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Rated 3.9 out of 5 by 332 reviewers.
Rated 2.0 out of 5.0 by Old Hotel, No Fun Good breakfast buffet, leaking rooms, windows don't open, poor house keeping, terrible valet ( used my car as shuttle for other guests who did not pay for valet) Old facilities, really terrible compared to other IHG Hotels I have stayed in such as the Crowne Plaza excel, London. 07 October 2014
Rated 4.0 out of 5.0 by REALLY ENJOYED OUR VISIT The staff was amazing. I would go to this hotel just for the staff! The beach was fantastic and the dinner was just as good. A little over priced but the server and the food made up for it! 06 October 2014
Rated 5.0 out of 5.0 by Beautiful ocean view We stayed at this motel for one night before boarding a cruise ship but I would have been satisfied staying for the entire week. We were given a beautiful room with a great view of the ocean- staff were so helpful and were always available to give us information as needed- The valet service was incredible as well as the bartender- We would recommend this motel for anybody needing a place to stay while visiting Miami 05 October 2014
Rated 5.0 out of 5.0 by great location, nice staff I've stayed here many times. It has a great location right on the beach. The pool is large and the pool area is very nice. Always treated well by the staff 02 October 2014
Rated 4.0 out of 5.0 by muy buena calidad de atención Muy buena calidad de atención, de todo el personal. Los servicios y las instalaciones en buenas condiciones. hemos pasado una muy grata estadía. 29 September 2014
Rated 5.0 out of 5.0 by GREAT pLACE TO STAY WE WILL BE BACK AND WE WILL BRING OUR FRIENDS..... 21 September 2014
Rated 5.0 out of 5.0 by EXCELENTE SERVICIO AL CLIENTE EL personal del hotel muy amable y servicial, desde el concierge, valet parking y personal de restaurante, especialmente Kiara, todos muy amables. Lo que recomiendo para mejorar es variar el menu de desayuno ya que todos los días servían lo mismo... pero por lo demás volveremos a hospedarnos allí ya que tiene excelente ubicación y servicio. 18 September 2014
Rated 1.0 out of 5.0 by Cannot Manage Events I had an event with over 400 people in August at the Holiday Inn Miami Beach Oceanfront and I left very unsatisfied. The hotel event manager was not hospitable at all and does not have good communication skills. This hotel does not understand the important of customer service. Many times after many of my request, I would often hear “can’t” and “don’t” instead of just “let me see if we can make it work.” This hotel had two events running on a Saturday and didn’t have the right number of staff members to accommodate the needs for both. Our simple requests, such as water stationed being filled, directional signage being changed on time for our sessions, were not met. I can only imagine an event with bigger and more requests. At the end, the hotel manager simply apologized and told me I cannot receive any type of restitution or compensation for my negative experience. This hotel does not care about providing great customer service or a positive experience for its clients but instead seeks to take your money. I would not recommend this hotel to anyone, especially not for events! 12 September 2014
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