Rated 4.6 out of 5 by 360
Rated 5.0 out of 5.0 by Zuzu Huge improvement
We had memorable stay in Cancun. Noticeable improvement to the property compared to our previous stay there in September 2012. It's about time that the property gets a refreshing facelift inline with the times. I'm especially happy to see that they got rid of the time share sales staff in what is now the lobby and bar area.
The staff generally was incredibly accommodating and well trained in the art of customer service. I would like to especially take note of the phenomenal and exemplary concierge services of Adolfo. I've been to over 50 different Intercontinental properties globally and he definitely ranks in the top 5.
I must commend the leadership team at that property as they clearly have demonstrated their dedication towards striving to be a leading luxury hotel in the area, the Intercontinental way.
We will definitely be back.
01 March 2015
Rated 5.0 out of 5.0 by 1BEE1 Great experience
We had a wonderful time mostly due to the fantastic staff and the wonderful services they all provided. The place was immaculate, the food outstanding and then there was the BEST beach in Cancun. After walking down the beach daily you see what kind of beach some of the really expensive all-inclusives have and believe me this beach is 2-3x bigger and much cleaner.
28 February 2015
Rated 5.0 out of 5.0 by Bizos Great service
Very friendly staff
Very nice beach
Close to night life and restaurants
27 February 2015