Rated 4.7 out of 5 by 434
Rated 5.0 out of 5.0 by Lorenzoreff Excellent Service
Had a great stay , your staff was very helpful . Gonzalo and Javier at the beach and Food and Drinks team were great , Catalina at Club Lounge , And of course Mariana at Sales was fantastic ,
16 April 2015
Rated 5.0 out of 5.0 by Charlie V Muy buenas vacaciones familiares
Estuvimos con nuestra familia 6 días y quedamos muy contentos y satisfechos con todo el personal del hotel, nos trataron siempre con mucha cortesía y muy atentos.
Es muy grato saber que en hoteles ubicados en la Republica Mexicana existe personal calificado en la atención del huésped.
Recomiendo ampliamente a todo el staff del hotel, camaristas, personal de recepción, botones, todo el departamento de alimentos y bebidas.
Muchas gracias a todos por hacernos sentirnos como en casa
14 April 2015
Rated 5.0 out of 5.0 by Lavin Excelente como siempre
Recomiendo ampliamente el hotel, ubicación inmejorable en la mejor playa de Cancún con un servicio excelente.
Mi única recomendación es contar con un bar con música por las noches para gente mayor, ya que la zona hotelera no cuenta con uno, todos los lugares son para jóvenes, sería todo un éxito.
Mis felicitaciones, esperando visitarlos pronto.
13 April 2015
Rated 5.0 out of 5.0 by Rob & Leah Amazing stay
I cannot recommend his hotel high enough.
The Staff: they went out of their way to make sure everything was perfect. Naomi at the beach restaurat was fabulous. She took her time with our children and spoke to them in English and Spanish. Our kids asked to have dinner there almost every night. Jesus and Carlos were great bringing us food and drinks on the beach. Humberto at the concierge's desk was also very helpful. The turn down service was great. The kids loved getting chocolates every night.
The Beach: Because you are at the top of the "7", the beach is protected by Isla Mujeres. This means its calm, wide and crystal blue.
Accommodations: We had 2 connecting rooms for a family of 6 on the 9th floor overlooking the crystal blue waters. Perfect.
13 April 2015
Rated 5.0 out of 5.0 by Tatto Los empleados
La atencion del chef Sesma,Roman,javier de la albaeca,los camaristas,la recepcion hicieron que la estancia fuera la mejor que he recibido durante todas mis visitas tanto de trabajo como fmiliares en este hotel,yo los invito a cambiarse su estancia en este hotel,ya que los que acostumbrmos a viajer por parte del trabajo siempre nos quedamos en una firma y no nos damos cuenta que hay mejores hoteles y atencion por le mismo precio la DIFERENCIA EL PERSONAL
12 April 2015
Rated 5.0 out of 5.0 by Beto21 Excellent stay
The hotel got really nice and looks very modern after the full renovation. Beach is wonderful with wide sand strip and calm blue waters. My kids stayed for hours in the sea as if they were in the swimming pool. Swimming pool is very nice too. Excellent service. Internet speed (very slow) was the only bad part of the stay.
11 April 2015
Rated 4.0 out of 5.0 by maiglesi Bumpy Start But Great In The End
My stay was great! When I first arrived to check in they told me that my room was not ready and so I should come back in 15 minutes. So my family and I went out to eat and let an hour and a half go by. When we finally went back and tried checking in once more, the same gentleman told us again that our room was not ready and this time we waited there for another 30 minutes before they finally decided to move me to another room. Because of this they gave me free wifi and lounge access. They also gave me the platinum ambassador welcome letter and asked whether I would like 600 points or a small snack and water. When I arrived in the room there was fruit and water laid out even though I had decided to get the points. The room was modern and a good size compared to other hotels I had stayed at using award travel. However, after that first hicup the rest of the stay went well, and my family also enjoyed the complimentary lounge access as well! My next stay will be in Paris so we'll see how that goes!
11 April 2015
Rated 5.0 out of 5.0 by segoviano alimentos
el chef del restaurant nos atendio muy bien buen servicio y personal bien
10 April 2015