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Rated 4.2 out of 5 by 639 reviewers.
Rated 4.0 out of 5.0 by Good Service Upon coming back from the parks for the day I stopped at the bar for a couple of drinks and the bartender was very attentive and friendly. The location is good and there is 2 towers. If your staying in the 2nd tower it is very convenient to park in the back of the property. 24 January 2015
Rated 4.0 out of 5.0 by Good Location For Local Auction I attend the local auction every year in Kissimmee. The hotel is in the perfect location just minutes from the acution site. The staff are great at assisting in getting you whatever you need. I did not have a couple of the basic amenities in my room but upon request they were promptly bought to my room. I stay every year and look forward to coming again next year. 23 January 2015
Rated 3.0 out of 5.0 by good value but very old The hotel is very old and needs many upgrades such as new carpeting in the hallways. The rooms are updated and look like a luxury hotel. The bathroom toilet is made for someone who is 4 foot tall or a child. Toilets need to be upgraded for sure. The hotel is located about 7 miles or a short easy drive to all the attractions, with cheezy Disney-esque attractions right across the street. Food available within walking distance. The room has a refrigerator, desk and chair, nice TV. Plenty of room. My room had a balcony which I didn't use because it overlooked a retention pond. But I was able to see and hear the nightly fireworks from Disney. 23 January 2015
Rated 3.0 out of 5.0 by Reservation vs. Stay Called location to make the reservation directly because I needed to make sure the room would be enough to accommodate my needs. 2 queen size beds & a roll away is what I was assured I would have & my email confirmation even stated so. After check in I called the front desk to ask how long it would take until the roll away would be delivered to my room & I was told they don't have roll aways. I proceeded to inform the desk that my rsvp included a roll away & the girl who did my rsvp even assured me I would have one. I again was told they do not have any roll aways. I told them this was a problem as I was not going to have one of my children sleep on the floor & that I would be checking out, disputing the charge on my credit card & would be going to another hotel. The on duty manager then called the room for me to tell him the same thing. He then informs me a roll away has suddenly surfaced & will be getting brought up to my room shortly. I should not have had to go through all this when I'm there trying to enjoy my time off with my family. For a few dollars more, I will be staying at the competitor next time. They actually advertise suites for large families & they are right across the street. 22 January 2015
Rated 4.0 out of 5.0 by Quick Stay Traveled for several hours before stopping at this location. The desk clerks were very nice and always helpful. The poolside bar was very relaxing and the bartender was really frriendly and made great drinks. 21 January 2015
Rated 1.0 out of 5.0 by Disappointed The bed I had was completely worn out. There was no firmness and you would roll to middle. I requested a room switch but the bed was the same. The coffee maker also didn't work. I have stayed at other holiday inn express and had a good experience. I would not recommend this hotel, unless the mattress are replaced 21 January 2015
Rated 4.0 out of 5.0 by Solid good place to stay Location is great.. Older building but updated nicely. Beds were comfortable, room was clean. Bathroom was quite small, but overall okay. Staff was helpful and friendly. Breakfast left a little to be desired.., biscuits and gravy wasn't palatable for us but the other options were good. Pool and small game room were hits with the kids. Over all would stay again. 20 January 2015
Rated 4.0 out of 5.0 by Helpful Front Desk I arrived at the hotel and found my reservation to be canceled. I inquired as to why and was told that it as due to my credit card declining for advance payment. Upon speaking to the fron desk I was able to still get checked in and change my credit card. 20 January 2015
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