Rated 4.0 out of 5 by 422
Rated 3.0 out of 5.0 by AK_686 Friendly Staff but Hotel needs work
Check in/out was fast and service was great. Rooms were humid since the swimming pool is in the middle of the building exposed to the balcony of all the rooms. Carpet was run down. Bed and pillows were nice. Walls are thin so you will be included in other peoples conversations or other recreational activities.
May 20, 2016
Rated 5.0 out of 5.0 by greyrn48 home away from home
excellent staff down to the server for room service and the housekeepers. front desk helpful, friendly. know the area well.
room service prompt, accurate.
would not hesitate to stay here again
May 17, 2016
Rated 2.0 out of 5.0 by Buzz92 Nice staff but the building needs some work.
All the people working at this location were nice and helpful, and my room was really clean, but this building is due for a complete overhaul. Those 1970's-era sealed windows would be a good start. It's impossible to have fresh air in the room, and that moldy filter in the window air unit isn't helping, either. Every surface and fixture is old and tired and needs replacing, starting with the decades-old wallpaper in the bathroom, and all the furniture besides the bed. The bed had a good mattress and pillows and bedding, and if the air conditioning were improved I could have had a really good night's sleep. And for heaven's sake, get a liquor license already, so that the bartender on staff can offer more than soda and juice. You're losing money, especially with wedding season upon us. Plus, us business travelers would like to have some of the wonderful local wine without having to schlep all over Auburn. The new owners of this place have to get to work and bring this place up to snuff.
May 16, 2016
Rated 5.0 out of 5.0 by Shackifuge Great staff, good solid hotel
This hotel was relatively close to my customer in the Port Byron area. Good choice of restaurants in the area for someone who isn't local. Hotel rooms were clean and comfy.
May 16, 2016
Rated 3.0 out of 5.0 by lwyatt Needs updating
The personal was friendly but the hotel was old and needs alot of updates. There was no place to eat in the hotel but the value of the hotel was poor. Most Holiday Inns are very well kept and this isn't one of them.
May 16, 2016
Rated 4.0 out of 5.0 by gypsymom4 Good service with some sewer problems
Room was well outfitted and comfortable but smelled from sewer. Reported it to the manager and it was taken care of. However a few hours later the smell was back. I was staying at the hotel with friends and could not invite them to my room because of the smell. In room coffee was excellent and the bed was comfortable.
May 15, 2016
Rated 5.0 out of 5.0 by TK0424 Auburn 4/24
Staff is always so welcoming and accommodating, front desk, housekeeping, maintenance, restaurant,
May 10, 2016
Rated 5.0 out of 5.0 by redlark47 sleeping compatability
Because of an auto injury, I had to sleep in the upright chairs instead of the beds. They were comfortable and secure when placed beside the bed. For some reason all hotels seem to have purchased mattresses and box springs that are too high for short people and elderly people to "climb" into without discomfort and/or injury. We have resorted to taking a step stool with us when traveling to be used when getting in and out of bed.
May 3, 2016