Rated 3.9 out of 5 by 66
Rated 5.0 out of 5.0 by Betterbuyone The Best Holiday Inn in the UK!!!
We stayed at the Holiday Inn, Barnsley on IHG Rewards points and reception gave us a Platinum upgrade to one of the best rooms in the hotel! Nino, the duty manager then offered to carry our bags and show us to our room, I thought he was looking for a tip - how wrong! In the room he refused a tip and asked if we liked wine, we did and he returned with a complementary bottle of Cava! He still refused a tip. The room had a lounge area with two settees and a coffee table. The bed was an oval contemporary four poster. Large, clean bathroom.
Food was good. One morning we went to breakfast quite late, but there was still a good choice and some items were still being replenished.
Our stay included free membership of Bannatyne's gym and pool next door. The facilities are excellent. There are two heated spa pools, two steam rooms and a sauna. I went there twice.
A lovely break in the middle of February, handy for the nearby Yorkshire Sculpture Park. We will definitely be staying here again.
15 February 2014
Rated 1.0 out of 5.0 by MrSalesMan Freezing cold!
The heater was switched off automatically around midnight with no way of switching back on. To add insult to injury, the ventilation device was blowing cold air! Consulted the staffs downstairs and was told that there's nothing much they could do since the duty maintenance manager was off duty at the time.
In the end, I was given a couple of quilts to make it through the night after failing to find me a portable heater device.
Strange enough, the heater was turned back on by itself the next morning which made me think that it had been put on timer by the hotel operator to save cost. If that's the case then the hotel had been very inconsiderate since it was the first week of January!!
No complimentary upgrade for platinum member despite their website clearly showed that the executive rooms were widely available at the time of check in. though I was given a choice of either having 500 points or a free drink and free snacks. No independent toileteries, only "LUX" squeezy shower and shampoo jobby, which is unusual for a holiday inn.
Requested the "Times" newspaper but was never delivered and was told because they were in short supply.
Overall a rather unpleasant experience!! And I don't normally rant about my staying experience but this was too much!
06 January 2014
Rated 4.0 out of 5.0 by Ian1948 Friendly, helpful staff/good location
We have stayed at this hotel before over the Christmas period. It is ideally located near to where friends and relatives live.
We hope to return next time we visit the area. The rooms are large and comfortable-cleaned well -all staff helpful and friendly.
Our only two concerns this visit were -we were placed in a room close to the hotel's party room when I had requested a quiet room. I went to reception around midnight and was assured that the music would end soon -which it did. Secondly the safe in the room did not lock and this was unable to be fixed during our 3 day stay. To be fair this was over Christmas so probably regular maintenance staff were unavailable.
Otherwise our stay was very enjoyable.
06 January 2014
Rated 5.0 out of 5.0 by Caytonites Surprisingly good
We were delighted with the accommodation; the standard room was equal to an executive room in other hotels. It was a treat to use the excellent pool and leisure facilities adjacent to the hotel - particularly the Total Relaxation Room.
The bar menu had lots of choices for us as vegetarians and was cooked and presented to a high standard, so we were delighted to have a meal with friends here.
The staff were friendly and were willing to go the extra mile to give good service.
02 January 2014
Rated 3.0 out of 5.0 by AwayForFun Lovely hotel but poor sleep quality
We stayed over on a Saturday evening. The hotel was lovely and we got a quiet room as requested. The checking in process was quick and simple. My only problem with it was the bed. The mattress was much too soft and actually felt like it was on its way out. It was actually quite impossible to get comfortable in, and I also ended up with a very uncomfortable back the following day. I am not sure if it is the case with that particular room/bed or an issue across the board although I have never had issues with mattresses in other IHG hotels in the past.
01 January 2014
Rated 5.0 out of 5.0 by Neale90 Welcoming and courteous staff
Thank you for helping to make this Christmas-time a memorable experience for our parents. From their arrival to their departure the service was first class. They were able to enjoy their xmas break.
Their food, freshly prepared by the chef was perfect.
The service by all staff : at reception, the bar, the room maintenance team, was excellent, you have good, courteous, attentive staff.
My error was that I should have booked a room with facilities for the disabled, however they managed, without needing to request a change of room.
They are actually from the village, but have retired to the coast. They will come home again in the future to take short breaks with the family, and to stay at your hotel for top class service in a comfortable environment. Thanks again to you all.
30 December 2013
Rated 4.0 out of 5.0 by Trishy Works Christmas Party
I would like to say we had a very nice time at our Christmas Party so much so we will be booking again for next year!
My only concern is the party hadn't got started we were sitting down to our meal and the bar didn't have the bottles of wine that we wanted they had completely run out of
Zinfandel we managed to get one bottle of Pinot Grigio Rose before they ran out of that then we asked for White Procecco but there was none left so the young man offered us Procecco Rose at the same price as the white which was a nice gesture! Maybe the bar stock needs to be over rather than under? I have managed a bar and from experience find that Christmas parties tend to use up lots of alcohol and so it is usually better to have too much rather than not enough!
Other than that we had a lovely time Thank you!
18 December 2013
Rated 5.0 out of 5.0 by Sasmaster Lovely hotel
We had an amazing stay and a lovely Xmas party. The food would be what you would expect when catering for so many people. The bedrooms were very clean and comfortable and the breakfast was really nice. I would recommend this hotel and would stay here again.
18 December 2013