 Guest Reviews
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84%
Recommend This Property
Overall Experience 4
84%
Recommend This Property
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Great location
ByCountryflick
21 October 2017
Welcoming and comfortable. Well placed for international station. Rooms clean and comfortable.
Geladeira no quarto
ByFabricio
17 October 2017
Acho que para um 4 Estrelas deveria haver geladeira no
Do not stay in this hotel.
ByReturner236
17 October 2017
The food was awful and not what they claimed it was. Complaints were a waste of time. They tried to charge for service that was dreadful. The overall cost was too high for poor quality. The "executive room" was small. The shower was almost usable because the fixings were loose.
Staff said all the right words, but corrected nothing. A PR victory and hoteliers disaster.
A Night of 2 beds, 1 Excellent the other
BySleepless in Kent
17 October 2017
Eventually had some sleep, the duvet was for 5" 6' not 6" plus!
In room
Perfect for a business trip
By
16 October 2017
Recently stayed here on business. Despite the appearance from the outside (which looked a bit dated) it is quite a lovely place to stay, which is made from the warmth of the very attentive and friendly staff.
Perfectly satisfactory
By
16 October 2017
More than adequate for a 1 night stay. Staff courteous and helpful.
Business Stay
ByUncle Bob
16 October 2017
Very quiet and comfortable room (although a bit of a maze to find the way back to reception).
Only problem was trying to get a taxi - not the hotels fault - and the staff tried their best to help.
Great service, lovely room
ByMarie
14 October 2017
Stayed attending a training course. The staff were friendly and helpful organising a cab to the retail outlet near by. I was able to relax and do work and felt very comfortable. The bar was very relaxing and there is a lovely little garden to relax in when the sun is out.
Business stay
ByChristine 82
14 October 2017
Excellent comfortable stay nothing more to add. No issues or problems
Best hotel in central Ashford (Kent)
ByDownsman
11 October 2017
Great location for a visit to Ashford. Local bus service to the town and Ashford International station. Situated on the Canterbury road not far from the M20 motorway (London - Dover), but I never heard traffic noise.
On a fine day you can, or children, relax and play in rear on grass with tables and chair.
Good car park.
Be sure to book breakfasts at check-in to secure a discount.
Good selection at breakfast with helpful staff.
Good food and attentive staff for dinner.
The bar varies from busy to very quiet. Good range of beers, wines, and spirits. Bar staff - as varied as the clients ~ but they are being paid to serve you.
In all I enjoyed my stay and will return when I next visit Ashford.
Overall OK, but it’s an older building with some issues.
ByBilton
11 October 2017
The location is convenient for the Eurostar station at Ashford Internationsl, but the room was not quite up to my expectations from Holiday Inn.
*ALL* the Power outlets are on one side of the room and there are no outlets on the bed head side of the room. In the 21st century, this is quite unacceptable.
The are stairs to the above ground level floor and there is no lift so all our bags had to be carried up stairs. There were staff available to do this in the afternoon when we arrived but not in the early morning when we left to catch our Eurostar train.
There was cigarette smoke smell in the bar/restaurant area despite it being non-smoking and we saw some evidence of the doors to the outside smoking area being held open by guests, but there was no action by hotel staff to stop this, though they clearly observed it.
The room was basicslly clean, though we found a couple of fresh potatoe crisps on the floor, which indicated the cleaning was no thorough.
On early morniing checkout (about 6:30am) the staff member who attended us at the from desk appeared in a disheveled state, with his tie undone and shirt hanging out..... not a good look at all.
The shower control functiions were unclear and it took a while to get good pressure and temperature.
The poetry feels like it needs a makeover!
Fair experience
ByLucian
10 October 2017
Basic rooms, food a bit expensive, internet speed very slow and greetings as IHG member very poor.