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Rated 4.5 out of 5 by 751 reviewers.
Rated 1.0 out of 5.0 by Old uncomfortable noise hotel that needs renovation Old bit up hotel that needs renovation. Poor parking facilities. 13 December 2014
Rated 5.0 out of 5.0 Excellent Hotel! Awesome hotel for our 7 days Disney vacation. Superb location, clean rooms, comfortable bed, friendly staff, excellent value (our package includes free breakfast and kids under 12 eat free!) and good food on site. The beds are so comfortable that it was hard to get out of it. We loved the convenience of having the restaurant on site, there is no need to drive to another building to eat breakfast like in other Disney properties. We have stayed on a Disney property couple of years ago and dining is chaos, way too crowded. We did not get to enjoy the pool due to the cooler weather. I liked the fitness center. I would like to mention the friendly service from the valet, front desk and to the staff on the restaurant. Amelia, Jose, and Said who waited on us provided good service. We highly recommend this hotel and it will be our hotel choice whenever we return to Florida. 13 December 2014
Rated 5.0 out of 5.0 by Clean and Cozy We have stayed here twice now. We stayed during Thanksgiving last year and again this year. My husband loves the breakfast buffet. He can't get enough of the made to order egg omelets. The hotel is reasonably priced and within walking distance to Downtown Disney. We took the transport bus twice - once to Magic Kingdom and once to Epcot. The pool is heated so my husband was able to swim at night. Great hotel! 13 December 2014
Rated 5.0 out of 5.0 by Great Hotel Nice, clean and really comfortable hotel. The shuttle to the Disney parks is very slow in coming, and the pick-up areas at the parks are entirely too far away and not at all well-marked. The personnel at this hotel are super friendly and professional. We had a really nice time here. 12 December 2014
Rated 4.0 out of 5.0 by Location Good location at a reasonable price. I would avoid any check in early as the hotel is very busy. 12 December 2014
Rated 5.0 out of 5.0 by Great Disney Hotel My family made a quick visit down to Disney this past week and couldn't have been happier with our stay. From the moment we were met by the valet and the front desk when we first got there until the time left three days later. The hotel is only a few minutes from downtown Disney and has bus service to all the parks. The hotel room was extremely clean as well as the rest of the property. If want a quite, clean and great Disney location hotel, I would highly recommend the Holiday Inn at Lake Buena Vista. 12 December 2014
Rated 5.0 out of 5.0 by great staff service thanks to the staff very helpfull and always nice to be around 11 December 2014
Rated 3.0 out of 5.0 by Not impressed this time After staying at this location twice in the past two years, we couldn't wait to return. However, we were sadly disappointed this time. To start, I was able to check-in ahead of time (Platinum Elite) and requested a Noon check-in. I never received a text letting me know my room was ready. I brought this to the attention of the gentlemen checking us in and they replied,"Well it's a new system, they must be working out the kinks". I was "upgraded" to a pool view room on the third floor. Not sure how this is considered an upgrade as the majority of rooms face the pool. Our last morning there we awoke to sounds of doors slamming (8a.m.)-it was housekeeping- so much for the"shhh" sign on our door. No hot water for a shower. When front desk was contacted about the door slamming and no hot water they said they were aware of the problem and insincerely solo gushed for the inconvenience. Really disappointed this visit. Don't know if we will stay here again. A real shame because we had been impressed on previous visits. 10 December 2014
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