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Rated 4.5 out of 5 by 666 reviewers.
Rated 5.0 out of 5.0 by Great Hotel First off, my family and I were at the hotel only one night and did not have any of the hotel's food, they do not offer night time room service so we ordered Pizza Hut... but the hotel breakfast looked delicious when we walked by heading to O'Hana. The rooms were spacious, immaculately clean, and the beds were comfortable. We plan to stay here again in 2015. The valet was extremely helpful and kept our luggage all day the day we arrived and the day we left inside the hotel to keep it from getting too hot in the car. The guest services people during the day were extremely helpful and friendly. The only negative about the night shift (after 9 pm) is that they need to add at least one additional staff member to help with guest issues and late check in. It is a large hotel and there is only so much one person can do. I received 300 extra points for my stay... no goodie bag.. no early check in... no late check out... no free breakfast or drink voucher either.... and no apology or discount from the night shift guy who would not even let my husband call my cell phone from the desk when we were separated at Epcot after I had already called the hotel and informed them that I was searching for my husband and was still at the park with 4 of our kids. I told the people in the morning what happened with the night shift staff and they basically said "oh my". I have learned my lesson about the happiest friendliest place on Earth... it isn't always staffed or visited by the nicest or most helpful people on Earth. My advice is.. this is a very nice hotel and we will stay here again... BUT.. do not rely on any of the Disney guest services or night hotel staff to help you if you lose an adult make sure you have your own plan if you are separated. 20 October 2014
Rated 5.0 out of 5.0 by Great Service Staff was very friendly from the Valet to the check in and check out. Any time I was in the Lobby, the staff always made a point to say hello. Not many hotels do that anymore. 19 October 2014
Rated 5.0 out of 5.0 Great Stay Exceeded our expectations! We have a great time. Will definitely stay here again. 19 October 2014
Rated 5.0 out of 5.0 by Great service Loved your hotel very clean and u were all there to open the door for us, our room had a great view of downtown Disney, thank you again we had a wonderful stay there last weekend! 17 October 2014
Rated 5.0 out of 5.0 by Friendly service Another amazing 7 day stay at Holiday Inn Lake Buena Vista. Excellent pool and bar area with a variety of menu items. Staff went to great lengths to ensure we had the best vacation. Only complaint, was the noise level from I-4; better insulated glass and or curtains are required. Would stay at this hotel again as loved the location so close to Downtown Disney. 17 October 2014
Rated 5.0 out of 5.0 by Great service Room was immaculate, scenery was great. Close to Downtown Disney (walking distance). Friendly staff, Great ambiance. 16 October 2014
Rated 4.0 out of 5.0 by Nice getaway We used this hotel for a quick overnight staycation and found everything to be very clean and comfortable. We had a room with a balcony and were able to watch the Magic Kingdom and Hollywood Studio fireworks from there. The only downside was the prices at their grab and go shop. It cost me almost $6 for a bottle of green ice tea and a small bottle of Coke Cola, although the breakfast buffet was very good and the $18 per person included all drinks. We will know to stop at Publix before we stay there again and stock the in room refrigerator. 16 October 2014
Rated 5.0 out of 5.0 by Great location Great hotel. Great location. Friendly staff (especially Said in the restaurant). Pay for the breakfast rate and get 2 fantastic adult breakfast buffets a day (plus kids eat free). Definitely worth the small price you pay upfront in your hotel rate. Clean rooms, modern, nice pool, AC. Free buses to the Disney parks every 30 minutes. Within a 10-15 minute walk of Downtown Disney. 14 October 2014
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