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  • 1 888 IC HOTELS
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Rated 4.6 out of 5 by 358 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service! Complimentary cake and sparkling wine for my husband (his birthday), a room upgrade to one with a breathtaking view, and fantastic service overall made this short stay one that we'll never forget! 26 February 2015
Rated 5.0 out of 5.0 by Servicio excelente y personalizado y la mejor playa Viajamos con nuestros dos hijos y el hotel a diferencia de otros es excelente para visitar en familia. Dos amplias piscinas (niños y adultos), la playa de arena blanca y suave, muy tranquila para los niños (sin rocas) y para nadar. El servicio muy bueno a todo nivel, todo el personal con la mejor disposición y muy buenos tiempos de respuesta frente a algún requerimiento (se nota que no es un hotel masivo, el trato es muy personalizado). Restaurantes de muy buen nivel y variedad suficiente, no hay necesidad de salir a comer fuera, precios razonables. Si tenemos la oportunidad, sin duda volveríamos a Intercontinental. 26 February 2015
Rated 5.0 out of 5.0 by With InterContinental Presidente Service Professionals that Anticpate Your Every Need - Why Stay Anywhere Else As a 'Long Time Reader of Travel Reviews and First time Writer of aTravelReview', I write and endorse without hesitation the InterContinental Presidente Cancun What a great experience - from check-in to check-out. My family {4 boys, my wife and me} sayed at the InterContinental Presidente Cancun from Feb 18th to Feb 23rd and would stay there again if we visit Cancun in the future.. In a highly competitive hotel area {evidenced by a 10 minute walk on the beach, we passed no fewer than approx. ~ 25 diff hotels}I assume each of these hotel offer guests comparable/indistinguishable amenities [pool, food, beach, concierge, room-service, valet....} However, the InterContinental Presidente distinguishes itself by delivering to its guests a superb service offering. Each and every ImterContinental employee anticpated my family's wants and needs and delivered fantastic service. I am sure I am leaving out many, many employee names who made our 5 night stay incomparable - so I aplogize in advance. The following emloyee names I do recall because each went out of his way daily to ensure our pleasurable stay. As examples, Bernardo delivered all 6 of us lunch each day -- not an easy task as we could have been scattered around the pool or the beach -- he never once forgot us or misplaced an order. Luis,the server in the restaraunt would have cappaccino waiting for my wife and me exactly how we like it as we arrived for breakfast each morning. He talked to each of our boys at breakfast and made the experience that much more personable for them. Adolfo, the Concierge remembered our 4 boys' names and went out of his way to be overly solicitous with recommendations during our stay. The manager {from Argentina} went out of his way to help my family resolve a minor room inconvenience. He profffered a solution that created immediate good-will with us and for his brand. . 25 February 2015
Rated 5.0 out of 5.0 by 5 night stay at Presidente Intercontinental Cancun Resort My husband and I both thoroughly enjoyed our 6-day/5 night stay at the Cancun Intercontinental Resort. We were greeted and checked in by friendly staff and as both of us are Platinum Elite members, we were offered Club Lounge access, which was great (they have great breakfast at the Club Lounge there and snacks/drinks in the evening). Our room had a beautiful oceanfront view up on the 9th floor, and we really enjoyed the pool and the other amenities that the hotel has. We loved the beach - it's a beautiful stretch of gorgeous white sand (the best in Cancun, so I hear!) We both really enjoyed our romantic getaway without the kids, since both of us do a lot of travel for business usually, this was a much appreciated break. We look forward to returning to Cancun with our children and staying at Intercontinental there again! 25 February 2015
Rated 5.0 out of 5.0 by Great hotel after refurb This hotel is much improved after its recent refurbishment. Excellent service and facilities. Club lounge provides great value. 25 February 2015
Rated 5.0 out of 5.0 by Férias de Carnaval Correu tudo bem na nossa hospedagem no Intercontinental Presidente. O único comentário que tenho a fazer foi que no primeiro dia pedimos uma pizza no quarto e como não nos avisaram no check-in tive que pagar em dinheiro o serviço e não aceitaram cartões de crédito nem que fosse incluída a despesa na conta do Hotel, mas não foi nada grave. 24 February 2015
Rated 5.0 out of 5.0 by Servicio excelente la disposición de habitaciones y baños es muy lógica y completa; muy cómodos. resaltó la atención brindada por el personal y la disponibilidad a solucionar problemas y atender pedidos. Realmente muy buenos. t 24 February 2015
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InterContinental Presidente Cancun Resort

  • Blvd Kukulkan Km 7.5
  • Cancun , 77500
  • Mexico
  • Front Desk +52-998-8488700

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Spanish, French

Pet Policy

Only guide dogs are allowed to stay in the hotel premises.
  • Local Time

    5:30 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking