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  • 1 888 IC HOTELS
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Rated 4.6 out of 5 by 312 reviewers.
Rated 5.0 out of 5.0 by Paradise in Cancun! We stayed at the Intercontinental Presidente for a long weekend getaway. Being an IHG Platinum member, I was greeted by the head concierge Adolfo who promptly checked us in and gave us an overview of the property. Property had just gone through a major renovation. Our room was spectacular! With marble floors, glass walk-in shower, spacious room, and a view that was out of this world! Property is directly on the beach. Plenty of chairs available with permanent umbrellas on the beach and an extremely large pool area. Pool was done in marble and had 5 connecting whirlpools. There is also another "quiet" pool not far away. Food at the pool was amazing. Had the shrimp tacos for lunch and they were the best. Staff was wonderful. Always very friendly and willing to help if needed. They always smiled and said hello every time we passed by someone. The only small downfall was there was sales people stationed by the elevators next to the doors leading to the pool. They were always asking "did you receive your welcome packet". After about a half of dozen times, it became very annoying. Found out they do not work for the hotel and are trying to sell you a membership to a hotel club. Steer clear of these folks and everything else will be fine. All in all, we had an excellent time at the Intercontinental Presidente and can't wait until our next visit. 28 January 2015
Rated 5.0 out of 5.0 by Wonderful Staff My husband and I had a great time here. The staff was so kind, helpful and happy to have us. We felt very comfortable here and loved the location. a little bit off the main path but so easy to get around on the local bus. 28 January 2015
Rated 5.0 out of 5.0 by Christmas 2014 This was our second stay at this hotel, we returned simply because our first visit was outstanding. This second visit was equally so, if not better....a great location, exceptional staff including Humberto who greeted us upon our arrival,recognized my Platinum Elite status and found us an excellent upgraded newly renovated room. Alfonso another concierge was equally as attentive throughout our stay and answered any questions we had. Jesus in the Mediterranean restaurant, Jesus on the beach and Jesus In the beach bar along with Luis were all absolutely terrific in their service. Eleazar? At the beach bar was also terrific with great attentive friendly service. Whilst sitting on the beach Bernado with Jesus gave the best service of any waiters I've seen in many years. Javier did a tremendous job of making us feel very special and very welcome on a daily basis.... We again enjoyed all the restaurants....great food !!! We also enjoyed very much the sailboat ride on a beautiful day with Paul....good value for your money !!! Seeing the hotel from the water reminded us what a great place it is with a beautiful beach. This is a great hotel all round with excellent staff and we look forward to returning again soon. 27 January 2015
Rated 5.0 out of 5.0 by Excelente Estancia en Cancun Una vez mas el Hotel Presidente supero nuestras expectativas. Desde el momento que arribamos al hotel, hasta el momento de la salida, fuimos tratados de una forma excepcional. El hotel luce muy bien debido a las mejoras que se han realizado, Una vez mas estamos muy satisfechos con el servicio y las habitaciones del hotel Presidente Intercontinental en Cancun. Gracias y saludos 26 January 2015
Rated 5.0 out of 5.0 great hotel Great beaches, staff and restaurant looking out at the beach. Very contemporary style. 25 January 2015
Rated 5.0 out of 5.0 by Best vacation EVER! Our vacation was to celebrate our 50th anniversary. It could not have been more perfect. The hotel is beautiful and just the right size; it is not one of the mega hotels of Cancun. The food and amenities were great. The beach and ocean front could not have been more perfect. But the most amazing part was the service. We have travelled frequently over the past 50 years, and we have never had the outstanding customer service that we had at the Intercontinental Presidente It started the moment we checked in with Daniel and Adolfo. we enjoyed getting to know Jose, Julio, Luis, and Pablo in the Club Room. Teresa makes a great omelet. Jesus and the pool bar anticipated our every need. I know I'm missing some names; everyone was awesome!! We shall return to this wonderful hotel. And "thank you "again for your kindness, Adolfo. 25 January 2015
Rated 5.0 out of 5.0 by Best Hotel and Staff! Lucky enough to stay in some wonderful hotels all around the world and this resort certainly matches up to any of them. From the moment we checked in at the private concierge until we checked out the staff of this resort did an amazing job taking care of us. The beach is one of the prettiest we saw in Cancun. The wait staff on the beach is constantly attentive without being overbearing or intrusive. The concierge was always ready to help us, the bar and restaurant personnel were wonderful...even the pool towel attendants were smiling, gracious and fantastic. The view from our 7th floor ocean facing room was breathtaking and the room so well designed when you sat in the bed you looked right out to the ocean. We really enjoyed sitting there at night and watching the pirate ship sail by. DO NOT MISS THIS is a bargain compared to most Cancun hotels and you will feel like a rock star from the moment you arrive. 23 January 2015
Rated 5.0 out of 5.0 by wonderful staff The staff make this hotel! They are so attentive and friendly and went out of their way to help us- especially with a family illness. The new renovations are also great. 22 January 2015
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InterContinental Presidente Cancun Resort

  • Blvd Kukulkan Km 7.5
  • Cancun , 77500
  • Mexico
  • Front Desk +52-998-8488700

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Spanish, French

Pet Policy

Only guide dogs are allowed to stay in the hotel premises.
  • Local Time

    5:16 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking