Rated 3.9 out of 5 by 325
Rated 1.0 out of 5.0 by Planner6 Cannot Manage Events
I had an event with over 400 people in August at the Holiday Inn Miami Beach Oceanfront and I left very unsatisfied. The hotel event manager was not hospitable at all and does not have good communication skills. This hotel does not understand the important of customer service. Many times after many of my request, I would often hear “can’t” and “don’t” instead of just “let me see if we can make it work.”
This hotel had two events running on a Saturday and didn’t have the right number of staff members to accommodate the needs for both. Our simple requests, such as water stationed being filled, directional signage being changed on time for our sessions, were not met. I can only imagine an event with bigger and more requests. At the end, the hotel manager simply apologized and told me I cannot receive any type of restitution or compensation for my negative experience.
This hotel does not care about providing great customer service or a positive experience for its clients but instead seeks to take your money. I would not recommend this hotel to anyone, especially not for events!
12 September 2014
Rated 4.0 out of 5.0 by Diegohe Beach near
Beach is very close to the hotel, very short walking distance...Room is just to sleep.
11 September 2014
Rated 4.0 out of 5.0 by Campodi Camas mas anchas
Es importante que se tomen en cuenta el ancho de las camas cuando se alquilan este tipo de habitaciones para 4 personas
08 September 2014
Rated 3.0 out of 5.0 by HAAT beach front hotel
overlooking the atlantic and nice location to those who wish to relax.
the problem is furniture and style of rooms is a bet out dated and needs improvements and the bath rooms are not user friendly
08 September 2014
Rated 2.0 out of 5.0 by KizKing In need of Refurbishment
Tired appearance of the hotel
Bathrooms require renovation
No Mini Bar
Guest room Windows screwed shut ???
Less than average bar facility
Adequate breakfast but uninspiring restaurant
28 August 2014
Rated 2.0 out of 5.0 by diverjoe lucky it is on the beach
i have stayed at holiday inn expresses and full service hotels a number of times and this one just didn't have what it takes. a bit outdated which made it feel 'old'. but once again it was on the beach which is its saving grace.
27 August 2014
Rated 5.0 out of 5.0 by mb101 Excellent for precruise night
Location good, rooms good (although no balconies and windows not to be opened), breakfast great. Would stay there again.
25 August 2014
Rated 5.0 out of 5.0 by Mike E. Good location, good price
Overall good location and staff is very attentive to your needs. Pretty good price and right on the beach! If you can get an oceanview room for a good price, book it! Very nice views. We will stay there again.
23 August 2014