 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property
Overall Experience 3.9
83%
Recommend This Property
|
great service
Bymarbmain63
30 September 2016
excellent we enjoyed our stay and the breakfast was excellent
overnight comfort, home from home !
ByLASER01
28 September 2016
convenient for the Ashford International Retail Outlet .
Wife had a field day, battering the old credit card !
Disappointing customer service
ByJdorr999
27 September 2016
Have stayed here often but was disappointed with the customer service this time. I only wanted an extra bed removing from the room and it took four go's before we were offered another room including the standard 'I am sorry sir we are full and there is nothing we can do' as a standard response to a problem. Apparently offering to put the spare bed in the corridor worked a treat and we were offered another room
Decent hotel and good service
ByCraigTH
27 September 2016
- Overall very good.
- Breakfast is a bit expensive unless you pay upfront.
- Main downside is lack of Gym/Fitness Centre/Pool.
disappointed
ByIWILLNOTBEBACK
27 September 2016
The hotel does not have a lift - a major drawback.
The restaurant was poor
Great Traveling hotel
Bywassie27
26 September 2016
We needed a hotel that we could keep the car at for a week. This hotel offered this at a great rate. Offer menus for restaurant in the room as some decent items on there and not a great variety of places to eat in walking distance.
Remove useless taxi phone apparently they don't work before 5am!!! not good when your train is at 6!!!
Overnight holiday stop
ByCatalot16
25 September 2016
Hotel is convenient for chunnel. It has embarked on an update to bathrooms and now needs to do the same with the rest of the hotel as it is a bit tired looking.
Great front of house staff
ByTorness
25 September 2016
I liked it so much I will be using the hotel for the next month or so
good hotel
Bycocoparker
25 September 2016
had a lovely stay at this hotel,rooms are nice and clean, evening meal we had was lovely and filling ,good sleep,then a good breakfast to start the day before travelling,would use again when in the area
Great staff! Very pleasant stay.
By
23 September 2016
Had a pleasant 2 evenings here for my wedding. It was just what we needed and enabled us to throw an after party which went down a treat!
One step from ideal.
ByRobbob58
23 September 2016
Quite simply the hotel looks a little tired in parts and without doubt requires a lift to the upper floors.
Otherwise most other aspects are fine.
Very Disappointing .......
ByShuggy11
22 September 2016
I will start by saying, this was my first visit to this hotel and apart from my main greivance i found the hotel to be ok. The decor is dated/tired but ultimately i had a good rest here for the week on a business trip.
Now to the bad part....... On arrival i was asked to pre-authorise an amount totalling my stay to my credit card. Now, in my experience and as a Spire Elite member i have never been asked to do this at any other IHG / Holiday Inn hotel. I asked why i had to do this and was told before i step foot in the hotel an amount must be pre authorised. I reluctantly proceeded with this. Now step forward 3 days to my departure, i am now asked to pay the total amount for my stay (this included a meal and some drinks) which is normal protocol. I then check my credit card statement a few days later to find my departure payment on my statement along with 2 other amounts being withheld from my account which is the pre-authorisation i described earlier. Essentially 3 amounts have been taken (1 payment, 2 authorisations). Now 10 days after i arrived, these amounts are still not available in my account and after several unsuccessful calls to the incompetant hotel staff i had no choice but to lodge a complaint with IHG. Very very poor. I wont be back.