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  • 1 888 IC HOTELS
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Rated 4.4 out of 5 by 88 reviewers.
Rated 5.0 out of 5.0 lovely hotel; comfortable guest room; very helpful staff Lovely hotel - guest room was always clean, well maintained, everything worked properly; my room had a lovely terrace that opened onto a courtyard facing a pool and the beach. Staff were very helpful, solving every little issue that may have arisen. Setting and grounds - w/pools, beaches, beach chairs, etc. - were beautiful. My only suggestion to Intercontinental would be to add a little convenience store for small necessities, plus snacks, sandwiches, light breakfast room, coffee and sodas, open during daylight hours. 21 October 2014
Rated 4.0 out of 5.0 Schöne Hotelanlage Der Urlaub insgesamt sehr schön, Die Hotelanlage ist sehr schön und geplegt. Bis auf einige Kleinigkeiten, Zimmerservice abends, Am Pool richt die toilette sehr stark unangenehm. Ich hatte 2 Zimmer für die Familie, und hätte dafür für 1 Zimmer ein upgrade erwartet, weil das Hotel in dieser Zeit nicht ausgebucht war. 20 October 2014
Rated 5.0 out of 5.0 by 极好的入住体验 第一次到访毛里求斯,朋友介绍、综合对比最终决定入住洲际~~~装修虽然有些陈旧,但整体的感觉还是很好的 09 October 2014
Rated 5.0 out of 5.0 by Customer Experience Management Best Practice As a member of the Gold Ambassador program with Intercontinental (as well as with a couple of other hotel chains, due to intensive business travel) I admit I am a quite demanding guest, specially when I travel in the "romantic getaway without the kids" mood. Due to conferences or something, the Hotel couldn't meet the standards guaranteed for Gold Ambassador class on arrival, but the staff (spurred into action by one of the most "hands on" general manager I've seen in any hotel) really made such an effort, that they not only got back to the high standards of the Intercontinental brand, but really exceeded them by far. From my experience in other hotels and the stay there, I am positive that within a few more months, the hotel will be among the top 5 of the brand, worldwide. P.S.: special mention to: The pork dumplings from The Cook, the waiter service of Tool, and the Special Coconut drink from Raphael! ;-) 09 October 2014
Rated 5.0 out of 5.0 by Staff Interaction Whether in my room, in reception, at breakfast or dinner the staff would always enquire about my day, my stay and my comfort. One of the Senior staff offered me a room closer to the reception area for ease of getting to reception in the morning to be shuttled to the office. 08 October 2014
Rated 5.0 out of 5.0 钟爱洲际 非常好,服务好,对待会员的服务更好。而且洲际的服务非常标准化,无论世界上哪一个国家,哪一个城市,服务及设施标准都统一,有像家的感觉。 08 October 2014
Rated 5.0 out of 5.0 by Great Staff We loved every moment of our stay from first minute to last. Always made to feel special and welcome - it was very personalized but never intrusive. Truly impressive public areas, great facilities. 08 October 2014
Rated 3.0 out of 5.0 by Great property but poor customer service I and my wife reached the hotel, tired after a long travel at around 1.45 pm looking forward to a good nap at the room. We were greeted by the staff who to our horror informed us that the room is not yet ready and would take a few minutes. It took 1 hour for the room to be given to us and instead of apologizing the staff stated "it's only a few minutes delay not hours !", this is not acceptable at a hotel where checkout timings are strict to the minute. Thereafter, we are told that the Honeymoon package which we paid for is not reflecting in the hotel records, which means we cannot get additional benefits of the package. I had to make some calls and exchange some emails with the travel agency in my country to get this fixed which took around 4 days. The customer service staff did not make a single attempt to resolve the issue, which to me is a really bad experience. After all the inconveniences caused to us, the service staff did not bother to apologize in a proper manner; instead they did not allow me a late checkout. Even after resolving, i had to make multiple requests for availing the benefits of the package whereas i expect the hotel to arrange without the guest having to remind multiple times. The housekeeping is not very courteous and helpful; they would not even provide all the towels / toiletries they are supposed to provide even after requesting. The property is fabulous and one can really enjoy the stay at this hotel. It can be one of the best destinations at Mauritius, is customer service is improved. 07 October 2014
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InterContinental Resort Mauritius

  • Balaclava Fort
  • Balaclava
  • Mauritius
  • Front Desk +230-261-1200

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, French, Hindi, Italian, Russian

Pet Policy

Contact hotel for details
  • Local Time

    10:08 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Euro € (EUR)

    Accessibility

    • Service animals allowed
    • Parking