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Rated 4.5 out of 5 by 255 reviewers.
Rated 5.0 out of 5.0 by Excelente amabilidad y atencion al huesped En términos generales nuestra estadía fue muy buena. La playa en esta zona es de las mejores de Cancun, muy limpia y sin oleaje - excelente cuando se viaja con niños. Los muebles de playa (camastros y sillas) están ya maltratados y no son cómodos como los del área de la alberca. Cuando hay algún evento en la playa del hotel (por ejemplo: boda por la noche) el ruido de la música es muy alto y se escucha desde las habitaciones;- es difícil conciliar el sueño! 01 August 2014
Rated 5.0 out of 5.0 by Relaxation in Cancun Our best memorary we will take from our visit is how the senior staff truly cared about our well being. The General Manager made us feel very welcomed and when my wife took ill, she was able to help get us the medical attention that was necessary. Even after the Dr visited our room, she made it a point to check up on us to see how we were doing. She even sent us a get well package. Near the end of our stay, we meet the Guest Services Manager and he too made it a point to see how we were. Each time we walked through the lobby, he made it a point to stop us and chat. This type of professionalism and compassion resonates from these two. We will be back next June with our two older children. 31 July 2014
Rated 5.0 out of 5.0 by Festejando Tuvimos la celebración de nuestra boda en este hotel. Estuvimos muy contentos por la atención brindada por el personal, especialmente por la encargada de eventos. Su disponibilidad hacia nosotros desde que iniciamos con la solicitud de información sobre los servicios que ofrecían para bodas hasta el día que dejamos el hotel fue excelente, lo cual hizo que disfrutáramos cada momento de la organización de la boda. La ubicación que tiene el hotel es maravillosa, lo cual hizo que el ambiente y los arreglos de la boda fueran espectaculares: playa, piscina y salón. Tanto familiares y amigos estuvieron muy contentos, todos disfrutaron muchísimo de está celebración. Agradecemos su servicio, no tenemos queja alguna. Hicieron de nuestra boda algo realmente maravilloso e indudablemente memorable. Nos quedamos unos días más después de la boda, es el lugar perfecto para compartir con la pareja, siempre está el "toque" romántico: encontrábamos cada día en nuestra habitación chocolates, frutas y flores, detalles muy bonitos. El mejor fue que al día siguiente de la boda, nos llamaran por la mañana para saber si queríamos que nos llevaran el desayuno a la habitación. :D Recomendamos este hotel cuando visiten Cancún. ¡Saludos! 31 July 2014
Rated 5.0 out of 5.0 by mis vacaciones en el paraiso fuye una de mis mejores vacaciones porque en este hotel tiene una da las mejores playas y deportes acuaticos y sobre todo las atenciones de todo su personal su cercania con el centro de cancun centros comerciales discos sus habitaciones son espaciosas comodas buen clima su pisina muy limpia grande su bar muy excelente igual que su restauran todo esta muy bien y si lo recomendaria 30 July 2014
Rated 4.0 out of 5.0 by Good location and great beach Too much noise outside and Hotel room door was poorly made. 29 July 2014
Rated 4.0 out of 5.0 by Great hotel, amazing view This hotel is great. The beach was amazing and the view of the ocean was even better. All the amenities you would expect and a very helpful staff. The front desk recommended the Habichuela Sunset for dinner and it did not disappoint. Definitely would stay here again. 25 July 2014
Rated 3.0 out of 5.0 by For a location like Cancun, a bit of a disappointment compared to others I stayed in this location for a weekend. I can say the service was quite pleasing, but there were many issues which surprised me from an Intercontinental brand standard issue. As others have said, the property is older. It's small, and not as pretty as many of the neighboring resorts in the same price point. That was a little bit of a let down. Usually Intercontinental properties outside the US are visually stunning on the outside. When I checked in, all they had available to offer me was a "standard room on the second floor" ... While I don't feel entitled, it seems odd to offer a basic room on the second floor when I'm a Platinum Elite and there were the one-tier upgraded rooms available on the internet available for sale, but the front desk agent stated they were sold out. At least it would have been nice to have gotten a room above the tree line so I wasn't just looking into branches. The room assigned was basic... I'd say average or slightly below Intercontinental standards for a resort destination. The mattress was hard. For international travel comparison I'd say it's common, but given most of the guests seemed to be American, it seemed odd to have such a hard mattress. The stay was alright.... nothing to write home about. I was quite disappointed by the limited selection of on-site dining available. One night I went to the Mexican restaurant they have. It was mediocre at best. It definitely was not 4 or 5 star resort quality. I ordered room service the second day... again the food quality was lacking for an Intercontinental property. It's also worth mentioning that food and drink prices across the property both at the restaurants and the room service were quite overpriced. but one tends to expect that from Intercontinental. I used the pool, which was FILLED with kids screaming... seems like maybe the front desk doesn't monitor how many kids are in a room, as it seemed like some rooms had 2 adults and 3-4 kids staying in them. There's a "quiet\adult pool" but the problem is it's small, and literally right next to the main pool, so it's not so quiet. The pool by the bar is the kids\general pool, which meant walking to where all the children were for a drink. Not surprising the drinks were watered down and overpriced. Overall it was okay... certainly not the usual 4-5 star brand norm for Intercontinental in a resort destination. I can't say I'd stay there again next time I went to Cancun. With food\drink, the price of my room literally doubled for the price-per-night, which is disappointing since I could have stayed at a comparable quality, all inclusive property for about 25 percent more per night. 24 July 2014
Rated 5.0 out of 5.0 by Fantastic! Everyone made us feel welcome. My family and I have traveled to many European and Caribbean destinations and by far our experience at the Presidente ranks at the top of the list. From the moment we arrived, Nathalie and Adolfo set the tone with their welcoming smiles and thoroughness in getting us familiarized with the hotel's services and recommendations. From there evryone on the staff we encountered would greet us with a smile and address our every inquiry and need. Special thanks to Nathalie and Adolfo in addition to Gregorio and Miguel in the Club Lounge as well as Javier and Bernardo in the Pool/Bar Area. The premises and room were immaculate and the amenities very conveniently located. The beachfront is probably one the best situated along the entire hotel zone. The waters were calm and shallow. The food was also very good at the resort to the point where we ate most of meals on site. My family and I would highly recommend this resort for families and couples. 24 July 2014
Rated 5.0 out of 5.0 by Días de Playa en el Presidente Amigos del Presidente Cancún Resort: Quiero saludarles y enviarles mis felicitaciones por haber hecho que mi estancia en Cancún sea un grato recuerdo que me acompañará por siempre. Luego de explorar antiquísimas ruinas mayas no incluidas en los paseos turísticos regulares, mi familia y yo decidimos pasar unos días en su hotel y descansar de las largas caminatas bajo el sol de la Península. Fue una decisión acertada. Por este medio les expreso mi agradecimiento por las atenciones recibidas durante mi estancia. Todo el personal es muy amable y atento, hecho que habla muy bien de ustedes y de la empresa operadora. Encontré sonrisas en cada colaborador con el que interactué. La habitación presidencial (y el resto de las áreas comunes del piso Club) están hermosamente decorados con fotografías en blanco y negro de ruinas mayas (les confieso que me detuve en cada una de ellas para ubicarlas en mi mente y recordar su nombre). Las vistas al mar y la laguna son bellísimas. El desayuno y los canapés son un beneficio extra que de verdad vale la pena. El desayuno es inmejorable (fruta fresca, quesos, panes, jugos) y los canapés por la tarde son un detalle magnífico que no solo refresca sino revitaliza luego de un día de playa (el chocolatito relleno de mermelada de la última noche fue memorable). El Club esta muy bien iluminado, limpio y pulcro. El mobiliario de mi habitación me pareció muy cómodo y sofisticado, y la decoración de buen gusto. La terraza es increíble, los espacios son amplios y acogedores. El diseño de la planta del hotel me parece maravilloso para familias, las habitaciones están a unos pasos de la playa, las albercas y restaurantes. Quisiera nombrar a cada uno de los colaboradores del hotel (aunque la lista sería larga), pero en especial agradezco a Miguel, Gregorio y Samuel del Club Lounge, a mi camarista Lilia, a todos los que me atendieron en la playa ya sea cocinando riquísimos platillos como la hamburguesa caña brava o camarones con achiote o preparando raspados y smoothies, y a Nathalie por su cálido y fino trato al despedirme el día del check out. Reitero mi felicitación y les animo a que continúen con esa actitud hacia los huéspedes del Presidente Cancún, para que así mas turismo regrese a sus hogares con gratos recuerdos de México y de su valiosa gente quintanarroense. ¡Hasta muy pronto! 22 July 2014
Rated 4.0 out of 5.0 by buen descanso de fin de semana En general un muy buen servicio, las personas amables. La habitacion remodelada esta bonita, le hace falta espacio para colgar toallas o vestidos de baño mojados en el area del baño. La playa y mar muy lindos, parece una piscina. 22 July 2014
Rated 1.0 out of 5.0 by HOTEL CARO A CAMBIO DE MAL SERVICIO, INSTALACIONES DE BAJA CALIDAD Y PERSONAL IRRESPUETUOSO La comida de servicio a habitación se sirve fría y de acuerdo al humor del personal. No se cumple con lo que se indica en los menús, y al llamar para hacer la corrección le contestan literalmente "entonces que quieres que te mande". Esto con la firma del Hotel Intercontinental Presidente Cancún. Al realizar el reporte a gerencia y personal relacionado, simplemente le piden a uno disculpas, ni siquiera las ofrecen, incluyendo con esto falta de profesionalismo al dirigirse a los clientes. Con todo esto, es mi primera experiencia en ese hotel y la última, de eso puedo estar seguro. Pagué mucho dinero y no recibí ni el 10 % del mismo en los servicios. No lo recomiendo, existen muchos mejores destinos que incluyen un trato amable y respetuoso del personal. No sólo fue una persona que proporcionó este trato pésimo, estoy hablando de 10 empleados en una estancia de una noche un día. Es todo un record en lo que cabe a mi experiencia en hoteles. Pero quizás, como le ofreció el gerente, en mi "siguiente" visita se corrijan los errores y las faltas, como si no hubiera pagado ya por haber estado sujeto a este pesimo servicio. 21 July 2014
Rated 5.0 out of 5.0 by Exceeded My Expectations My husband and I stayed for one night to celebrate our 13th wedding anniversary. I emailed ahead of time to request a dinner reservation on the beach. Adolfo confirmed with me (prior to my arrival) that the reservation was made. First impressions mean so much! Upon arrival the gentleman that checked us in was very courteous. I also had the opportunity of meeting Adolfo during the check in process. We loved our suite on the sixth floor and beach was amazing. The GM introduced herself to me during the checkout process and was also very nice. She advised the hotel would be renovated and invited us back next year. My husband and I would love to return next spring/summer for a few days. 21 July 2014
Rated 3.0 out of 5.0 by No fue la mejor experiencia Nos alojamos sólo una noche en este hotel, los cuartos son maravillosos y el personal es atento, sin embargo la alberca estaba muy sucia, en las orillas de veía una nata y burbujas de grasa, muy desagradable, los meseros en el restaurante estaban abrumados y eran cortantes y un poco groseros, el chiquito club no es un gran atractivo, les ponen una película a los niños para evitar interactuar con ellos. 21 July 2014
Rated 5.0 out of 5.0 by FORMIDABLE y EXCELENTE Todo fue genial desde el recibimiento magnifico con ADOLFO sus atenciones tanto al recibirnos y al despedirnos Y como vez anterior el buen GREGORIO en el lounge club siempre atento y dispuesto a brindar un excelente servicio que te invita a retornar En el desayuno MIGUEL siempre con alguna sorpresa de la cocina amena y fresca del lounge, Por su parte en la tarde con CARLOS también haciendo la estancia placentera y muy exquisita con el menu de la noche. Cabe mencionar el servicio de playa y alberca de BERNARDO siempre atento y en el caribeño con CARLOS con detalles como toallas para refrescarse y en el bar JOSE preparando malteadas de chocolate para las niñas. La limpieza del cuarto y las sorpresas de toallas que les gustaron a las niñas por parte de CELIA Hacen que en realidad que no se necesite salir del hotel ya que es estar como en casa siempre bien atendido y cuidado así como las niñas en tiempos se la pasaron muy bien con la atención por parte de YADIRA. Todo eso hace que siempre sea la primer elección para ir a descansar y pasarla de lujo en Cancun. No nos queda duda ahí estaremos visitando nuevamente una vez terminada la remodelación SALUDOS A TODOS Y GRACIAS 20 July 2014
Rated 5.0 out of 5.0 by Treated us like royalty Take it from somebody who practically lives in hotels these folks know how to deliver excellent customer service. The entire staff honestly treated our family like royalty at every moment of our stay. Special thanks to Ruth Arias Regional Revenue Manager, Adolfo(Concierge), Gregorio and Miguel from the Club lounge. These four individuals went above and beyond daily and we truly appreciated it. The property is beautiful!! The beach is awesome and the food and drinks are both reasonably priced and to die for. Try the shrimp quesadilla, the guacamole and salsa and the shrinp ceviche which were a few of our favorites. Don't be afraid to spend a couple of extra bucks and stay on the club level tryst me it's worth it's weight in gold. It's only about a 5 minute walk from downtown so you can party to your hearts desire. 20 July 2014
Rated 5.0 out of 5.0 by Comfortable beds Good, outside needs painting. Rooms were clean and comfortable. Beds were a little small but very comfortable. Staff were very friendly. 18 July 2014
Rated 5.0 out of 5.0 by servicio muy bueno en general nuestra experiencia fue muy buena. muy amable todo el personal y muy calido. nuestra habitacion remodelada buena. si pensamos que se necesita mas espacio para colgar toallas y vestidos de baño en el baño. 18 July 2014
Rated 4.0 out of 5.0 by Habitación frente al mar Me hospede en el segundo piso la habitación era la 202 si mal no recuerdo, la reserve con vista al mar y me imaginaba que la vista era realmente al mar y no fue asi , la vista solo podía ver unos kioscos y la playa. 17 July 2014
Rated 5.0 out of 5.0 by Incredible Beach and the Best Service Anywhere incredible staff, whitest softest beach anywhere great time!! would go again 17 July 2014
Rated 5.0 out of 5.0 by Sensacionales dias de vacaciones con mi hija Volver a Cancún siempre es agradable, pero REGRESAR al Hotel Presidente InterContinental es lo mejor! Este hotel sigue siendo hermoso por dentro y fuera, su gente, las habitaciones, el servicio, comida, alberca, la hermosa playa, su ubicación, es un verdadero placer pues uno se siente en "su casa". Todo el personal desde que llegas es amable, atento y siempre buscando apoyarte en lo que necesitas. Conozco esta propiedad desde hace muchísimos años y siempre resulta increíble hospedarse aqui. Y en esta ocasión, tuve una de las mejores vacaciones de mi vida al venir acompañando a mi hija unos días de descanso. Fue un viaje de "mamá e hija" muy enriquecedor, lleno de diversión y al mismo tiempo, descanso. Felicidades por seguir siendo el GRAN HOTEL!! Muchas gracias. 14 July 2014
Rated 5.0 out of 5.0 by Fantastic Stay The entire staff from the minute we arrived via taxi thru the concierge to the staff at the front desk made check-in easy and the concierge took care of ensuring all of our needs were meet and exceeded. The bell staff was friendly and very polite. The room attendant was outstanding. As we headed out to lunch our first day. we were pleasantly surprised by the quality and service at the outdoor dining area. The lady selling trinkets and the folks serving the beach area wee also pleasant and nice. What amazed us the most upon our arrival at dinner the hostess remembered us from a visit we had back in February and the meal and service were outstanding. The lobster was some of the best we have ever had from around the world. We had an important time sensitive document we needed to sign and return to the US. We had difficulty with the fax...the front desk stepped in and scanned the document and then assisted us in emailing to the required agency in DC. The day of check out and the General Manager stopped by to thank us for our stay, such a pleasant surprise. We look forward to our next stay in the fall. This type of service is what keeps us as a loyal Platinum Plus member of IHG rewards. Hats off to the entire staff you are awesome!!!!! 13 July 2014
Rated 5.0 out of 5.0 by LA MAS ALTA CALIDAD DE SERVICIO Y DE ATENCION Para mi esposo y para mi desde hace más de 20 años no ha existido en CanCun otro hotel más que el Presidente Intercontinental, hemos estado en muchos Hoteles, incluso en La Rivera Maya y hemos ido a CanCun desde l986 y para nosotros las atenciones y el sevicio que recibimos desde su Gerente hasta el más pequeño de sus empleados ha sido de muchas atenciones, pero sobretodo nos hacen sentir como si estuvieramos en nuestra casa. Todos son excelentes personas y siempre nos encontramos con una sonrisa o con algun detalle.. De nuevo vamos a regresar el próximo mes de Agosto . GRACIAS A TODOS LOS QUE NOS HACEN SENTIR TAN BIEN. 12 July 2014
Rated 5.0 out of 5.0 by Great Vacation Used my reward points which made the trip even better. Hotel is clean and comfortable. The food is good and the staff was extremely accommodating. When we asked for something that was not on the dinner menu they were able to provide. The beach is great and was not over crowded. Was able to find a "hut" each day without any problem even though the hotel was full. Would definitely stay again! 12 July 2014
Rated 3.0 out of 5.0 by worst bed Your beds are so hard that we thought we were slewing on the floor. Our room was above the dumpster and every morning at 5 am the garbage truck came. Very noisy. Maid kept the room clean which was nice. Temperature in the lobby areas were so hot one couldn't sit and have coffee comfortably. the staff at check in were very good and friendly. The beach bar staff were very good. the beach was nice. 12 July 2014
Rated 5.0 out of 5.0 by Excelente Servicio Muy contento con mi estancia en el hotel Presidente Intercontinental Cancun. 11 July 2014
Rated 5.0 out of 5.0 by La mejor playa de Cancún Sin lugar a dudas la playa del hotel Presidente es la mejor, parece una alberca, con un impresionante color turquesa y con un mar afable. 11 July 2014
Rated 5.0 out of 5.0 by Just perfect! Traveled to Cancun / Riviera Maya for Independence weekend. This hotel was just perfect! Welcoming staff, friendly people, the beach club is super cozy. Cancun is amazing by the way. 10 July 2014
Rated 5.0 out of 5.0 by Amazing location and staff This was our first trip to Cancun and also our first international vacation with our four year old son so we native Californians were definitely prepared for anything when we landed in Cancun. I can honestly say that the Intercontinental was so well organized that all of that preparation that we obsessed about in advance proved to be highly unnecessary. From the moment we exited the car on arrival at the hotel we were met with employees that were always smiling and highly attentive to our needs. They truly go out of their way to make you feel comfortable and at home which makes for a very relaxing stay. We chose to stay on the Club level since we had the little one with us and it proved to be a great decision. The availability of a private floor every morning to have an intimate breakfast with a sweeping view of the ocean was a great fit for our casual nature and through the week we were there the staff began to know what we liked and we felt like we were right at home when they knew what we were going to order etc. The club level rooms are beautify, contemporary, and a great value when you consider everything that is included. On the subject of the location overall, the beach that this hotel sits on is bar none of the best in Cancun. The sun sweeps from right to left across the sky during the day so you are never faced with glaring sun and the view across the bay to Isla Mujeres is spectacular. Our days were spent lounging on the beach, being waited on hand and foot by a great staff, and our little one made a ton of friends while playing in the crystal clear shallow water. It's worth noting that this resort definitely caters more towards a quieter crowd than some of the other resorts and that is just great since we had the little guy with us and we were not interested in reliving our college days. From an American perspective we loved the mix of folks staying there since they are largely international and many of them had children which allowed our son a chance to meet many friends. I would like to make a point of stating that Adolfo, the Concierge, is one of the best men for his role that this this hotel could ask for. I encountered some trouble with a rental car while there ( not related to the hotel at all) and I was having difficulty dealing with the rental agency due to a language barrier. Adolfo literally dropped everything when I asked for some quick advice and he spent almost an hour navigating phone numbers etc and speaking on my behalf to them in order to get the car straightened out. The fact that he did this even though I didn't even rent the car from the hotel was amazing. In the end I rented a car from the hotel after my airport rented car fiasco was solved. It was seamless since they store the cars onsite and they give you flat rate pricing including insurance and I realized after the fact that I should have just used them in the first place. Overall we had a great time and the combination of a spectacular location and a great staff made for a memorable and relaxing vacation. The best way to explain just how relaxed and into the Mexican beach paradise mode that we got was the fact that by day three of our stay my wife and I genuinely forgot what day of the week it was! 09 July 2014
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InterContinental Presidente Cancun Resort

  • Blvd Kukulkan Km 7.5
  • Cancun , 77500
  • Mexico
  • Front Desk +52-998-8488700

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Spanish, French

Pet Policy

Only guide dogs are allowed to stay in the hotel premises.
  • Local Time

    2:40 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking