Rated 4.5 out of 5 by 29
Rated 1.0 out of 5.0 by Richard1066 Nicely located property , poorly managed
I regret not reading reviews before booking a five nights stay as we experienced several of the shortcomings mentionned by many guests .
Platinum Ambassador status not recognized and no upgrade provided ( obviously recurrent practice)
Internet doesn t work or at a very slow speed in spite of many complaints
Room cleanliness is mediocre and on one day having left at noon and coming back at 20 00 we found that bed had been made but : breakfast trolley was still in the room , and bathroom had not been done.
Apart from a couple of staff members (one front office lady and concierge) very low service minded attitude from the staff.
Finally the hotel does not seem to have a management taking seriously clients complaints .
I could never meet a duty manager during the stay ( finally had one on the phone on last evening who felt sending a mediocre wine bottle would compensate satisfactorily).
I wrote to the general manager to voice my complaints to get a reply from front office (GM is obviously on a long term leave ?) acknowledging my remarks and offering to credit me with extra points.
That is not the correct way to respond, and this hotel needs to wake up with new management .
28 November 2013
Rated 5.0 out of 5.0 by JF13 Premium hotel but breakfast could be better...
Room was nice, staff was very nice and polite.
Only breakfast was a bit messy (many items were missing and were not filled in like forks and knives, glasses, etc). The breakfast room is too small for a hotel like that. On top of that the rate for breakfast is too high (35€)!!
21 November 2013
Rated 3.0 out of 5.0 by anonymous100 addition experience rating
The room I had before, was better than I had now - because it had more space in the bathroom and a bigger cupboard.The room was also less beautiful than the room I had before. It had also spots of dust in the cupboard. The staff is okay, but some are nicer than others. Most of them start speaking in English, while we are in the Netherlands. That is a bit strange. The second day of my stay I had to pay more than on my first day. That is why I think that the value is average. On top of that the internet was not working very well.
Of this fact I complained also at my stay a couple of weeks before. The room rate was actually too much compared to the room I had before. Also on the first day of my stay, the amenities were not all present: for example there were no cotton buds.
10 November 2013
Rated 4.0 out of 5.0 by DRFAS Expensive croissant and coffee
I stay in hotels almost every week of my life and I have never stayed anywhere where the restaurant does not let you see your bill and sign off/accept it before posting to the room.
The first morning, I went to the dining room for breakfast and was told by the waitress that there was no a la carte or continental option. I had to order the 35 Euro breakfast. I did so, but thought that 35 Euro was too much for croissant and coffee. When a more senior man came to the table, I asked if I should sign my bill and was told that it had gone to the room. I told him that I thought 35 Euro for one croissant and coffee was excessive and he assured me that I would not be charged that.
The next morning I had one croissant and coffee and was assured again that I would not be charged the full 35 Euro.
that night I reviewed my bill and found that despite what I had been told, I had been charged the first day the full 35 Euro, but only 9 Euro the second day. I had the first day corrected.
Day 3 was the same. This time I was charged 11 Euro for the same single croissant and coffee. At 04:00 in the morning, I was not going to fight over 2 Euro!!
This hotel most definitely should provide a continental breakfast option. Not all of us want to eat fried eggs and sausages and grow to the size of a beached whale!!
This hotel absolutely should provide a meal slip for the guest to review and agree to before posting to the room. I have never encountered this anywhere in the world before.
In addition, I asked to become an Intercontinental member as I checked in. I reviewed my address details etc and was told that I would be entered as a member. When I reviewed my bill it had NOT been done. We called and had it fixed, but for a hotel of this level, it should not have been necessary.
07 October 2013
Rated 2.0 out of 5.0 by Athens12 Very poor staff and service
I will not go in to all the details but from the beginning of check in for the whole stay. Service is horrible. Value is horrible. The money we paid for the room is not worth the treatment at this hotel. The location is great. The two room upgrade was fine only after complaining and we were never acknowledged that we were ambassador members/platinum members. New members on desk and constant apologizing doesn't make up for the continuous bad service and treatment. Management never bothered to see if anything changed in the service for the three night stay. Excuses galore internet didn't work, Free movie never worked. Had to ask for Water and fruit. Do not get the room with your headboard to the elevator. Too much too complain about and this is the first intercontinental we have ever been disappointed in and we have stayed all over from Boston , Atlanta, Sydney , Melbourne.
06 October 2013
Rated 5.0 out of 5.0 by Blackhillred A Weekend to Remember
First time into the Amstel (Intercontinental) Hotel in Amsterdam. But what a wonderful experience. Staff were out of the "Top Drawer" with good knowledge and advice. We have stayed at many Intercontinental hotels but this was our best experience. Well done Amsterdam. The river trip with Bart was very informative, with a lot of historical information. We look forward to our return.
26 September 2013
Rated 5.0 out of 5.0 by Malik007 Excellent room & Service
Thanks for making my first trip to Amsterdam memorable. The room was spectacular and the staff was excellent kind and very attentive.
23 September 2013
Rated 5.0 out of 5.0 by tallworldtraveler Charm and Elegance
I have had the opportunity to stay at this grand hotel three times in the past year. It is beautiful and elegant. Although I stayed each time on an award night, the staff provided 5 star elegant service. I have been awarded an upgrade each time and have stayed in junior and king suites facing the river. A bowl of fruit awaited my arrival. The bathroom is a room beautifully decorated, and with robes, slippers, and fragrant toiletries. The bathtubs in the rooms are large and long for this tall traveler. The refrigerator is stocked with waters and jrefreshing juice. The internet function is superb. After the first stay, I decided to become a Platinum Ambassador because of the toal experience here. The Intercontinental Amstel Amsterdam captures the old world of Amsterdam with modern day amenities. I enjoyed sitting at the window, reveling in the view. I highly recommend this hotel.
13 September 2013