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Presidente Cancun Resort

Rated 4.5 out of 5 by 204 reviewers.
Rated 5.0 out of 5.0 by Exceeded My Expectations My husband and I stayed for one night to celebrate our 13th wedding anniversary. I emailed ahead of time to request a dinner reservation on the beach. Adolfo confirmed with me (prior to my arrival) that the reservation was made. First impressions mean so much! Upon arrival the gentleman that checked us in was very courteous. I also had the opportunity of meeting Adolfo during the check in process. We loved our suite on the sixth floor and beach was amazing. The GM introduced herself to me during the checkout process and was also very nice. She advised the hotel would be renovated and invited us back next year. My husband and I would love to return next spring/summer for a few days. 21 July 2014
Rated 3.0 out of 5.0 No fue la mejor experiencia Nos alojamos sólo una noche en este hotel, los cuartos son maravillosos y el personal es atento, sin embargo la alberca estaba muy sucia, en las orillas de veía una nata y burbujas de grasa, muy desagradable, los meseros en el restaurante estaban abrumados y eran cortantes y un poco groseros, el chiquito club no es un gran atractivo, les ponen una película a los niños para evitar interactuar con ellos. 21 July 2014
Rated 5.0 out of 5.0 by FORMIDABLE y EXCELENTE Todo fue genial desde el recibimiento magnifico con ADOLFO sus atenciones tanto al recibirnos y al despedirnos Y como vez anterior el buen GREGORIO en el lounge club siempre atento y dispuesto a brindar un excelente servicio que te invita a retornar En el desayuno MIGUEL siempre con alguna sorpresa de la cocina amena y fresca del lounge, Por su parte en la tarde con CARLOS también haciendo la estancia placentera y muy exquisita con el menu de la noche. Cabe mencionar el servicio de playa y alberca de BERNARDO siempre atento y en el caribeño con CARLOS con detalles como toallas para refrescarse y en el bar JOSE preparando malteadas de chocolate para las niñas. La limpieza del cuarto y las sorpresas de toallas que les gustaron a las niñas por parte de CELIA Hacen que en realidad que no se necesite salir del hotel ya que es estar como en casa siempre bien atendido y cuidado así como las niñas en tiempos se la pasaron muy bien con la atención por parte de YADIRA. Todo eso hace que siempre sea la primer elección para ir a descansar y pasarla de lujo en Cancun. No nos queda duda ahí estaremos visitando nuevamente una vez terminada la remodelación SALUDOS A TODOS Y GRACIAS 20 July 2014
Rated 5.0 out of 5.0 by Treated us like royalty Take it from somebody who practically lives in hotels these folks know how to deliver excellent customer service. The entire staff honestly treated our family like royalty at every moment of our stay. Special thanks to Ruth Arias Regional Revenue Manager, Adolfo(Concierge), Gregorio and Miguel from the Club lounge. These four individuals went above and beyond daily and we truly appreciated it. The property is beautiful!! The beach is awesome and the food and drinks are both reasonably priced and to die for. Try the shrimp quesadilla, the guacamole and salsa and the shrinp ceviche which were a few of our favorites. Don't be afraid to spend a couple of extra bucks and stay on the club level tryst me it's worth it's weight in gold. It's only about a 5 minute walk from downtown so you can party to your hearts desire. 20 July 2014
Rated 5.0 out of 5.0 by Comfortable beds Good, outside needs painting. Rooms were clean and comfortable. Beds were a little small but very comfortable. Staff were very friendly. 18 July 2014
Rated 5.0 out of 5.0 by servicio muy bueno en general nuestra experiencia fue muy buena. muy amable todo el personal y muy calido. nuestra habitacion remodelada buena. si pensamos que se necesita mas espacio para colgar toallas y vestidos de baño en el baño. 18 July 2014
Rated 4.0 out of 5.0 by Habitación frente al mar Me hospede en el segundo piso la habitación era la 202 si mal no recuerdo, la reserve con vista al mar y me imaginaba que la vista era realmente al mar y no fue asi , la vista solo podía ver unos kioscos y la playa. 17 July 2014
Rated 5.0 out of 5.0 by Incredible Beach and the Best Service Anywhere incredible staff, whitest softest beach anywhere great time!! would go again 17 July 2014
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Presidente Cancun Resort
  • Blvd Kukulkan Km 7.5
  • Cancun , 77500
  • Mexico
  • Front Desk +52-998-8488700

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish, French

Pet Policy

Only guide dogs are allowed to stay in the hotel premises.
  • Local Time

    11:52 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking