Rated 4.3 out of 5 by 86
Rated 5.0 out of 5.0 by 1Dan Exceptional Holiday
We have been in this hotel several times over the years. Our last visit was in February 2014. The room on the 6th floor on the Executive level was absolutely exquisite. The beach and grounds are superior to many other facilities in Cancun. We find the staff are always extending themselves and the service is exceptional. I'd highly recommend the main restaurant at the hotel (and already have done so). Not only that you will have superb meals that the chef and staff are willing to accommodate to your personal tastes.
The outside facade is not glamorous but once you enter you will be very happy with what you find.
27 February 2014
Rated 5.0 out of 5.0 by Wicki Great service, wonderful beach, lovely room
The four nights we spent were lovely...the restaurant delicious even if expensive. I will stay again......
24 February 2014
Rated 3.0 out of 5.0 by pilot5301 Bad guest services and unbearable wifi
The toilet in our bathroom leaked on the floor (sewage?) during our entire stay. We notified guest services and requested a room change, however, our requests were ignored. Guest services never even called me back as I requested.
As Gold IHG member, I was awarded free wifi internet. However, the quality was so poor, I was never able to use wifi in our room, requiring me to go down to the lobby to conduct my necessary business on line. Even in the lobby, the internet connection was so slow, it was almost unusable. I feel sorry for anyone who has to pay for this unacceptable poor service. Come on Presidente, even low end IHG properties provide decent wifi service gratis.
23 February 2014
Rated 5.0 out of 5.0 by Lauretahiti Beautiful resort
Amazing experience: the Hotel is ideally located on a perfect white sand and quiet beach but also closeby commodity and souvenir shops (5 minute walk) and Cancun's night life area (15 minute walk.)
The food and beverage service on the beach is incredibly fast and of great quality.
The rooms overseeing the lagoon give you great shots of the sunset but most importantly offer all you need including coffee and water bottles. Extra plus for the very comfy bed.
I recommend the Club lounge for the great view it gives over the entire resort but also for the quality of its breakfast (including lots of different choices every day and welcoming staff.)
Wherever you choose to spend your day in this resort, you Will feel like at home. Do not forget to have a massage on the beach.
I highly recommend this property.
19 February 2014
Rated 5.0 out of 5.0 by EF-MM Excelente servicio
Muchas gracias por su excelente trato para nuestros invitados!
17 February 2014
Rated 4.0 out of 5.0 by Gaël Beautiful suite - Great view - Amazing beach
Comfortable room, spacious and a beautiful view on the beach.
The beach is amazing !
The signs of caring in the suite are a real "plus".
The Club level is a very nice space to enjoy breakfast and evening aperitif.
The staff is very helpfull and friendly.
It's our 2nd time and we will return :-)
11 February 2014
Rated 5.0 out of 5.0 INOLVIDABLE EXPERIENCIA
Durante mi estadía de 6 días todo transcurrió en un ambiente de suma cordialidad y eficiencia. Todos los servicios funcionaron correctamente y cuando necesité ayuda por algo, se me brindó sin demora. La playa es la más linda de todo Cancún, lo que ayuda a mejorar aún más la experiencia vivida.
11 February 2014
Rated 5.0 out of 5.0 by Cac201 Excellent Service
It was a fantastic experience. Wonderful beach. Has to be experienced
01 February 2014