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Rated 4.5 out of 5 by 705 reviewers.
Rated 5.0 out of 5.0 by One of the best vacations I've ever had!!! The service and the accommodations were terrific. Proximity and access to Disney parks were excellent. We were especially pleased with how helpful and likeable the staff were, especially bellhops Alex and Paul who were friendly, funny and extremely helpful. Excellent staff who always greeted us with a smile and exceptional willingness to assist. We were also especially pleased with two front desk staff, Darrel and Claudine. Again extremely friendly and customer service oriented. Overall it was a great visit and we would recommend staying there to anyone. Thanks for showing us a great time!!! 15 November 2014
Rated 5.0 out of 5.0 by Fine Room and Great Service Excellent hotel with fine rooms and great service. Only negatives were long walk from lobby to elevator (because we were in the back building) and very heavy traffic in the area (probably because of the construction in downtown Disney). 14 November 2014
Rated 5.0 out of 5.0 by Great property. Nice amenities. My only main complaint is that the wi-fi internet was very slow. 14 November 2014
Rated 3.0 out of 5.0 by Comfortable bed and ok service It was disappointing to find a dirty sock on the floor of our room upon our arrival. Then an emergency alarm went off early one morning. That was ok...emergencies happen. However, after the "real" emergency, the alarm kept glitching and continued going off for approximately the next hour. This kept us awake during the early morning hours. Lastly, on our last evening in the hotel, there was a loud vibration that kept going off every 15 minutes throughout the entire night. When I confronted the front desk with regards to all of the above, I was hoping for something--maybe an apology or even bonus points for the inconveniences. Instead, I was handed my bill and was told to have a good day. 13 November 2014
Rated 5.0 out of 5.0 by Comfortable Hotel and Great Service Staff very friendly and helpful. Handicapped Accessible Room had large bathroom and was very easy to get around in. Beds comfortable. Very good value for the price. Will stay there again. 13 November 2014
Rated 3.0 out of 5.0 by Nice Stay - Terrible Food Overall stay was nice. Food was horrible. 3 out of 3 meals ordered were terrible. Hamburger ordered medium - served very well done on a stale roll. Ordered Humus - included blond hair. Ordered Italian wedding soup. The soup served had no broth. The pasta in soup was so over cooked it soaked up all broth. 12 November 2014
Rated 4.0 out of 5.0 Good value Staff were great, room was comfortable although a little dated. Restaurant was totally uinviting. Ours was a short stay so didn't use the pool or other facilities. 11 November 2014
Rated 5.0 out of 5.0 by Great Service The service was great it was natural. I will recognized the extra mile in service of the bellman/ valet parking guy from Puerto Rico, Wilmer. 10 November 2014
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