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Rated 4.5 out of 5 by 573 reviewers.
Rated 5.0 out of 5.0 by SO going back! Great location, EXCELLENT customer service and great price! I rated "Room And Comfort" a 4/5 simply because the hotel is a bit dated. I did not rate "Food & Beverage" because we did not eat at the hotel. My family and I live in Tampa so we will be back! 23 July 2014
Rated 5.0 out of 5.0 by 2 Locations Hotel was great, however when making a reservation there is 2 locations in Lake Buena Vista. I booked the hotel that is closer to I-4 however the receptionist booked me in the hotel closer to Disney Property, which was a little more expensive. Reservations would not let me switch hotels or cancel even though they are the same company and I asked for a different location. 22 July 2014
Rated 5.0 out of 5.0 by Excellent hotel alternative to Disney World's parks This is an excellent location to stay for a visit to Disney Worlds parks. The hotel is clean, the rooms are excellent, the pool is beautiful, the breakfast buffet is superb and above all, the staff is friendly and helpfull. For the monies paid, the value of the stay was great. 22 July 2014
Rated 5.0 out of 5.0 by Great Staff and Services Stayed there for three days whilst visiting Orlando attractions. From the valet to every other employee I encountered they were focused on the guests. The hotel had all normal HI items plus those of Disney flavor. A frequent and complimentary shuttle will get you to any of the Disney parks. There is a shopping centre a km up the road you wish to get something not available at the hotel. 19 July 2014
Rated 5.0 out of 5.0 by Great Quality near Downtown Disney. A very good hotel that was clean and comfortable. Great breakfast buffet and the staff was very good. Great value for the price and a quick walk to Downtown Disney. 19 July 2014
Rated 5.0 out of 5.0 by Kathy Had a reservation and 2 weeks prior to arrival called to add a day. The lady said it would be the same nightly rate I was paying for weekdays on my original reservation. Got home and realized I was charged $44 more than I should have been for that night. Called and talked to a supervisor, female, and she said, "I know you wouldn't lie about this". She is so right that I would not lie about it. I stay at this hotel about 4 times a year and was so shocked at her remark. When calling the main headquarters they called the hotel and they would not issue a refund on my credit card so the lady at the main headquarters sent me a refund. By the way--it was not Christine who I spoke with at the hotel. Christine is ALWAYS so polite and helpful. Just a reminder--check everything before you leave the hotel although I am not sure this would have made a difference. 18 July 2014
Rated 5.0 out of 5.0 by Made to feel at home I have stayed at many Holiday Inn and Holiday Inn Express hotels, but at this one the staff, all the staff I came into contact with, made me feel welcomed, important to them, concerned about my stay and any needs I might have. Their attentiveness was not "put on" but genuine. The staff created an aire of friendliness and happiness that lasted the entire week I was there. The staff seemed proud to be working there. 17 July 2014
Rated 5.0 out of 5.0 by Great Hotel Overall trip to Disney World was made great by Hotel and Staff. My grandson was treated like a king. 17 July 2014
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