotel: 7.46 MI/ 12 KM South East

- Take a road leading to Kataria Chowk roundabout & Ghoda Chowk roundabout, then there would be another roundabout (after 5 kms), take a left turn. After taking a left turn straight 1 km there would be another rounabout, take right turn and move straight.

Underground

Huda City Centre

- Distance from hotel: 0.93 MI/ 1.5 KM North

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Valet Parking Available

- Free Parking for in-house & visitors. Overnight parking only for in-house guests

Print Hotel Fact Sheet

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Hotel Highlights

Located in the heart of Gurgaon’s business district, the hotel is 15km from International Airport and 2km from Cyber City and 1 km from metro station. Our extra large rooms are equipped with Wi-Fi, ultra modern facilities. We have temperature controlled swimming pool, multi cuisine Café G, award winning Brazillian restaurant, 24-hours Connexions Bar and 11 versatile meeting rooms to offer.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.4

based on 234 reviews
92%
Recommend This Property
Read All Reviews

Ratings Breakdown

234reviews

  • 5 Stars
    155
  • 4 Stars
    50
  • 3 Stars
    13
  • 2 Stars
    8
  • 1 Stars
    8

Pleasant ambience and helpful staff

By

05 March 2015

club

Hotel is light and airy and staff are very attentive.

Posted by HotelStaff
06 March 2015
Dear Guest Greetings and hank you for your lovely compliments about our hotel and the team. We do pride ourselves of offering personalized and attentive service, and look forward to welcoming you back soon. Regards Arindam Kunar, General Manager
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清潔さと接客の丁寧さ

By

05 March 2015

club

到着時からのロビースタッフ、及びエレベータを見守る警備員などがしっかりと教育されていることと、彼らの接客態度が大変丁寧であったことが良かった。

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Amazing Staff

By

04 March 2015

club

I was at the Crowne Plaza Gurgaon for over 2 weeks and the time flew by quickly. I just wanted to give a shout out to the staff there. I felt like a king the whole time I was there.

Posted by HotelStaff
06 March 2015
Dear Guest Greetings! Thank you for choosing to make our hotel your home during your extended stay at Gurgaon. We are glad yuo enjoyed your stay and pleased that my team was able to delight you. I also thank you for your appreciation of our team and hope that we will be of service to you soon. Regards Arindam Kunar, General Manager
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Great property but poor guest attention

By

04 March 2015

This is my fourth stay at this property in Gurgaon. I have also attended multiple conferences here. The property is great and the rooms comfortable. I especially like the seasonal fruit service in the rooms.. Breakfast is also generally a lavish spread.

What is missing is a personal touch of the staff and attention to the guest. I have stayed in almost all the comparable hotels in the locality being a frequent visitor to the city. Everything else is comparable with them, but the staff attention to the guest is not. For eg. during breakfast, the servers are not very attentive . In other hotels, the servers and chefs do rounds and speak to guests if everything is fine or if they need something special which is not included in the buffet.

What also needs improvement is the turnaround time at the reception especially during peak check in hours and attention to guest requests. So when I checked in on the 21st Feb 2015, only two of the three check-in counters were working and there was a big queue waiting because one of the guest was taking too much time to check out. I was already getting late for my meeting and wanted to just check in and then run out since my taxi was waiting. Finally my turn for check in came and that checking out guest was still disturbing. Mr. Majinder or Maninder who was attending to me checked me in. I specfically told him that I have kept my luggage at the concierge and requested him to please have it transfered to my room since I had to rush for a meeting immediately after checking in. He came to the concierge and saw my luggage and instructed the concierge to do the needful. When I came back in the evening to my room, I was aghast at finding that my luggage (including my laptop bag ) was still lying unattended at the concierge counter. For a second I was wondering if I was at a premium hotel like Crowne Plaza. I never like to make a scene and I just went and quietly told the reception person ( a different one) and he did not sound to be moved. He just said a normal SORRY and said he will have it transferred to my room.

So all in all a good property, Staff needs to be more attentive.

Posted by HotelStaff
06 March 2015
Dear Guest Greetings! First off, I owe you an apology for the lack of attention and recognition, both of which we pride ourselves and inculcate in our team. While on your last visit, we have not lived upto our promise of exceptional services, I can assure you that your feedback is already taken up with the team and the concerned staff. I would urge you to give us another chance to be of service to you as I really feel that the shortcomings mentioned were an error and not systemic to our culture. I would much appreciate if you can route your next booking through me at arindam.kunar@ihg.com so that I can personally address some of the concerns you have raised. Hope to see you soon. Regards Arindam Kunar, General Manager
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