Rated 4.1 out of 5 by 105
Rated 5.0 out of 5.0 by tyorkibm Great Staff
I brought 5 people that work for me here. All of us were very impressed with the friendliness and outstanding customer focus of everyone we encountered. From the front desk, maids, and restaurant staff all were great.
01 December 2013
Rated 5.0 out of 5.0 by 1238745339 Wi fi
The only thing they need to do is improve their Wi Fi. Very very very slow and outdated
30 November 2013
Rated 5.0 out of 5.0 by gerryc75 Excellent staff
This hotel is in a very safe area. While the hotel seems a bit dated (mostly carpets) it is very clean and extremely quiet. The best part about the hotel though is the restaurant/bar. The staff there were amazing. The manager Lisa was very nice and accommodating (thank you for the Leafs/Capitals game on the TV). She also interacted very well with the kids in the restaurant. Troy was a great server and Marcus was a hoot. When Marcus found out we were from Toronto he was merciless with his Rob Ford cracks (no pun intended).
Some past comments about this hotel made it sound like it was very convenient to FedEx Field. You should know that it is 7 miles from the stadium and if you wanted to take public transit to the game it appears that it would take approx. 2 hrs. The drive took about 15 mins.
Overall, I would highly recommend this hotel. Again, mostly because of the staff.
29 November 2013
Rated 5.0 out of 5.0 by bbmag Excellent staff and excellent restaurant
This is my second year staying at this facility. Everything was to my expectations except the heat/air which could not seem to be regulated. Either too hot or cold. Actually this would have worked for me -- my guest had the problem. I ordered from Willy K's and had buffet breakfast the next morning. The waitress was one of the best I have ever had who went out of her way. I recommend this facility.
29 November 2013
Rated 5.0 out of 5.0 by jbsssssssssssssssssssss quality hotel
Everything was very good about the hotel. I had a very enjoyable stay. The only thing average was the buffet. Next time I would order a regular breakfast. The service was great, people very nice and friendly. Nice hotel!
06 November 2013
Rated 4.0 out of 5.0 by Bill38 Lighting
Need to increase wattage in at least the desk lamp and floor lamp. The bathroom is the only area with adequate lighting.
03 November 2013
Rated 5.0 out of 5.0 by HWBIMOC2013 Attentive and friendly front desk staff
The front desk team always remembers my name, is prepared with my check-in documents and has helped me with minor questions (places to eat, changing rooms, etc.) with a smile and with great efficiency. I continue to stay at the Holiday Inn Express because of Ruby, Blanca, and the rest of the front desk team!
03 November 2013
Rated 4.0 out of 5.0 by Funseekers Good place to sleep
Overall. Our stay was acceptable. The breakfast was average, considering they do have a restaurant on site who makes it. Not bad, by any means, but they could add a waffle iron like many of the Holiday Inn Express chains have. The wait staff was very pleasant and accommodating, especially to our children. We had clean towels and beds made every day when we returned from DC. The only complaint I have is the shuttle service. I know it's difficult to keep people on staff around just to shuttle people back and forth to the train station, but it's the number one reason we chose the hotel. In lue of renting a car, we decided to use the shuttle to get back and forth from the train station everyday. We found that we had to cut our adventures short everyday to make it back in time for the shuttle to come get us... And shuttle service cutting off at 7pm on Saturday and Sunday is ridiculous. Especially since the weekday service is until 9. We were even told one evening to make sure we were back by 9 and we were back by 7:30 and were told shuttle service ended a half hour previously and we had to take a taxi and the hotel reimbursed. Other than that debacle, the stay was pleasant. Oh, yeah, and the website says there is an indoor pool, and there wasn't.
31 October 2013