Rated 4.5 out of 5 by 230
Rated 5.0 out of 5.0 by Huang927 best beach in cancun!!
I stayed here with my girlfriend in January 2014 (MLK week). We were upgraded an ocean view suite on the club level (THANKS ADOLFO! My girlfriend was blown away with the view, especially waking up to the beautiful sunrise!). The room was very spacious and clean. The bed was extremely comfy, especially the PILLOWS. We both slept amazingly each night! (They even have a pillow menu.... like seriously... wow!) Truly have recognition for its members. I think this hotel has the best beach in all of cancun! We were seriously shocked at how SOFT the sand was. Other beachfronts in cancun are rocky but there was not one rock here! We walked all the way out into the ocean (to the ropes) and still no rocks on the ground...just super soft sand! Simply amazing. The hotel was supposedly sold out but did not see a soul! It felt really exclusive and extremely quiet and romantic. Adolfo was great along with the entire hotel staff! They have their InterContinental umbrellas scattered through the hotel so just in case it randomly rains you would not get soaked! Luckily we didn't have to use it! It only rained on the day we were suppose to leave :) We ate breakfast every morning in the club lounge (it was complimentary); it wasn't extravagant, rather simple but it was delicious. There is an outdoor balcony area to dine in the club lounge with the ocean view. It was really beautiful to go sit out there for breakfast (especially waking up early to see the sun rising in the ocean's horizon). The restaurant by the pool with the outdoor seating makes one of the BEST burgers I have ever eaten in my life (price is very affordable as well). It was so good I ordered it like every day for lunch (they take orders from the beach area which made it too convenient for me to order more!) The hotel is located in a more quiet area of cancun (which I prefer), kind of away from the bars and clubs but the bus stop is right outside the hotel and it only costs $1 (each way) to ride the bus and it'll probably take like 10 minutes to get to the "entertainment" parts of cancun. And the buses come very frequently, did not have to wait more than 5 minutes ever.
This was definitely one of the most relaxing vacations we have had. We stayed here for 5 nights and were not ready to leave (and NY was just hit with a big snowstorm too!). We loved every second of it. The views are beautiful. The weather was perfect. The staff was amazing and friendly. We are extremely impressed with this hotel and definitely upholds quality and service of the InterContinental brand. Definitely will be staying here the next time we visit Cancun!
05 April 2014
Rated 5.0 out of 5.0 by Gary819 Great Staff Makes for a Memorable Stay!
We recently had the opportunity to vacation in Cancun for the first time and it certainly will not be our last visit to this beautiful city. Our stay was indeed memorable largely due to the incredible stay we had the the Presidente InterContinental. Our accommodations were beautiful with a spectacular view of the ocean. The room was exceptionally clean and the bed was very comfortable. Each morning and evening we had access to the Club Lounge. While the food and drink were very much appreciated, it was the interaction with the staff that really made the difference. Gregorio, in particular, was very friendly and helpful. He made you feel welcome and that you were a valued guest. While there are many hotels to choose from on the Cancun strip, you cannot find another hotel that has a better beach - beautiful white sand with lots of thatched huts and lounge chairs to relax and the ocean water is incredible. You can walk out a great distance into the mild, warm ocean water. No matter who you encounter in this hotel, they always greet you with a smile and "hola." Adolfo, the Concierge, was very helpful with recommendations and making reservations during our stay. He is a genuinely nice man and clearly loves his job. Our experience in the bars and restaurant was also a very favorable experience. If you are considering Cancun, don't hesitate to stay at the Presidente InterContinental...you will be impressed!
02 April 2014
Rated 4.0 out of 5.0 by Enrico67 Relaxing Vacation
Wife and I had very relaxing time. Beach was gorgeous and pool area pleasantly quiet for us. We keep hearing about the age of the hotel but it was beautiful, modern and very clean not old at all! The staff work so hard but are always friendly and courteous and helpful. Jesus made it a fun time at the grill.Front door staff Antonio and the others and Adolpho at front desk, very helpful and courteous. Gracias to waiters and Seniorita (from ciento trenta). We would be pleased to come and visit your hotel again some day. Thank you for a lovely time.
Eric & Silvia
02 April 2014
Rated 5.0 out of 5.0 by Dennis Carter Cancun Fun
Great hotel with one of the best beaches that we have ever been to! The whole family enjoyed our stay and would come back.
01 April 2014
Rated 5.0 out of 5.0 by Whiplash13 Spring break 2014! What a beautiful week.
Great beach! Beautiful pool. Very helpful and courteous staff. Food was good but a little expensive. Not the newest property but very well maintained and water/beach is amazing. Peso or USD. You choose which currency to pay or tip in. Can't say enough about the friendly staff (Jesus at beach side grill!) Never left the beach/pool during the day. Bus or walk to shopping and food at night. Perfect weather all week.
Quality time with the family is hard to find during spring break but the Presidente dilivered. Spring break kids were enjoying themselves but never inconvenienced anyone else. Better than I expected. I read lots of reviews before booking here and I was very satisfied with the property and staff.
30 March 2014
Rated 5.0 out of 5.0 by dandy2014 Totalmente recomendable.
Excelente ubicacion con la mejor playa de la zona hotelera.
El personal tanto del lobby del hotel como de los bares y restaurantes de playa, tienen un trato inmejorable.
Todo muy limpio.
Volveria a utilizar este hotel en proximos viajes.
28 March 2014
Rated 5.0 out of 5.0 Fabuloso Aniversario.
El mejor regalo de aniversario que pude darle a mis padres fue este viaje a Cancun, y el placer de hospedarnos en Intercontinental Cancun en el cual encontramos personal con gran amabilidad y siempre ofreciendo ayuda.
Como el chef del restaurante que complació a mi padre al día siguiente con un plato especial así como a Berenice por su disponibilidad en el servicio.
Una felicitación al equipo responsable de hacer que la estancia fuera genial.
25 March 2014
Rated 5.0 out of 5.0 by VICKADRI NUESTRA BODA INTERCONTINENTAL FACIL E INOLVIDABLE
Elegimos el Intercontinental Cancun para nuestra boda porque ya habiamos estado en el Hotel y nos encanto la sencillez y la amabilidad del personal, ademas habiamos visto una boda en su playa y todo estaba super lindo...
Organizar nuestra boda con el Intercontinental fue lo mas facil porque hay cero exigencias.. no te piden habitaciones minimas, no te cobran por invitados no hospedados, te dan libertad de proveedores.. pero a la vez, los proveedores que te ofrecen son excelentes... la Boda fue en su totalidad inolvidable.. todo fue en la preciosa playa del Hotel, el civil y el Rito Maya fueron mas de lo que habia esperado, el cocktail, buffett italiano.. TOOODo estuvo excelente.. VIctorio Chiumello, Adriana Castro, la juez, Samya la shamana, DJ Coello.. todoo el personal.. desde meseros, guardias, hasta la chica del Shoe Valet fueron espectaculares personas, amables, accesibles y super sonrientes... Agradecemos al Intercontinental por sus atenciones y por hacer nuestra Boda un suenio realidad...
24 March 2014
Rated 5.0 out of 5.0 by Wazzuu5 Great Find
My wife and I spent three day at the IC Cancun. Nice quiet resort, spectacular beach, great view of sea from room, clean, and would return. We stayed on the 6th floor in a IC Club room. I would recommend a club room with a balcony. Breakfast and Happy hour are included-great value. The service was excellent!!
19 March 2014
Rated 5.0 out of 5.0 by Kathy26 Best of the Best
Have vacationed in many resorts, but we keep going back to this exceptional hotel for many reason. One of which is the service from top management on down to the housekeeping. Everyone smiles and greets you, their goal is to make your vacation the best ever. The beach without a question is the best in all of Cancun and not just because of the superb beach waiters, but clear water and beautiful sand! The rooms are immaculate, clean and nicely decorated. Their mission is to have you return and our mission is to go back next year with our entire family. The beach is awesome for children. You will be extremely happy if you book this hotel! See for yourself that this is the best hotel in all of Cancun!
16 March 2014
Rated 5.0 out of 5.0 by moni13 Unfortunatly
Every thing was excellent, except some guys running at 5 o clock in the morning, knocking at the doors and saying policeee!!
I was scared at first, after I realized the were drunk I couldn't sleep any more.
You should be more careful with that
It´s a very nice hotel
15 March 2014
Rated 5.0 out of 5.0 Tres días de relajacion en el paraiso
Fueron tres días inolvidables en la mejor playa y el hotel mas hermoso de Cancun. El personal es sumamente atento, gracias a Bernardo a quien conocemos desde hace mas de 14 años desde que comenzamos a ir al hotel de vacaciones, así como Luis, Carlos, Martin, Jenaro y los chicos como Julian y Miguel que nos ayudan en la playa a conseguir una palapa cómoda con los camastros y sillas que nosotros podemos usar. La calidad de los alimentos y bebidas es cada vez mas rica, variada y agradecemos que siempre nos consienten preparándonos platillos a nuestro gusto. Todo el personal desde nuestra llegada al hotel fueron muy amables y siempre nos han tratado de manera muy familiar. Esperamos con ansia nuestras próxima visita! Muchas gracias a todos por sus atenciones.
14 March 2014
Rated 5.0 out of 5.0 by Sergi1983 Brillante
Destaco la atención y amabilidad de todo el personal de front (recepcionistas y bell boys) muy atentos todos y me dieron buenas recomendaciones. También no me olvido de la atención de los camareros del restaurante y de la playa. Inmejorable la ubicación del hotel y sus instalaciones, cerca de todo, a demás tiene una parada de bus al lado. La comida muy buena, riquísima, drinks muy buenos. El área que se lleva todos los premios es la playa, que buena playa señores! y que bien cuidada esta.
Hay que mencionar lo hermosa que son las habitaciones, excelente la cama, el baño, decoración, limpieza, todo.
Debo, tengo y necesito volver a este hotel, excelente trabajo hacen todos, regresare, es una promesa.
14 March 2014
Rated 5.0 out of 5.0 by Bengt Try out this hotel
Our second trip to this resort was as good as the first one!
Recognition as a Platinum guest was swift, and service and attitude was great!
Friendly faces are often not found in the service industry these days, but this was the exception to that statement.
The entire chain of staff we came across gave us the perfect cornerstones to a very nice vacation.
Clean rooms, excellent breakfast, nice restaurants and bars and a great beach!
Thank you and we will see you again. Promise!!
Britt and Bengt
14 March 2014
Rated 5.0 out of 5.0 by enricooo My stay
This was my third time here, and I come from Italy...
What can I say? I'm waiting for next time...
Even if I've been stayed five time in my life in Mexico, when I have to relax I always choose this Hotel. Fantastic! No much more to say, difficult to explain, important to live to understand the memorable experience.
Thank you so much to all the staff.
12 March 2014
Rated 3.0 out of 5.0 by ArunT No wifi
We were on the ground floor without as view. Check in for our group of 6 took an inordinate time. Though we came at 5pm, we were told that one room would not be available. Only when complaining and asking to see the manager was a room mysteriously free.
The main disadvantage was that the wifi did not function for all the 3 days we were there.
The breakfast was good.
Overall an average stay
09 March 2014
Rated 5.0 out of 5.0 by 1Dan Exceptional Holiday
We have been in this hotel several times over the years. Our last visit was in February 2014. The room on the 6th floor on the Executive level was absolutely exquisite. The beach and grounds are superior to many other facilities in Cancun. We find the staff are always extending themselves and the service is exceptional. I'd highly recommend the main restaurant at the hotel (and already have done so). Not only that you will have superb meals that the chef and staff are willing to accommodate to your personal tastes.
The outside facade is not glamorous but once you enter you will be very happy with what you find.
27 February 2014
Rated 5.0 out of 5.0 by Wicki Great service, wonderful beach, lovely room
The four nights we spent were lovely...the restaurant delicious even if expensive. I will stay again......
24 February 2014
Rated 3.0 out of 5.0 by pilot5301 Bad guest services and unbearable wifi
The toilet in our bathroom leaked on the floor (sewage?) during our entire stay. We notified guest services and requested a room change, however, our requests were ignored. Guest services never even called me back as I requested.
As Gold IHG member, I was awarded free wifi internet. However, the quality was so poor, I was never able to use wifi in our room, requiring me to go down to the lobby to conduct my necessary business on line. Even in the lobby, the internet connection was so slow, it was almost unusable. I feel sorry for anyone who has to pay for this unacceptable poor service. Come on Presidente, even low end IHG properties provide decent wifi service gratis.
23 February 2014
Rated 5.0 out of 5.0 by Lauretahiti Beautiful resort
Amazing experience: the Hotel is ideally located on a perfect white sand and quiet beach but also closeby commodity and souvenir shops (5 minute walk) and Cancun's night life area (15 minute walk.)
The food and beverage service on the beach is incredibly fast and of great quality.
The rooms overseeing the lagoon give you great shots of the sunset but most importantly offer all you need including coffee and water bottles. Extra plus for the very comfy bed.
I recommend the Club lounge for the great view it gives over the entire resort but also for the quality of its breakfast (including lots of different choices every day and welcoming staff.)
Wherever you choose to spend your day in this resort, you Will feel like at home. Do not forget to have a massage on the beach.
I highly recommend this property.
19 February 2014
Rated 5.0 out of 5.0 by EF-MM Excelente servicio
Muchas gracias por su excelente trato para nuestros invitados!
17 February 2014
Rated 4.0 out of 5.0 by Gaël Beautiful suite - Great view - Amazing beach
Comfortable room, spacious and a beautiful view on the beach.
The beach is amazing !
The signs of caring in the suite are a real "plus".
The Club level is a very nice space to enjoy breakfast and evening aperitif.
The staff is very helpfull and friendly.
It's our 2nd time and we will return :-)
11 February 2014
Rated 5.0 out of 5.0 INOLVIDABLE EXPERIENCIA
Durante mi estadía de 6 días todo transcurrió en un ambiente de suma cordialidad y eficiencia. Todos los servicios funcionaron correctamente y cuando necesité ayuda por algo, se me brindó sin demora. La playa es la más linda de todo Cancún, lo que ayuda a mejorar aún más la experiencia vivida.
11 February 2014
Rated 5.0 out of 5.0 by Cac201 Excellent Service
It was a fantastic experience. Wonderful beach. Has to be experienced
01 February 2014
Rated 5.0 out of 5.0 by iserjio Enjoyed my stay!
It was great staying at the Intercontinental Hotel, and I've enjoyed all time there. There was minor misunderstanding, but I was pleased to see General Manager working as part of reception staff (you don't see this too often!!!) and she managed to sort things immediately and professionally. Clearly, the hotel is in good hands of carrying individual! I felt welcomed and like at home. I would wish to say the same about my other stays across the chain, but this is another story. Thanks again for the great time in Cancun!
28 January 2014
Rated 5.0 out of 5.0 by Viajeroturista 21 días inolvidables
Nuestra estadía inolvidable : llegamos el día 14 de diciembre desde el primer día nos hicieron sentir en casa ,el personal del hotel fue en demasía amable y cordial. De los ejemplos a destacar están El Capi Oligario, quien no demoro en hacernos sentir de lo más mimados. Sólo decir que desde el inicio nos sorprendía todos los días con alguna cosa o presente en la habitación, ni hablar de la comida del restauran El caribeño del cual sólo,podemos decir que en casi todas las ocasiones que comimos no solo fuimos atendidos excelentemente sino que en muchas ocasiones nos cocinaron platos de la mano del chef del restaurant exclusivamente para nosotros. Además del cariño expresado por parte del personal del hotel qüienes consentían a los más pequeños del grupo familiar cabe destacár la amabilidad de Airis quien siempre nos atendió como sí fuéramos de la casa. Además debo destacar el excelente comportamiento del Consierge del Hotel quien en muchas ocasiones nos ayudo con las reservacíones de restaurantes fuera del hotel. Además de estar siempre a la orden para cualquier ayuda que necesitáramos. Fuimos 14 personas que estábamos en el grupo y todos coincidimos que esta estadía fue una de las mejores en años. Por ultimo nuestro agradecimiento a la Gernte del hotel en quien descansa la responsabilidad del personal a cargo y a quien felicitamos por tan excelente personal.
28 January 2014
Rated 5.0 out of 5.0 by Eddy76 Probably Cancun's Best Resort
We have been coming to Cancun regularly for 35 years. We have preferred to stay at InterContinental Presidente exclusively for about the past 10 years. It is a quiet resort located on the best beach in Cancun.
All areas of the resort are kept super clean and housekeeping does a very thorough job daily in cleaning the guest rooms, which are very comfortable and up to date. If you should mention an issue about anything not to your satisfaction about your room, someone will come within about 30 minutes or less to resolve the issue and you will receive a call from the front desk confirming that all is well. The staff are very professional and friendly at all levels and seem to have good morale. Food and beverage service and quality at the resort restaurants and bars is very good, and if you want to vary from the menu and customize your order, they are happy to accommodate you.Our favorite waiter, Jimmie, is very attentive and will go out of his way for you. Food and beverage service out on the beach is excellent. Although all the waiters are good and friendly, two in particular, Martine and Bernardo will always greet you by your name and remember how you like your food or beverage prepared. The concierge (or Club) level rooms have a private restaurant/lounge that serves a complimentary breakfast and early evening appetizers and drinks that is very nicely done.The waiter Gregorio and morning cook Asalya do a great job. They will greet you and remember what your likes are. with a great attitude. All the waiters in the resort report to Celso Rodrigues who is constantly hurrying from one service area to another ensuring that service is maintained at a high level. He also makes a point of interfacing with guests to make sure everything is OK. The front desk personnel are very helpful and pleasant and the concierge, Adolfo is most accommodating; he even helped me learn to properly use my I-phone. It is nice that the resort has two locations on the property that provide free use of computers.What all of the above means is that someone is doing a fine job in the overall management of the resort. A resort functions to the image of its management. I say thank you to Nathalie Urban, the General Manager who has consistently made our experience at this resort a very good one through her hands-on overseeing of all functions of the resort. Things just seem to get better each year
Ms. Urban is very visible daily, and when she recognizes a repeat guest she will initiate a very friendly dialogue. When the General Manager is away on a business trip, a very capable Assistent Manager, Victorio, steps in so there is no management void.Now you know why we return at least annually. We are looking foreward to returning this April.
27 January 2014
Rated 1.0 out of 5.0 by bobiner Not exactly High End
Great location, with wonderful rooms and structure. Just not good customer service.
27 January 2014
Rated 2.0 out of 5.0 by pkorman Maybe I was expecting too much or ?????
There concierge service was exellent but that's it. When I was arrived at the Cancun airport there was no shuttle to hotel. I paid 70 dollars one way. I paid 30 dollars from hotel to airport at last day. Bell mans were terribel with english and they wer not move without tips. The selection of the food in lounge at the morning and night time were so limited with local fruits that was not eatable. Smell from AC units were like never cleaned filters. Cleaning maid were not fully trained. They missed wipe out cleaning spray not only glass doors also bath tubs too. Beds linen was not pressed and touches were not good with skin. I turned all lights in and out but not bright enough. My wife found a bug near toilet but not cleaned until we call for service. See attachment picture. Doors to balcony was not sealed so it was so noisy last two windy nights. I usually enjoyed stay in intercontinantal Seoul Korea but not this one.
13 January 2014
Rated 4.0 out of 5.0 by Marianne00 Muy buen servicio
Quisiera felicitarlos por mantener impecables las instalaciones del hotel presidente Cancun; donde me hospedé el fin de semana
Los cuartos están muy bonitos y las camas son súper cómodas
De servicio, casi todos en recepción fueron muy amables; pero sobre todo Carlos, del turno nocturno, excedió nuestras expectativas al ser amable en todo momento, estar al pendiente y hasta recordar nuestro cumpleaños
Gracias a él nuestra experiencia en Cancún fue muy agradable
Las únicas sugerencias que les daría para mejorar sería que calentaran el agua de la alberca un poco y que en el buffet hubiera jugos naturales porque sabían como a pintura...
Gracias por sus atenciones y saludos
13 January 2014