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Rated 4.0 out of 5 by 325 reviewers.
Rated 5.0 out of 5.0 by Great Experience The hotel is close to all the attractions and provides a free shuttle services to some attractions. The staff are friendly and helpful and there are numerous amenities at the hotel which made my stay more comfortable. Would stay here again ! 04 September 2014
Rated 5.0 out of 5.0 by Excellent location for Universal We had a wonderful stay and it was a perfect location to Universal studios. Randy checked us in when we arrived and he was a great welcome to our much needed vacation. He was kind and very helpful. Our room was clean and the bed was so comfortable. We recommend this hotel to anyone. 02 September 2014
Rated 4.0 out of 5.0 by tgi fridays Just returned from Universal, Holiday Inn, great staff good location free bus to universal and sea world the only downfall was TGI Fridays the breakfast was a total let down to hotel standards, if you went down at 9.00 no food or plates rude staff asking for tips all time, we ended up taking our own cereal down to eat because of lack of choice, bran flakes or cheerios, if you went early the toaster did not work so had to take bread up to room to toast The only let down with hotel was lack of safety deposit boxes, most holiday inns have them as standard, I did ask but was told to come back in a couple of days or so. 02 September 2014
Rated 5.0 out of 5.0 by Awesome location, great room and service This property was an awesome place to be when going to Universal Studios. Just a short walk to the park, if you didn't want to use their shuttle service. The employees were all very friendly, especially Valerie at the front desk that checked us in. She accomodated us and got us checked in early which we desperately needed. The only disappointment was the breakfast served at TGI Fridays. We got there around 9, and some food was not out yet. We waited a good bit but finally just had to pick other food to eat. It was 10.00 and they still charged us and said " well, maybe it will be better next time"....which there wasn't a next time. This was the only negative encounter our entire stay. Had an awesome pool as well. 01 September 2014
Rated 5.0 out of 5.0 by Habitacion muy comoda y servicio excelente Fue muy agradable nuestra estadia, seria genial que tengas mas personal de habla hispana, pero todo el resto fue excelente. 31 August 2014
Rated 5.0 out of 5.0 by Great experience This is a very attractive, updated hotel. The staff could not have been more helpful and accomodating. Our suite was spacious and would be ideal for a family group on an extended stay. We enjoyed the adjoining restaurant (Fridays) as well. 30 August 2014
Rated 1.0 out of 5.0 by big hotel but room service and management of low class will not recommend anybody to stay here, it completely ruined our vacation 29 August 2014
Rated 5.0 out of 5.0 by Great bed and excellente people from front desk The my family experience at the hotel was amazing, the localization it is wonderful, the hotel is very safe and beautiful but the best was the attention by the all peolple from the Front Desk, they was great! 28 August 2014
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