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Presidente Cancun Resort

Rated 4.5 out of 5 by 242 reviewers.
Rated 5.0 out of 5.0 by Exceeded My Expectations My husband and I stayed for one night to celebrate our 13th wedding anniversary. I emailed ahead of time to request a dinner reservation on the beach. Adolfo confirmed with me (prior to my arrival) that the reservation was made. First impressions mean so much! Upon arrival the gentleman that checked us in was very courteous. I also had the opportunity of meeting Adolfo during the check in process. We loved our suite on the sixth floor and beach was amazing. The GM introduced herself to me during the checkout process and was also very nice. She advised the hotel would be renovated and invited us back next year. My husband and I would love to return next spring/summer for a few days. 21 July 2014
Rated 3.0 out of 5.0 by No fue la mejor experiencia Nos alojamos sólo una noche en este hotel, los cuartos son maravillosos y el personal es atento, sin embargo la alberca estaba muy sucia, en las orillas de veía una nata y burbujas de grasa, muy desagradable, los meseros en el restaurante estaban abrumados y eran cortantes y un poco groseros, el chiquito club no es un gran atractivo, les ponen una película a los niños para evitar interactuar con ellos. 21 July 2014
Rated 5.0 out of 5.0 by FORMIDABLE y EXCELENTE Todo fue genial desde el recibimiento magnifico con ADOLFO sus atenciones tanto al recibirnos y al despedirnos Y como vez anterior el buen GREGORIO en el lounge club siempre atento y dispuesto a brindar un excelente servicio que te invita a retornar En el desayuno MIGUEL siempre con alguna sorpresa de la cocina amena y fresca del lounge, Por su parte en la tarde con CARLOS también haciendo la estancia placentera y muy exquisita con el menu de la noche. Cabe mencionar el servicio de playa y alberca de BERNARDO siempre atento y en el caribeño con CARLOS con detalles como toallas para refrescarse y en el bar JOSE preparando malteadas de chocolate para las niñas. La limpieza del cuarto y las sorpresas de toallas que les gustaron a las niñas por parte de CELIA Hacen que en realidad que no se necesite salir del hotel ya que es estar como en casa siempre bien atendido y cuidado así como las niñas en tiempos se la pasaron muy bien con la atención por parte de YADIRA. Todo eso hace que siempre sea la primer elección para ir a descansar y pasarla de lujo en Cancun. No nos queda duda ahí estaremos visitando nuevamente una vez terminada la remodelación SALUDOS A TODOS Y GRACIAS 20 July 2014
Rated 5.0 out of 5.0 by Treated us like royalty Take it from somebody who practically lives in hotels these folks know how to deliver excellent customer service. The entire staff honestly treated our family like royalty at every moment of our stay. Special thanks to Ruth Arias Regional Revenue Manager, Adolfo(Concierge), Gregorio and Miguel from the Club lounge. These four individuals went above and beyond daily and we truly appreciated it. The property is beautiful!! The beach is awesome and the food and drinks are both reasonably priced and to die for. Try the shrimp quesadilla, the guacamole and salsa and the shrinp ceviche which were a few of our favorites. Don't be afraid to spend a couple of extra bucks and stay on the club level tryst me it's worth it's weight in gold. It's only about a 5 minute walk from downtown so you can party to your hearts desire. 20 July 2014
Rated 5.0 out of 5.0 by Comfortable beds Good, outside needs painting. Rooms were clean and comfortable. Beds were a little small but very comfortable. Staff were very friendly. 18 July 2014
Rated 5.0 out of 5.0 by servicio muy bueno en general nuestra experiencia fue muy buena. muy amable todo el personal y muy calido. nuestra habitacion remodelada buena. si pensamos que se necesita mas espacio para colgar toallas y vestidos de baño en el baño. 18 July 2014
Rated 4.0 out of 5.0 by Habitación frente al mar Me hospede en el segundo piso la habitación era la 202 si mal no recuerdo, la reserve con vista al mar y me imaginaba que la vista era realmente al mar y no fue asi , la vista solo podía ver unos kioscos y la playa. 17 July 2014
Rated 5.0 out of 5.0 by Incredible Beach and the Best Service Anywhere incredible staff, whitest softest beach anywhere great time!! would go again 17 July 2014
Rated 5.0 out of 5.0 by Sensacionales dias de vacaciones con mi hija Volver a Cancún siempre es agradable, pero REGRESAR al Hotel Presidente InterContinental es lo mejor! Este hotel sigue siendo hermoso por dentro y fuera, su gente, las habitaciones, el servicio, comida, alberca, la hermosa playa, su ubicación, es un verdadero placer pues uno se siente en "su casa". Todo el personal desde que llegas es amable, atento y siempre buscando apoyarte en lo que necesitas. Conozco esta propiedad desde hace muchísimos años y siempre resulta increíble hospedarse aqui. Y en esta ocasión, tuve una de las mejores vacaciones de mi vida al venir acompañando a mi hija unos días de descanso. Fue un viaje de "mamá e hija" muy enriquecedor, lleno de diversión y al mismo tiempo, descanso. Felicidades por seguir siendo el GRAN HOTEL!! Muchas gracias. 14 July 2014
Rated 5.0 out of 5.0 by Fantastic Stay The entire staff from the minute we arrived via taxi thru the concierge to the staff at the front desk made check-in easy and the concierge took care of ensuring all of our needs were meet and exceeded. The bell staff was friendly and very polite. The room attendant was outstanding. As we headed out to lunch our first day. we were pleasantly surprised by the quality and service at the outdoor dining area. The lady selling trinkets and the folks serving the beach area wee also pleasant and nice. What amazed us the most upon our arrival at dinner the hostess remembered us from a visit we had back in February and the meal and service were outstanding. The lobster was some of the best we have ever had from around the world. We had an important time sensitive document we needed to sign and return to the US. We had difficulty with the fax...the front desk stepped in and scanned the document and then assisted us in emailing to the required agency in DC. The day of check out and the General Manager stopped by to thank us for our stay, such a pleasant surprise. We look forward to our next stay in the fall. This type of service is what keeps us as a loyal Platinum Plus member of IHG rewards. Hats off to the entire staff you are awesome!!!!! 13 July 2014
Rated 5.0 out of 5.0 by LA MAS ALTA CALIDAD DE SERVICIO Y DE ATENCION Para mi esposo y para mi desde hace más de 20 años no ha existido en CanCun otro hotel más que el Presidente Intercontinental, hemos estado en muchos Hoteles, incluso en La Rivera Maya y hemos ido a CanCun desde l986 y para nosotros las atenciones y el sevicio que recibimos desde su Gerente hasta el más pequeño de sus empleados ha sido de muchas atenciones, pero sobretodo nos hacen sentir como si estuvieramos en nuestra casa. Todos son excelentes personas y siempre nos encontramos con una sonrisa o con algun detalle.. De nuevo vamos a regresar el próximo mes de Agosto . GRACIAS A TODOS LOS QUE NOS HACEN SENTIR TAN BIEN. 12 July 2014
Rated 5.0 out of 5.0 by Great Vacation Used my reward points which made the trip even better. Hotel is clean and comfortable. The food is good and the staff was extremely accommodating. When we asked for something that was not on the dinner menu they were able to provide. The beach is great and was not over crowded. Was able to find a "hut" each day without any problem even though the hotel was full. Would definitely stay again! 12 July 2014
Rated 3.0 out of 5.0 by worst bed Your beds are so hard that we thought we were slewing on the floor. Our room was above the dumpster and every morning at 5 am the garbage truck came. Very noisy. Maid kept the room clean which was nice. Temperature in the lobby areas were so hot one couldn't sit and have coffee comfortably. the staff at check in were very good and friendly. The beach bar staff were very good. the beach was nice. 12 July 2014
Rated 5.0 out of 5.0 by Excelente Servicio Muy contento con mi estancia en el hotel Presidente Intercontinental Cancun. 11 July 2014
Rated 5.0 out of 5.0 by La mejor playa de Cancún Sin lugar a dudas la playa del hotel Presidente es la mejor, parece una alberca, con un impresionante color turquesa y con un mar afable. 11 July 2014
Rated 5.0 out of 5.0 by Just perfect! Traveled to Cancun / Riviera Maya for Independence weekend. This hotel was just perfect! Welcoming staff, friendly people, the beach club is super cozy. Cancun is amazing by the way. 10 July 2014
Rated 5.0 out of 5.0 by Amazing location and staff This was our first trip to Cancun and also our first international vacation with our four year old son so we native Californians were definitely prepared for anything when we landed in Cancun. I can honestly say that the Intercontinental was so well organized that all of that preparation that we obsessed about in advance proved to be highly unnecessary. From the moment we exited the car on arrival at the hotel we were met with employees that were always smiling and highly attentive to our needs. They truly go out of their way to make you feel comfortable and at home which makes for a very relaxing stay. We chose to stay on the Club level since we had the little one with us and it proved to be a great decision. The availability of a private floor every morning to have an intimate breakfast with a sweeping view of the ocean was a great fit for our casual nature and through the week we were there the staff began to know what we liked and we felt like we were right at home when they knew what we were going to order etc. The club level rooms are beautify, contemporary, and a great value when you consider everything that is included. On the subject of the location overall, the beach that this hotel sits on is bar none of the best in Cancun. The sun sweeps from right to left across the sky during the day so you are never faced with glaring sun and the view across the bay to Isla Mujeres is spectacular. Our days were spent lounging on the beach, being waited on hand and foot by a great staff, and our little one made a ton of friends while playing in the crystal clear shallow water. It's worth noting that this resort definitely caters more towards a quieter crowd than some of the other resorts and that is just great since we had the little guy with us and we were not interested in reliving our college days. From an American perspective we loved the mix of folks staying there since they are largely international and many of them had children which allowed our son a chance to meet many friends. I would like to make a point of stating that Adolfo, the Concierge, is one of the best men for his role that this this hotel could ask for. I encountered some trouble with a rental car while there ( not related to the hotel at all) and I was having difficulty dealing with the rental agency due to a language barrier. Adolfo literally dropped everything when I asked for some quick advice and he spent almost an hour navigating phone numbers etc and speaking on my behalf to them in order to get the car straightened out. The fact that he did this even though I didn't even rent the car from the hotel was amazing. In the end I rented a car from the hotel after my airport rented car fiasco was solved. It was seamless since they store the cars onsite and they give you flat rate pricing including insurance and I realized after the fact that I should have just used them in the first place. Overall we had a great time and the combination of a spectacular location and a great staff made for a memorable and relaxing vacation. The best way to explain just how relaxed and into the Mexican beach paradise mode that we got was the fact that by day three of our stay my wife and I genuinely forgot what day of the week it was! 09 July 2014
Rated 5.0 out of 5.0 by Excellent staff I had an unforgetable experience at this hotel. Its location, friendliness and good disposition of its staff are commendable. Upper management was also very gracious, available and showed genuine willingness to accomodate our needs. I'd not hesitate to book another stay there or recommended it to my family and friends. Even to those that complain about everything. 08 July 2014
Rated 5.0 out of 5.0 by Regresaria hoy mismo Si Ud. desea hospedarse en un edificio de lujo, quizas no sea este. Pero si Ud. desea descansar, ser bien atendido, degustar comidas deliciosas, disfrutar de una de las mejores playas del Caribe mexicano, de un mar apacible y de un buen ambiente familiar, sin duda este es un gran lugar para lograrlo. El personal de este hotel va la milla extra por acomodar a sus huespedes. No dude en comunicarse con ellos. 08 July 2014
Rated 5.0 out of 5.0 by Ca0614 Everything was excellent other than the internet which was slow and not very english friednly. 07 July 2014
Rated 5.0 out of 5.0 by Great value for money Very pleasant hotel. Extremely well trained staff. Very clean. Not too large and over crowded. Amazing water sports facilities onsite (surcharge). I was very pleased. Thank you. 07 July 2014
Rated 5.0 out of 5.0 by Excelente Hotel Hotel Presidente Intercontinenetal: Excelentes instalaciones, calidez de sus empleados, calidad en sus restaurantes y bares, espectaculares playas, tranquilidad...100% recomendado. 07 July 2014
Rated 5.0 out of 5.0 CANCUN BEST EXPERIENCE Recomiendo ampliamente El Presidente Cancun, el esfuerzo del equipo para que tengas siempre todo lo que necesites es admirable, así como la limpieza y trato al cliente. La organizacion para eventos corporativos es impecable! 07 July 2014
Rated 5.0 out of 5.0 by Buen servicio y atención Nuestra experiencia fue muy agradable desde el momento de nuestra llegada, bonita atencion y cortesia 07 July 2014
Rated 5.0 out of 5.0 by Presidente Cancun Resort I found the resort to be a great contrast to some of the mega-resorts in Cancun. It has a caring staff who seem to go out of their way to be helpful, the grounds are beautiful and well maintained. The pool and beach areas were excellent and the food and and service in the restaurant were top notch. 07 July 2014
Rated 5.0 out of 5.0 by A Wonderful, Elegant, Secluded Beach Experience As one of the original Cancun resorts, the Presidente Intercontinental is not as externally flashy as its more contemporary neighbors, however the savvy traveler will discover the Grande Dame of Cancun resorts. The internal architecture is expansive and elegant, the entire facility is as clean as the newer 5 star resorts. Many of rooms have been recently upgraded and the top Club floor has a bright and modern look that imparts the feel of a small private, or boutique, hotel. The layout of the updated rooms is excellent and the quality of the furnishings is top notch. The bathrooms are spacious and well laid out with very high end stone work and fixtures. Of course, the reason people come to Cancun is for the ocean and the Presidente was located on the best stretch of beach in Cancun. It is for all intents and purposes a private beach, with the western side of the resort being a mile long line of private beach homes. The beach is covered with palm trees and the sea is much calmer than the beach that runs south of the resort and has most of cancun's hotels on it. It is uncrowded, clean and for those that want to partake in ocean sports, there is place to rent wave runners, surf boards, and sailboats right beside the hotel's beach chairs! There are two pools. Both are large and one is reserved for adults. They tend to be quite a bit warmer than the ocean. The landscaping is wonderful and so lush that a family of Iguanas has made the outdoor areas their home. As good as the amenities are, the character of the hotel is conveyed by the warmth, friendliness, and professionalism of the staff. Truly personal in a natural manner . . . attentive, but without being obtrusive. The food is solid and delicious, while prices are reasonable. Go early for breakfast by the beach as the table service tends to slow down as the restaurant fills up. The resort is compact and easy to move around, though it doesn't feel crowded - there is no scramble for beach or deck chairs. Couples and families co-exist in a way that provides each with the holiday they want. The Presidente delivers very good value for the money, and a quiet, luxe Caribbean beach experience. I will gladly return here when I visit Cancun again. 05 July 2014
Rated 5.0 out of 5.0 Hotel para gente exigente Hotel para gente que le gusta la comodidad y el buen gusto del descanso 04 July 2014
Rated 5.0 out of 5.0 Hotel para gente exigente Un hotel para la gente que es exigente y le gusta la comodidad y el servicio, ademas de la tranquilidad. 04 July 2014
Rated 4.0 out of 5.0 by Recomendable Tenia planeado pasar una noche con mi familia en Presidente Cancun Resort y luego varias noches en otro hotel. Después de la primera noche nos encantó el hotel y decidimos regresar por tres noches mas. El servicio en el piso Club Intercontinental es de lo mejor que hemos probado. La atención y la comida del Lounge son de muy alta calidad. La playa de este hotel es privilegiada. 04 July 2014
Rated 5.0 out of 5.0 by Sensacional fin de semana en Cancun Fuimos a Cancún con idea de ir a Chichen y a la playa y tomarnos fotos memorables. Se cumplió ampliamente el objetivo. El tour a Chichen fue muy bueno y la estancia en el hotel también de primera. Nuestra sesión fotográfica en la playa del hotel salió a pedir de boca porque es un playa muy padre y el fotógrafo hizo todo muy bien. La verdad, pasamos unos días sensacionales. Muy recomendable el hotel. No podemos pasar por alto el extraordinario servicio del personal que en todo momento estuvo atento de nosotros ya sea en los restaurantes como en la recepción y las chicas de ama de llaves Da gusto encontrar extraordinario servicio. Gracias a todo el staff por hacer un sueño posible. Invitados a volver pronto 03 July 2014
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Presidente Cancun Resort
  • Blvd Kukulkan Km 7.5
  • Cancun , 77500
  • Mexico
  • Front Desk +52-998-8488700

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish, French

Pet Policy

Only guide dogs are allowed to stay in the hotel premises.
  • Local Time

    9:02 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking