Rated 4.5 out of 5 by 248
Rated 5.0 out of 5.0 by rosie4me Extraordinary place!
My 19 year old daughter, 16 year old son and I vacationed in Mexico for the first time this July (2014). We decided to stay @ the Presidente as we are long time Priority Club Members and were not interested in an all inclusive. The location of this hotel was fabulous as it is outside the noise and the craziness of the hotel zone but close enough to take the bus or a cab to any attractions. Upon arrival, the General Manager Nathalie came out to greet us and within 20 minutes of arrival - we were on the beach with our fajita's ordered and our toes in the sand! We immediately knew we would return to the Presidente as everything was so perfect from the moment we arrived! !The entire staff goes above and beyond to ensure that your stay is extraordinary! Javier @ the beachfront bar makes the best mojito in the world and Julio @ the Espresso bar made the best latte we have ever had! The entire staff right down to the door men (David) were the most polite, gracious and customer service oriented hotel staff we have ever encountered! The food was amazing, the grounds were beautiful, pools very clean, the private beach @ the Presidente was very clean with white powdery sand, an abundance of beach chairs and free kayaks right on premises. My teenagers absolutely loved this place as did I! We travel often and this was by far the most memorable and impressive experience we have ever had in any hotel in North America! The only con is that we had to leave!
28 September 2014
Rated 5.0 out of 5.0 by rosie4me there is nothing quite like this hotel!!!
There is not enough room to mention every spectacular detail that makes this hotel the best possible choice in Cancun! The fantastic location, the open air /beach front bars and restaurants with delicious food and drinks, the spotless private beach, amenities, excursions and beautifully landscaped grounds are all top notch!.....WE are a family with a 16 and 19 year old and WE ALL LOVED IT ALL! Its the unbelievable staff @ The Presidente however that sets this hotel apart from all others! I traveled to Cancun with my 2 teenagers and we stayed @ this hotel and loved it!!!! My husband joined us several days later and we moved to a larger all inclusive hotel when he arrived as we thought our teenagers may enjoy being closer to the hotel zone. Boy were we wrong!!! From the moment we arrived at the subsequent "4 star hotel" it was a nightmare. We were moved to 3 different rooms due to mold, broken ac and also a large water break in our ceiling. This was a very costly vacation and I was in near tears. Even my teenagers had trouble sleeping as the noise from the hotel zone bars kept us up until 2am. I called the GM Nathalie @ the Presidente the next morning and explained to her what happened and within hours we were back at the Presidente- in a beautiful room with the wonderful amenities and staff! We travel several times each year; we have stayed in hundreds of hotels. We have NEVER written a review of a hotel before- but there is nothing quite like this hotel and their staff and everyone should know that!!
28 September 2014
Rated 5.0 out of 5.0 by KHGDallas Amazing Resort--in all areas!
Location, staff, Club Lounge, beach, amenities, excursions, etc....LOVED IT ALL! There isn't enough room or time to detail all the great things we experienced at this hotel. To start, the staff is fantastic!
We had a big snafu with the airline we flew and when we arrived, the staff could not have been more understanding and sympathetic.
From check-in, to the Club Lounge, the on-site excursions and restaurants, we were treated like royalty. The Club Lounge is the best I have been experienced and, I have visited many brands. The beach is the best in Cancun and as you can see, others who have reviewed this resort have stated the same.
The on-site dining options are great. The club lounge breakfast, cocktail hour and service are superb!
My husband and I travel quite a bit and I have yet to take the time to write a review as most of our stays are just regular stays. This resort impressed me enough to take the time to write. The hotel concierge's were so helpful and knowledgeable and had great recommendations for local dining, activities and nightlife.
We took a private catamaran cruise, which we booked through the on-site amenity desk and it was more than we expected. We will definitely be back!
Overall, I truly cannot find one thing that I would change about our trip. I highly recommend booking this hotel. We will definitely be back!
17 September 2014