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Rated 4.0 out of 5 by 393 reviewers.
Rated 5.0 out of 5.0 by Comfortable Suite The suite I reserved had ample space, and with a fully equipped kitchenette. It is a very comfortable suite for a family. The beds and bathroom was also very comfortable and clean. If I plan to stay in the area, in the future, I would definitely reserve here again. For anyone who cannot live without Internet, Wi-Fi is FREE. :-) 27 October 2014
Rated 3.0 out of 5.0 by Previous stays have been better When I tried to check in at 2.30pm I was greeted with your room is not ready, check in is at 4pm and there are no room upgrades because we are sold out. How about an upgrade tomorrow? No we are sold out for the next 2 weeks. When I did check in at 4pm I was stuck in a line of everyone else as they don't have a priority check in line for those with Gold/Platinum status. The reception staff were totally non accomodating and I got put in a ground floor room which was dark with no view. Having been told they were sold out for the next 2 weeks I checked the IHG website and found they weren't. However, they would still not upgrade me, so I made a new reservation for $10 more per night for a better room and checked out after the first night and then checked in again. I wouldn't mind if there was some consistency, but I was talking to a person in the connecting TGI's and they had checked in at 11am that morning AND been given an upgrade. When I tried to re check in again at 12pm I got the standard 'your room isn't ready and check in is 4pm'. At 2.30 I demanded to see a manager having been given the same answer. Miraculously my room suddenly was ready, but the manager still gave me the housekeeping, and we are sold out story. They will probably reply to this review saying they are sorry and were particularly busy. Yes they were, as they had the worthwhile Dreamflight Charity arriving and staying for 10 days on the Sunday evening, but this was the Saturday. We have stayed here twice for family vacations and had room upgrades and an excellent time, but this time on business was dissappointing. Having Platinum status doesn't seem to mean anything, especially at this hotel. I finished my trip in New York with a room upgrade and free breakfast, followed by a weekend in Amsterdam with an early check in at 10.30am and a room upgrade. I recommend this hotel for its access to Universal, but the front of house staff and IHG recognition were its let down. 27 October 2014
Rated 3.0 out of 5.0 by Comfortable Bed. Good front desk service. Tired Hotel. Poor cleaning staff Paid for a King Room. Arrived at 1230 am due to a late flight. Room was not even cleaned. Dirty laundry. Garbage in the room. Bed not made. Given a King Suite for compensation! Great Bed! Roomy! But the wheelchair accessible shower floods every time! Did not get room service the next day. Security had to give us fresh towels as we had to use all the towels for the flooded shower floor. The hotel restaurant was TGIF. They did not allow takeout for breakfast. No room service. Great price but would not stay in this particular hotel again. Stayed at a Holiday Inn in Fort Lauderdale 5 days later - now that was a good hotel and we would stay there again. 26 October 2014
Rated 5.0 out of 5.0 by excellent place Every staff member was very nice! Room was clean and neat. Nice having a separate room from the bedroom. Beds and pillows were comfortable. Easy walk to and from Universal. 26 October 2014
Rated 2.0 out of 5.0 by Great location, terrible staff. We visited the hotel for Halloween horror nights, added a day at last minute over the phone. Agent was friendly over the phone but didn't have any info on shuttle for Universal. When we arrived everything was taken care of. On the second day was when things got interesting. We asked the maid for towels (it was 5 of is and only 4 towels were provided) and she took our used ones and never brought back any. Called downstairs for towels and explained what happened and a gentleman came up and have us 4 (I didn't count them). A few moments later a lady with a walkie knocks on the door and says why we asked for towels. I explained the situation and she counted the towels and asked to use the phone. She called downstairs and was ranting about towels for another room. A few moments later someone else knocked on the door and gave us 2 more towels. We left for universal and came back around 3 am. No one was in the lobby for us to inquire about late check out. We could hear someone in the back room talking but they never came outside. We called the front desk number from the lobby and still they would not come outside. I called the managers cell phone from the lobby (had a business card there with the number) and left a message explaining about the late check out. In the morning no one knew about the late check out. The maid knocked on the door and woke us up at 10. We explained we want late check out and finally she said no problem. When we went to go check out the lady at the counter said we hadn't paid for the room yet and wanted to charge us again. We explained we had paid for the room cause the money was already removed from the bank account and not to double charge us. She had to call the manager who agreed with us and gave us our deposit back and a receipt. Proper customer service, communication, and knowledgeable staff is lacking in this hotel. The location, the attached tgifridays and the room size is the only pro about this hotel. 26 October 2014
Rated 4.0 out of 5.0 by Comfortable, clean and convenient. Other than my room being ready over 2 hrs after check-in time, my overall stay was very nice and relaxing. 23 October 2014
Rated 4.0 out of 5.0 by A great stay This is an excellent hotel for people who are planning a few days at Universal. It's an easy 15 minute walk to CityWalk or an inexpensive $7 cab ride. The hotel is updated. The room was very clean. The hotel staff was pleasant. If you like to be incredibly warm when you sleep, ask the desk for two extra blankets, because the blankets are thin. The one thing I wish I knew was the desk that looked to be a place we could potentially buy park tickets was a sales staff trying to sell timeshares. It's a bit misleading, especially because the registration staff sends guests there for "help." 23 October 2014
Rated 2.0 out of 5.0 by Good staff But bad food i wait check in line about 40mins, its cant image at a hotel 22 October 2014
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