Rated 4.7 out of 5 by 69
Rated 5.0 out of 5.0 by Poppa Two Guest Facilities
It would be helpful to guests if they had access to a small shop to buy soft drinks, small food items personal needs and similar things. To get a small item needed by a guest there is nowhere to get anything except a special trip by boat to a shop in the town which is time consuming and inconvenienty
10 July 2014
Rated 5.0 out of 5.0 by Clifford family Dream vacation
This is truly one of the most memorable vacation destinations and hotel experiences we have ever enjoyed. The combination of the spectacular views and scenery, the 5-star accommodations, and the incredibly gracious and professional staff made this an unforgettable vacation experience for us. I have been in hundreds of hotel rooms in every hotel chain in the world, and I have never before enjoyed such a spectacularly beautiful hotel room (villa). Waking up in the morning to the turquoise-aqua blue lagoon and Mount Otemanu was awe inspiring. Every day we looked forward to the feeding of the rays at 2 PM, on the hotel beach. This is the very definition of a bucket list destination.
06 July 2014
Rated 5.0 out of 5.0 by AGSILVER Best Bora Bora property period!
Great location, best view, great staff, largest and cleanest villas. Overall a great experience. I will stay at this hotel over St. Regis or Four Seasons any time!
06 July 2014
Rated 4.0 out of 5.0 by Ryan H Trip of a Lifetime
Incredible first impression, clean rooms, phenomenal location, complimentary WiFi for Ambassador members, incredible pool, good fitness center, amazing spa, good (but expensive) breakfast, and creative cocktails. My wife and I had an amazing honeymoon and intend to return to Bora Bora in the future.
06 July 2014
Rated 5.0 out of 5.0 by AtulP Excellent location and service
Excellent quite location, great views, excellent food and service. Concierge service is exceptional. Concierge Vicky took care of us. Lots of water activities available from resort. Our family had lot of fun. Most memorable vacation!
05 July 2014
Rated 2.0 out of 5.0 by AlaskaMatt The Most Amazing Location with Poor Quality Service
We stayed at all four IC Hotels in French Polynesia. Overall, the property and rooms are amazing at IC Thalasso. However, the Thalasso had the worst service and some of the least friendly staff of all four hotels. This shocked us, since the IC Thalasso is supposed to be a better hotel.
-Amazing views of Bora Bora.
-Great rooms and facilities.
-We ordered a canoe breakfast to the room. Samuel, who took us on a canoe ride before we ate, was super friendly. The breakfast was excellent.
Areas for improvement:
-Upon arrival, we were welcomed as IC Ambassador Gold. However, the letter of another guest was provided to us.
-Our honeymoon gift was not delivered, despite mentioning this in the booking and also a separate email. When I asked the manager on duty asked for a marriage certificate for proof (I was not carrying one, of course). She did have the champagne delivered, but seemed annoyed.
-We ate dinner at the hotel restaurant and the service was the worst of any restaurant, hotel, or cafe that we visited on French Polynesia. We arrived thirsty and ordered a large water from the first server. Bread was brought to the table and the staff asked to take our order. We had to ask two other staff and the first server a second time, before a water was brought to the table. At the end of the meal, my wife asked if the water could be removed from the bill, as it did not arrive until after the main dish arrived. The server said yes. However, it was left on the bill. We signed the bill and left the restaurant, not wanting to pursue the issue further.
The IC Thalasso should look to IC Le Moana as a great example of what excellence is!
01 July 2014
Rated 5.0 out of 5.0 by bikerobber Home in Paradise
The room and the grounds far exceeded our expectations. But the restaurant staff, particularly Stephane and Nicole, and the entire concierge staff, were simply unbelievable. It is a hard thing to make a business relationship into one that genuinely feels warm, friendly, and honest but that is exactly what the staff did. They made this truly the best hotel stay of our lives.
24 June 2014
Rated 5.0 out of 5.0 by karenth56 Fantastic time
Everything was wonderful...Highly recommend for anyone.
24 June 2014