Rated 3.9 out of 5 by 25
Rated 4.0 out of 5.0 by Gaurav07 Great location, Comfortable Guestroom and Helpful Staff
The resort is set on a nice location! The guestroom was pretty comfortable and we liked the cleanliness maintained by the staff. Our "Ocean View Room" added spark to our visit. All in all, we had a wonderful and memorable experience in this Balaclava Fort resort.
We would like to recommend this resort for honeymoon couples and for family outings.
28 February 2014
Rated 1.0 out of 5.0 by Ashwin MANAGEMENT
The location and facility of the hotel is very good. But the management of the entire hotel is awful in all respect. hence, this hotel should not be classified as a 5 star hotel. It is really a 3 star hotel.
This is not an Intercontinental Hotel. It is more like a Holiday Inn Express.
30 January 2014
Rated 1.0 out of 5.0 by van2013 WORST HOTEL STAY EVER
First of all, prior to the check in, i deliberately sent an email to provide all our requests and needs, and having received a confirmation email with details from the Reservations Dept, we thought everything would be settled. Turns out the Front Office Dept had no idea about any of my requests.
At Senso the first night, we were guided to two tables to be seated. Turns out one of these tables were actually occupied by someone else so we had to change tables halfway through dinner. What a horrible first impression.
Literally every day we had to inconveniently go to the Front Desk to renew our keys because they are not working for all our rooms. Housekeeping requests do not respond immediately as requested but instead, to get simple things like toothbrushes and towels, we need to make at least 3 phone calls and wait over an hour. Wifi doesn't function properly either, i can't even access the internet from my room, and i had to stand at my room door to get connection.
For Christmas Eve, we chose to go to Segala Restaurant which turned out to only have one set Lobster menu for convenience. We were initially reassured by the manager that non-Lobster eaters could order separately, but in the end, they were forced to stick with a similar menu. Morever, we had to wait a very very long time in between the courses, the dinner took 2.5 hours and my family was falling asleep before the main course even came!
On the last night, my parents changed rooms to Presidential Suite. In the morning, i deliberately confirmed with the hotel that the room would be available by 16:30 when we plan to return. However, by 17:30 the room was still not ready, and we were told that it would take another hour for them to check in. We had paid for this expensive room and we still cannot get it during normal check in hours? This is how to treat guests on their birthday? The most important part of the trip was also not done well: a specific instruction for the cake to be delivered to the Presidential Suite by 22:00 sharp to celebrate my dad's birthday. I had reconfirmed these details at check in, and every day so as to make sure things would go smoothly. Turns out the delivery came 35 mins late, with an unacceptable reason that there was a confusion between orders?!
When i get back to my room, there was NO blanket on my bed. Which hotel takes away their guest's blanket when they make up the room? I called the operator who told me that the Housekeeping Department is closed, i cannot get a blanket but instead will only get a bedsheet. I had to talk to the manager to get my blanket back.
I cannot believe that nobody at this hotel took any of our complaints seriously and just dusts us off. We will definitely not recommend this InterContinental hotel to any of our friends.
23 January 2014
Rated 5.0 out of 5.0 by Diana29 Beautiful resort!
We had an amazing stay at Intercontinental Mauritius in December 2013. As IHG Platinum members we received a free upgrade to a splendid Presidential Suite, which we found to be very spacious and elegant. The bedroom on the loft level has a beautiful en-suite bathroom and dressing, and access to two huge terraces, one of which contains a jacuzzi and sun beds. There is an amazing view to the sea from the bed, as well as from the beautiful granite bath-tub.
The living room is very large and decorated with great style, and it offers plenty of space for relaxation and even for small parties.
We would warmly recommend booking the suite, especially if you're travelling with family or a group of friends, as you would have an amazing private space in which to socialize, have family dinners, or even parties.
05 January 2014
Rated 4.0 out of 5.0 by Vimalb Great Amenities for a great stay
Great stay in a great family hotel. Our stay was made memorable with the kind assistance of the hotel reservation folks.
02 January 2014
Rated 5.0 out of 5.0 by MaximBor Nice location and propery
Very nice and new hotel.
Excellent rooms, big variaty of food.
20 December 2013
Rated 5.0 out of 5.0 by BITA Favourite hotel and great holiday
It is not my first time at Intercontinental Hotel and the room is my favourite - very well equipped with the two televisions even in the bathroom- 3 phones - great decoration and even has iron in case we need prior going to dinner- huge choice of food at the hotel-being veg I have no need to make special request , there is variety of good food- furhtermore the sauna /steam which is free is well organized and great to relax- in short we are stress free at the hotel- just have fun in the fab setting!
19 December 2013
Rated 5.0 out of 5.0 by ashvin Value for money
Our second stay at intercontinental. We were very happy with the service and comfort offered. Food was excellent. A must go place. Five Star
05 December 2013