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Rated 4.1 out of 5 by 230 reviewers.
Rated 3.0 out of 5.0 by Basic hotel lacking character. Plenty of (free) parking on arrival. Large room with a double bed, sofa and camp bed - not sure why! Room was very musty but no obvious signs of damp. Assume it was down to construction being to outdated building standards. Difficult to find anything agreeable on the menu; steak was a good choice but forget the nacho bites starter. Bar was dated, badly laid out with old furniture and poor lighting. Breakfast fine and all staff well trained. Ok for a one night stay but you would probably do better in a popular budget chain! 18 August 2014
Rated 5.0 out of 5.0 by Great ambience ,excellent food From a friendly welcome comfortable surroundings and excellent cuisine,there is no better base for a family break 16 August 2014
Rated 3.0 out of 5.0 by Komfortables Bett , kein Internet WLAN kostenfrei WLAN ging nicht bzw, nicht im Preis inbegriffen, Frühstück gut 16 August 2014
Rated 5.0 out of 5.0 by One night Eurostar package stay A really great night stay, clean comfortable rooms, breakfast excellent even providing Gluten free options. The Central Reservations teams really messed up our booking which wasn't obvious until we checked in, but Kelly & Charlotte were really great in sorting it out with minimal fuss - Head Office take note. Having the breakfast & taxi service as part of the Eurostar package made for a relaxing stay before setting off. The taxi was arranged for us and turned up on the dot, and it was easy getting one back from the station using the freephone inside the terminal straight through to the Taxi firm. Couldn't fault it to be honest. Others have left pretty negative reviews which I find odd? 14 August 2014
Rated 5.0 out of 5.0 by good room We stayed here over night the food was good staff were helpful as you would expect working for the hotel. 14 August 2014
Rated 4.0 out of 5.0 by Great ambience Very comfortable and all staff were pleasant and polite; Although very pleasant bar staff need a better response than "what you can see" when asked what wines they have - we couldn't see; hence the question. 14 August 2014
Rated 3.0 out of 5.0 by Reasonable Hotel but ...... Checked into the hotel and was pleased with the room which was spacious, and comfortable, if a little dated. We asked upon check in about having an early breakfast at 6.30am, but receptionist was unsure of what could be arranged, but she offered to find out and call us in the room. Received a call from receptionist 10 minutes later saying breakfast at 6.30am was fine and to put request on door card and leave outside of room. Unfortunately, at 6.30am next morning, room service brought us some chewy toast, day old pastries and 2 tiny apples, saying they do not do breakfast until 7.30am (even though the room card also stated they do from 6.30am!!) and that was all they had! Having paid for breakfast, we were not amused and left having to again buy breakfast en route! Really object to having to pay for breakfast twice and find it unacceptable to advertise one thing and deliver another! Just as unacceptable is to be told one thing by staff and then find out it was wrong!! I work for a venue finding agency and certainly could not recommend this hotel to any of my clients. 13 August 2014
Rated 4.0 out of 5.0 by comfortable beds service was good comfortable beds service was good, however the booking was not covered in that it should have been a family room booking was regestered as single occupancy. 12 August 2014
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