Rated 4.7 out of 5 by 406
Rated 5.0 out of 5.0 by ricfibra Muito bom
Excelente hotel, com certeza irei outras vezes, e tambem indicarei.
26 March 2015
Rated 4.0 out of 5.0 by rbsjulie Beautiful Hotel but Services Lacked
This is a beautiful property and the remodel improvements are wonderful. The beds/pillows are very comfortable.
However, some of the issues outweigh this. The internet service is pathetic. it is unusable and it was not just us but other guests in the hotel were also talking about it.
If you are Ambassador members, don't expect some of the same services you get at other properties. This hotel follows the program only even though they could go beyond as other properties do. It is clear they want people to pay for upgraded rooms services and not give them out.
It would be nice to have more English speaking TV stations. There were only 3 - 5 and most were news stations.
26 March 2015
Rated 5.0 out of 5.0 by El Pimienta Great Facility With Excellent Staff.
I was very pleased with this hotel. The staff were excellent. They are incredibly friendly and helpful, willing to assist you with the smallest request. From the bell staff to the concierge to the front desk people to the restaurant and bar staff, everything is done in a fast, efficient, courteous manner. You are not treated like you are just another number.
A special mention goes to Refugio, a server that we met in the hotel restaurant one morning at breakfast. He took care of us for breakfast on three occasions. He was a genuinely nice guy that did everything efficiently with a great sense of humour. Always with a smile on his face. He even gave me some table side Spanish lessons for free which was greatly appreciated. :) Thanks Refugio you made my stay !
25 March 2015