Rated 4.7 out of 5 by 443
Rated 5.0 out of 5.0 Heavenly Cancun Hotel
From the moment we stepped into this hotel, we were warmly welcomed. The staff were so friendly and helpful, and the property is just unbelievably amazing. Choosing to lie by the pool or on the most amazing private Carribean beach was the hardest decision we had to make. This property rocks!
21 April 2015
Rated 5.0 out of 5.0 Wonderful staff, dining and facilities
The staff always seemed to glad to see us and to make sure we had a great vacation. The restaurant in particular was a delight: the food always fresh and delicious, whether breakfast, lunch or dinner. We made a point to come back, however late, to enjoy dinner, with a view of the beach and the ocean. We enjoyed talking with staff and they always went the extra step to make the experience memorable (Luis, Jesus, Leocovis (?), Grecia, Yessica, everyone there!)
The Room was impeccable, and I travel alot for business, so I can be picky. The view was superb, the amenities first class and the room always spotless and well appointed.
The overall location and the beach are incredible: soft white sand, gentle ocean, palm trees for shade, great beach service. The only thing we might quibble with at all was that the jacuzzis integrated into the edge of the pool might have been a few degrees warmer, for our taste. Loved the little towel animals each day. They went out of their way to find us and make sure we got our Easter Bunny towel sculpture for Easter, as well.
They actually had a small problem on Easter Sunday when we checked in, confirming that my reservation was prepaid, but they put us right into the type of room we had requested, and then worked eveything out Monday morning, without any need for further involvement by me. Humberto the concierge went out of his way to make sure that tour arrangements I had made previously were confirmed.
My fifteen year old daughter and I had a wonderful time and we would definitely love to return.
21 April 2015
Rated 5.0 out of 5.0 by Jon Clare We were really impressed!
My family and I (my wife and 11 year old daughter) have just returned home from staying at the Presidente Intercontinental Cancun hotel. We were really impressed!
Apparently the hotel has recently been refurbished and now is modern and welcoming. The rooms are spacious, comfortable and unlike many 5 star hotels that we have stayed in before...beautifully clean! The hotel's make over has produced a 'beach chic' feel that attracts a good quality of guest and family, adding to the relaxed and comfortable vibe. We stayed over Easter and many of the guests were families, taking time out to enjoy being together in a safe and pleasant environment that the hotel creates.
The staff are very professional, caring and helpful and the hotel seems to be very well run. In fact we made friends with several of the staff who were keen to please and make sure we had an enjoyable time. As people, the staff (certainly the ones we met here) were warm and genuine. The hotel is also very safety conscious with several security guards on duty throughout the day and a lifeguard on patrol of the children's pool.
We were also surprised at how calm the sea was on the beach of the hotel. Due to the normal direction of the wind and the hotel's position in a natural bay, this hotel is protected from the stronger winds that cause the waves to crash onto the beaches that are found closer to the centre of Cancun. The water is clear, the sand is fine and it's great for small children to paddle and play very safely. This wasn't mentioned as a feature on the website but it really is a gorgeous beach setting.
This hotel is also fortunate to avoid attracting the students at Spring Break. Several of the big hotels had loud DJ's playing music and were hosting pool games for the spring breakers but the Presidente wasn't affected at all. It is far enough away not to get caught up with any unwanted party guests, but near enough that you can walk to these areas if you want to remind yourself how lucky you are to be in this quiet and calm hotel!
Only...(really the only) possible negative was that the party district of Cancun - which is about 15-20 minutes walk away, does seem to have some open air nightclubs and in the early morning, on one or two mornings when the wind was in a certain direction, you could hear a faint thud of the music. Not the hotel's fault (or in fact any of the hotels fault!), not enough to get upset about but a very light sleeper might be mildly disturbed if they turned off the air conditioning (which generally drowned it out). This hotel is probably the furthest hotel away so any other hotels must therefore be even more affected than this one. I add this comment just so you realise this is a real review and not a plant!
- get a pool facing room if you definitely want to avoid faint music
- eat out in the various restaurants that Cancun has to offer (especially Harry's for a funky, trendy atmosphere or Natura for more of a back packer experience). The hotel staff were happy to help getting reservations if needed.
- Order an iced coffee from the pool / beach bar.
- Look out for the resident beard dragon lizard that sunbathes by the pool! The kids love him.
- Don't buy things from the local shops, walk 5 minutes further to the super market in Cancun central and save a fortune!
Overall, the hotel is really relaxing, professionally run and well worth the money in comparison to the other all inclusive style hotels that we saw. A big thank you to all the staff at the Presidente Intercontinental Cancun. We miss you!
20 April 2015