Rated 4.3 out of 5 by 170
Rated 1.0 out of 5.0 by sk11eeee oh what a night
following an incident in the hotel we were left poorly informed and frustrated and had a sleepless night. Abysmal customer consideration and care. Compensation was derisory and has left a very bitter taste.
We prepaid breakfast which ended up as a voucher for $20 between 2 of course you don't get much for that and we had to pay extra plus tip. We mentioned to the waitress politely that coffee was lukewarm and could she replace which she did begrudgingly but after that she glared at us and was rude.
Don't expect to get into your room before the allocated time of 3pm.
Room and location excellent, surprisingly we would stay there again as it could never be as bad twice as all previous IHG stays have been excellent
18 September 2014
Rated 5.0 out of 5.0 by maria 536 guest
Great place in busy area. feels like a boutique hotel.
17 September 2014
Rated 4.0 out of 5.0 by nturk07 Holiday Inn - Wall Street
Front desk staff were wonderful. Great location close to the 9/11 Memorial and subway station. Small rooms, but I don't go to spend all my time in the room, so that wasn't a problem. Clean sheets, comfortable bed and clean bathroom.
16 September 2014
Rated 4.0 out of 5.0 by JoTheMomma Lots of distractions but overall good experience
I was awoken at 1:30 AM from a credit card scammer. It's not the hotels fault, but it sure would be nice if they could figure out how to thwart those calls that go through their switchboard. Nice stay otherwise.
15 September 2014
Rated 3.0 out of 5.0 by kentucky tourist overall opinion
Mattress lumpy. Many of front desk staff hard to understand (thick accents). Confusion over check in and check out (i booked through IHG rewards club). breakfast not worth cost. Room small, but it is NY City so that was expected.
15 September 2014
Rated 5.0 out of 5.0 by weekendtraveler2 Convenient location and good service
Quick check-in and check-out; restaurant available on site; friendly and helpful staff; price was reasonable; comortable clean rooms if you want somewhere just to rest. No great view, but I wasn't there for the view. Room and bathroom was small, but I was there for a safe resting place not for luxury. Was everything I expected. Recommend this place if you are just in the city to do things around the financial district and need a comfortable, clean place to stay.
10 September 2014
Rated 5.0 out of 5.0 by maggy18 stay at holiday inn
overall a very good hotel. location was excellent for the reason of my trip. would love value to be a bit better. if there was a small refrigerator in the room it would have been all that better. Staff were extremely friendly and helpful. Depending on value (cost) i would stay here again
06 September 2014
Rated 3.0 out of 5.0 by Joshtel Great service
Stayed last weekend at the holiday inn wall street hotel. The staffs were great, friendly and courtesy, offering help for our concierge booking. The room was small and not so clean, wall and carpet looks old. AIr con is old but it does do its job of cooling down the room. Bathroom is fine.
04 September 2014