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Presidente Cancun Resort

Rated 4.5 out of 5 by 230 reviewers.
Rated 5.0 out of 5.0 Very good experience Everything was very good. The hotel is excellent, the accommodations very good. My only negative perception is the outside view of the hotel. In Cancun the vast majority of the hotels seems spectacular from the outside. All will look shining and new, while intercontinental will look like old and not so well maintained. Nothing to do with the inside though, as it is all perfect. Another point to improve is the concierge. It was never there. Well probably it was there at some point but I went to look for the concierge for about 6 times, and did not find any of them. Maybe it is because there is a stand to sell park tickets and other Cancun trips (Isla Mujeres, Chichen-Itza etc..). I believe because there is a stand for that, there is no much need to have a concierge available all day long. My critic is that this stand will not give you any information unless they feel you are buying their packets. While the concierge should be there to give you a general orientation before going to the stand and decide what to buy. All local information I had to ask had to be done to the front desk. Anyway, I think you should thing of improving this point. 18 August 2014
Rated 4.0 out of 5.0 by front of house the front of the hotel definitely needs a repaint as it creates a bad first impression. Beautiful beach frontage. The bar área inside the hotel could do with a freshen up but the beach bar was well decked out and comfortable. We did not eat in the hotel but there are ample eating places in the close vicinity 18 August 2014
Rated 5.0 out of 5.0 by Honeymoon Stay was the BEST! My wife and I came to the Presidente Cancun Resort for our honeymoon. We arrived early Monday morning and our room was not ready in which, the great staff offered us a room to stay/sleep in since we were exhausted until our oceanfront room was ready! It was much needed because we slept till dinner. THANK YOU STAFF. My wife and I had an oceanfront room, there was a free bottle of champagne our first and last night at the resort along with chocolate covered strawberries. Being that we are Platinum IHG rewards members, the resort took care of our needs! The staff pointed us in the right direction of a local grocery store right next to the property to get snacks for during the day. We ate every dinner meal on the property, with the highlight being dinner on beach!!! Highly recommended, and totally worth it! We became friends with our server Javier Juarez, he was excellent. It was almost as if he was our personal server the entire trip. He continuously made sure we were comfortable, any and all of our requests were met because of Javier. We also took a ride on the sailboat, Spartacus by Mr. Paul, the best thing to do on the property. We went sailing for almost two hours in the crystal blue waters of the Caribbean! THANK YOU FOR A WONDERFUL HONEYMOON! 18 August 2014
Rated 5.0 out of 5.0 by Playa e Instalaciones Excelente.. muy buenas instalaciones y la playa muy bonita.. la alberca muy buena, el hotel limpio y a un costo considerable. La comida es buena 17 August 2014
Rated 5.0 out of 5.0 by Tremenda Experiencia! El Presidente InterContinental Cancun, combina lo mejor que puede esperarse mientras vacaciones: La mejor playa de todo Cancun, limpieza, atención esmerada y profesional de su staff y un excelente precio! El personal con el que tuve oportunidad de interactuar en verdad disfruta de brindar servicio a sus visitantes y huéspedes. Con mucha calidez, cortesía y profesionalismo. La habitación en que alojé tenía una linda vista a la laguna y me impresionaron los detalles de la decoración de muy buen gusto, la limpieza pulcra, todo funcionando perfectamente y bien iluminada para trabajar en su escritorio ejecutivo. El internet alambico es con costo, pero vale la pena pues su velocidad y consistencia son bastante buenas. Pude almorzar y cenar en El Caribeño, la comida deliciosa, muy bien presentada, con amplias ofertas gastronómicas desde la cocina tipica de la zona, mariscos y cortes finos. Excelente sabor y muy buena calidad. Gracias a todo el personal que labora en el Presidente Intercontinental Cancun. Estoy pensando en volver a Cancun y seguramente estaré nuevamente en este hotel. 16 August 2014
Rated 5.0 out of 5.0 by Excellent service We had a fantastic stay - highly recommended! The service was excellent, all the staff were highly attentive and courteous. Thanks for making our stay so great! 16 August 2014
Rated 5.0 out of 5.0 by El PRESIDENTE me la hizo facil y divertido En esta ocasion me toco ir a Cancun acompanado solo de mis hijos y sobrinos, generalmente cuando salimos de viaje la compania de mi esposa siempre es muy importante, porque ella como mujer se encarga casi de todo y de todos, organiza y ameniza habitaciones, desayunos, comidas, playa, alberca, paseos, etc., bueno en este viaje desde luego que extrane mucho a mi esposa, pero PRESIDENTE INTERCONTINENTAL logro que todo fuera mas sencillo para nosotros como si ella estuviera presente; con la excelente atencion y buen servicio que nos brindaron todos los empleados,de alguna forma se cubrio la ausencia de mi Senora. Muchas gracias a todos los miembros de este excelente Hotel, especialmente a Nancy en recepcion que nos recibio y atendio con mucha calidez, Adolfo Concierge por su amabilidad y eficiencia y a Nataly y Victorio, Gerente y Subgerente por su educacion y profesionalismo. Claro que pensamos volver, ahora si acompanados de mi esposa!!! AS 12 August 2014
Rated 5.0 out of 5.0 by Playa extarordinaria y buen servicio en gemeral La playa y la ubicación de este hotel es lo que más vale la pena. El edificio en general ya muestra los años que tienen des servicio. Ya necesita una remodelación general! 11 August 2014
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Presidente Cancun Resort
  • Blvd Kukulkan Km 7.5
  • Cancun , 77500
  • Mexico
  • Front Desk +52-998-8488700

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Spanish, French

Pet Policy

Only guide dogs are allowed to stay in the hotel premises.
  • Local Time

    4:31 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking