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Rated 4.3 out of 5 by 172 reviewers.
Rated 3.0 out of 5.0 by Decent place to sleep All we needed was a place to sleep in New York City. The rate was much better than most other hotels. The hotel was clean and did the job. Very close to Wall Street, World Trade Center, and Brooklyn Bridge. Subway is only two blocks away and makes travel to anywhere in the city very convenient. Checking in and checking out was slow due to the small lobby and understaffed desk. Took a long time to get our bags from the holding area at the end of our trip. 25 September 2014
Rated 2.0 out of 5.0 by Holiday Inn Experience This Hotel is nowhere close to the standards of a Holiday Inn. There are serious deficiencies in the quality of service and attitude of the staff though one or two exceptions were observed. The staff needs to be trained properly for a high quality service delivery. 21 September 2014
Rated 1.0 out of 5.0 by oh what a night following an incident in the hotel we were left poorly informed and frustrated and had a sleepless night. Abysmal customer consideration and care. Compensation was derisory and has left a very bitter taste. We prepaid breakfast which ended up as a voucher for $20 between 2 of course you don't get much for that and we had to pay extra plus tip. We mentioned to the waitress politely that coffee was lukewarm and could she replace which she did begrudgingly but after that she glared at us and was rude. Don't expect to get into your room before the allocated time of 3pm. Room and location excellent, surprisingly we would stay there again as it could never be as bad twice as all previous IHG stays have been excellent 18 September 2014
Rated 5.0 out of 5.0 by guest Great place in busy area. feels like a boutique hotel. 17 September 2014
Rated 4.0 out of 5.0 by Holiday Inn - Wall Street Front desk staff were wonderful. Great location close to the 9/11 Memorial and subway station. Small rooms, but I don't go to spend all my time in the room, so that wasn't a problem. Clean sheets, comfortable bed and clean bathroom. 16 September 2014
Rated 4.0 out of 5.0 by Lots of distractions but overall good experience I was awoken at 1:30 AM from a credit card scammer. It's not the hotels fault, but it sure would be nice if they could figure out how to thwart those calls that go through their switchboard. Nice stay otherwise. 15 September 2014
Rated 3.0 out of 5.0 by overall opinion Mattress lumpy. Many of front desk staff hard to understand (thick accents). Confusion over check in and check out (i booked through IHG rewards club). breakfast not worth cost. Room small, but it is NY City so that was expected. 15 September 2014
Rated 5.0 out of 5.0 by Convenient location and good service Quick check-in and check-out; restaurant available on site; friendly and helpful staff; price was reasonable; comortable clean rooms if you want somewhere just to rest. No great view, but I wasn't there for the view. Room and bathroom was small, but I was there for a safe resting place not for luxury. Was everything I expected. Recommend this place if you are just in the city to do things around the financial district and need a comfortable, clean place to stay. 10 September 2014
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