Rated 4.7 out of 5 by 462
Rated 5.0 out of 5.0 by TNTravelerAD Best Intercontinental Ever
We celebrated our 35 wedding anniversary and a great time. The beach was wonderful clean and spacious. Both the service and food at the beach and in the restaurant was excellent and the prices very reasonable.
Hueberto and Alfonzo who man the concierge desk were fantastic. They are very knowledgeable about the area and extremely helpful in arranging reservations at great local restaurants. were a big part of making our vacation memorable I want to thank you both.
May 2, 2015
Rated 4.0 out of 5.0 by swjoo Good location, Best beach but should care about cleanness
Hotel was located in the right place in Cancun. Beach was beautiful and we could walk to places nearby easily. Breakfast restaurant was also good and servers were pretty attentive.
We stayed in a suite room. View was great but we've seen many ants in the room. Hotel should care more about cleanness of the room.
May 1, 2015
Rated 3.0 out of 5.0 by Haniff123 Fancy room but not practical
This hotel is very good looking and meet all the standards of a 5 star hotel except one major detail. The room is very nice looking inside, different from any other hotel room but not practical. They sacrifice comfort and practicality for looks to the highest extent. Nothing is in the right place, doors open wrong way, towels fall off the rack just by passing near it, Closet impractical, storage draw not accessible, Shower has no door, etc, etc. Definitely not my style
April 30, 2015
Rated 4.0 out of 5.0 by Nils2 services, food
Staff is great and services are excellent. People are very nice and friendly.
The only thing that will improve the place is to hire a good chef. Unfortunately none, almost none of the choices in the menu tasted good. (We tried everything). It would be great if some simple things included so one could order small dinners if choices are limited. Even the pizzas were lacking taste. We looked more local, Mexican specialties (fish tacos but they didn't have any taste). A good chef would improve the kitchen a great deal. You can invite different chefs from other countries to perform their skills. Many would love to demonstrate his creations.
Yes, the kitchen needs improvement. Otherwise, it is a great place.
April 29, 2015
Rated 5.0 out of 5.0 by Celtic1945 Great refurbishment
We stay here every year about this time but this is the first time since last year's renovations. The IHG Concierge and check-in desk is now very conveniently close to the main doors and we started to feel special being greeted on our arrival. The Club floor no longer has its lounge, which has been moved to the ground floor and is much more spacious and comfortable although the wood inserts on the floor tend to make tables unsteady. Breakfasts are more lavish and the evening snack service is well worth while. And when we return next year we should have a salon and spa to look forward to!
And again I must praise the manager and her staff who look after us and solve all of our small problems including recovering our coats from Avianca after they had made a round trip to Colombia.
April 29, 2015
Rated 5.0 out of 5.0 by Cuc2015 Beautiful locale, great amenities
What a marvelous accommodations, right on the beautiful sandy beaches and lovely multiple pools.
April 28, 2015
Rated 5.0 out of 5.0 by Cristiano111111 Lovely Stay
Wordless.... everything is perfect at Intercontinental Presidente Cancun. Concierge the best. Hotel staff... looks like a family!!!
My compliments once more!
April 26, 2015
Rated 5.0 out of 5.0 by amayarovich Chief Concierge - Adolfo De La Torre
Chief Concierge - Adolfo De La Torre made our stay memorable.
We have received the outstanding level of service from him (greeting, treating and taking care of our stay).
April 26, 2015