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Rated 4.3 out of 5 by 642 reviewers.
Rated 4.0 out of 5.0 Friendly Staff Service Customer satisfaction seemed to be very important at this resort. Staff was very friendly and helpful. I was impressed at the choice of foods available from the different restaurants on this property. Besides gaining ten pounds, I had a great time at this resort. The main pool closing down at 6pm every night was a bummer. I think the pool should stay open during the 8pm nightly shows, but I'm sure they have their reasons. Also, bring ear plugs in case you decide to go to bed before midnight. The music is quite loud. The nightly shows were entertaining. In my opinion, the resort is a good value for the money. July 29, 2015
Rated 3.0 out of 5.0 by Great service, disappointing food The service and staff were Great, but the food was disappointing. Staff - The only thing the staff forgot was to provide us with some type of welcome amenity such as points (not sure if Holiday Inn Resort does that, but we are typically offered 500/600 additional points when checking in). Food - The food lacked variety, and was just not appetizing. It was on par with that of a subpar cruise ship. The breakfast was very underwhelming. The bread was stale, the food was not kept at a decent holding temp (food was cold and dry), and the two restaurants we went to were not much better. July 29, 2015
Rated 3.0 out of 5.0 service all and all it was ok, was able to relax and enjoy the beach/pool housekeeping was never consistent and came at all hours of the day/night we requested anytime between 9am and 3pm but never happened bathrooms are very small and not updated pool closes at 6pm July 29, 2015
Rated 5.0 out of 5.0 by Wonderful Vacation We just returned from our vacation yesterday and miss Jamaica already. The hotel was beautiful and the staff was awesome. We took our 3 teenagers and they enjoyed the included activities--sail boating, snorkeling, kayaking, bingo, karaoke & more. As parents, we noticed tons of security, especially at night, so we felt our teenagers were safe. They also met tons of new friends. The food was delicious and the drinks refreshing. I would definitely recommend this resort. July 28, 2015
Rated 5.0 out of 5.0 by Great Service My family ranging from grandparents to small child thoroughly enjoyed staying at the resort. Great customer service, variety of food choices, festive atmosphere of resort, great music and entertainment contributed to an unforgettable stay. July 27, 2015
Rated 5.0 out of 5.0 by Outstanding Service Great food and beverage served from a spectacular staff. The staff really went above and beyond to satisfy guests. Recognition of IHG membership and status was fantastic in this perfect location. Nightly entertainment at showtime was very unique and exciting. July 27, 2015
Rated 2.0 out of 5.0 by Poor Quality Food Very disappointed in the selection and quality of food even in the reservations restaurant. The menu needs to be revamped totally it was probably the worst food we have ever had. July 27, 2015
Rated 5.0 out of 5.0 by Vacation Excellent trip, no complaints about anything except the pullout couch being dirty and worn. Outstanding resort overall. Loved every bit of our stay July 26, 2015
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