Rated 4.5 out of 5 by 246
Rated 4.0 out of 5.0 by Belinda M Enjoyable & Relaxing
This was my second trip to this hotel and the hotel out did themselves for the second time! The hotel beach and pool areas was perfect for relaxing and enjoying time with friends. The hotel team was always very friendly and helpful no matter what our question or need might have been during our stay. And you have to try the chips & guacamole it is incredible, fresh and the perfect snack while by the pool or on the beach under a cabana! We had breakfast each morning on the club level where the hotel offered a variety of fresh fruits, pastries and cooked to order omelets perfect start to the day! I can't wait to go back again and stay longer than 2 days! Great job team Intercontinental Presidente Cancun Resort !!!!!
10 May 2014
Rated 5.0 out of 5.0 by Galarium Excellent trip!
Amazing hotel and services!
I was treated even better for being a member of IHG, got free wifi and late checkout!
The beach is astonishing!
09 May 2014
Rated 5.0 out of 5.0 by Lolette Una estancia perfecta
En verdad los quiero felicitar por haber hecho que mi estancia fuera perfecta en todos los sentidos.
Desde la llegada hasta el final de la estancia todo el personal se caracteriza por una singular amabilidad; desde quien da la bienvenida, el registro y check out fue ágil, los meseros, room service, camarista, entre otros como el personal de limpieza en área públicas.
Las instalaciones se encuentran en perfecto estado, la habitación con una limpieza impecable.
Por ser miembro del programa IHG Rewards Club me tuvieron detalles en la habitación y un pavo real muy simpático hecho con una toalla.
Conozco bastante bien Cancún y pueda dar fe que el hotel Presidente InterContinental tiene la mejor playa de la zona y sus restaurantes son de estupenda calidad.
Me hubiera gustado poder disfrutar más!
Gracias a todos por haber hecho de mi estancia una experiencia perfecta.
09 May 2014
Rated 1.0 out of 5.0 by pd_atx Tried to over-charge, poor service
Didn't have parents room ready at check-in, offered drink tickets (they don't drink). Had trouble charging bill at restaurant to room - this took a call to front desk and wasted my time to sort out. Had to cancel a better rate with breakfast because it was listed as smoking - it is a non-smoking hotel. Way over charged when I went to check-out - more than double for just the room rate. This process took a long time to sort out, and the staff was unprofessional - even making me email my original reservation so they could simply match what I have reserved. This caused me to miss breakfast with my elderly parents dealing with the very unfortunate situation that should have *never* occurred. Wrote IHG Customer Care to complain and I am unsatisfied with their response.
I will not stay at this hotel again. If it was one or two issues, fine - I understand that not every stay at a hotel is perfect. But there were multiple issues that were unacceptable and the staff did not resolve in a timely manner and were very rude.
I will say that some of the wait staff were good. But the front desk staff in general were not - they lacked basic custom service skills. Easy to see why this is no longer a AAA 4 diamond hotel. The front desk staff seemed to do the bare minimum, and could not even do this properly.
Stayed May 2014, traveled with family
08 May 2014
Rated 5.0 out of 5.0 by Sr. Pacquaio Very friendly Staff
I have been staying at this hotel for the past four years already. As a matter of fact almost everybody knows me. From the bell boys Freddie, Antonio, Bernardo and the others, sorry for my poor memory but they are all amazing and friendly. They all call me Sr. Pacquiao because I come from the Philippines originally. Best regards to Eleazar, Guztavo, Martiniano the front desk clerks for their friendly service. I will always recommend this hotel to my friends to stay here whenever they visit Cancun. Belated happy birthday also to the big boss Amazing Natalie Urban. More power to all of you and see you again next season.
05 May 2014
Rated 1.0 out of 5.0 by OUTARQS EL SERVICIO FUE PESIMO
BUENAS DIAS AL LLEGAR A EL MARTES 22 LA HABITACION NO ESTABA LISTA NOS MANDARON A OTRA MIENTRAS TERMINABAN CON LA QUE NOS CORRESPONDIA NO HUBO QUIEN NOS ATENDIERA FUI A PREGUNTAR A LAS 6:00 O 7:00 Y ME DIJERON QUE YA ESTABA LISTA. LA ATENCION DEL PERSONAL FUE MUY MALA. EL ASEO DE LOS CUARTOS LO HACIAN A LAS 3:00 PM Y EL SABADO TUVE QUE IR A HABLAR CON LA GERENTE PARA QUE HICIERAN LA LIMPIEZA.. EL COLMO EL DIA DE MI SALIDA ME ENCONTRE CON LA GERENTE Y ME DICE OYE TENIAS ANOCHE UNA CENA GRATIS TE ENVIE UN CORREO Y COMO YA NO TE VI... JAJAJA SE VE QUE LES INTERESA UNO COMO CLIENTE CON ESAS ACTITUDES. PARA REMATAR COMENTA PUES YA NO PUEDO HACER NADA PORQUE YA TE VAS YA CASI PARA SUBIR AL TAXI..
ESTE HOTEL TIENE UNA PLAYA LINDA Y SUS INSTALACIONES SON ACEPTABLES PERO EN SERVICO ES UN HOTEL DE MALA CALIDAD NO LO RECOMIENDO. Y NO VOLVERE A HOSPEDARME AHI.
PD EL FAMOSO CORREO DE LA CORTESIA TODA UNA MENTIRA.
02 May 2014
Rated 4.0 out of 5.0 by Dhar Good property ideal location with minor flaws that can be fixed
We had great stay at the Presidente ! Right upon arrival, Adolfo immediately recognized our Platinum Elite status and check us in personally at the concierge desk ! Unfortunately they could not accommodate us to the Club level ocean view rooms, which I was really looking forward to. The beach is great, nice wide white sand.. not crowded, great service.
Some suggestions for improvement.
Meal service could be better. Only one place was open when we arrived with limited menu.
Charge for in room coffee packs after first night? really?
Elevator wasn't working for 5 mins when we were trying to checkout at 4.30 in the morning.
30 April 2014
Rated 5.0 out of 5.0 by Zhekai 酒店感觉有点旧，但是性价比还不错。
30 April 2014
Rated 4.0 out of 5.0 by JenS123 Great stay, very nice beach
We really enjoyed our romantic 4 day trip here. The food was delicious! Highly recommend the guacamole and the breakfast buffet was very good each day. Lunch by the lounge chairs was great too. The private beach was very nice, and not too crowded. We had a leak in our room from the adjacent room and when maintenance was called they came up immediately, and when speaking with the front desk, they offered to upgrade our room at no charge the following day. They were accommodating to our needs with the minor leak issue. I would definitely recommend this hotel, and would return if I make it back to Cancun!
28 April 2014
Rated 5.0 out of 5.0 by hanny best cost quality relation
Me and my wife stayed at intercontinental cancun for a couple of days attending a conference. The price quality of this property is outstanding. Much better than many other hotels in the cancun area. Wonderful sandy beach, new appointed room with many electronic controls and a beautiful view to the blue ocean. Comunications with other atractions in the zona hotelera is very easy and unexpensive using the clean and fast public bus service. Stops are right in front of the hotel.
24 April 2014
Rated 5.0 out of 5.0 by Rorris Hermosas vacaciones
El hotel Presidente Intercontinental ofrece sin duda la mejor playa de Cancún sus instalaciones de playa son excelentes y el trato del personal es inmejorable.
Excelente opción para disfrutar de unas vacaciones
23 April 2014
Rated 4.0 out of 5.0 by safifa comfort hosoitallity
We had a very romantic honeymoon in the hotel.
All the staff are very kind and very helpful.
The Breakfast wasn't so good; the variety was not much.
15 April 2014
Rated 5.0 out of 5.0 by Lalis Excelente
Sin duda el personal hacen que el hotel mantenga siempre el prestigio que lo caracteriza. siempre en excelentes condiciones, servicio y la mejor playa.
14 April 2014
Rated 5.0 out of 5.0 by CarlyW Ideal beach location with friendly service
I'll go back to this hotel as soon as I can! I wanted a beautiful beach with soft sand and clear calm water for swimming and that's exactly what I got! It was perfect, except for the coffee at the restaraunts. Weak with no flavor - come on, doesn't Mecico have coffee plantations?
13 April 2014
Rated 5.0 out of 5.0 by manuel63 Magnifica atención
He tenido una magnifica atención del personal
sobre todo del SR. Adolfo, salvador y Edgar, pero en general
todo el personal me dan un magnifico trato.
11 April 2014
Rated 4.0 out of 5.0 by XzavierB Beautiful Beach Getaway
My fiancé and I stayed here on a romantic getaway. The room was spacious and beautiful. Unfortunately we could not open the window at all to enjoy the sea breeze. The mini bar was locked each day upon our return, which was annoying as I would expect to be able to use the fridge, especially after asking to have it unlocked. The wifi was atrocious throughout the facility, which was disappointing as well. Otherwise the beach was perfect and the swimming facilities were fantastic. I would stay again, just with the expectation that I could not conduct business if needed as well during my stay.
08 April 2014
Rated 5.0 out of 5.0 by Huang927 best beach in cancun!!
I stayed here with my girlfriend in January 2014 (MLK week). We were upgraded an ocean view suite on the club level (THANKS ADOLFO! My girlfriend was blown away with the view, especially waking up to the beautiful sunrise!). The room was very spacious and clean. The bed was extremely comfy, especially the PILLOWS. We both slept amazingly each night! (They even have a pillow menu.... like seriously... wow!) Truly have recognition for its members. I think this hotel has the best beach in all of cancun! We were seriously shocked at how SOFT the sand was. Other beachfronts in cancun are rocky but there was not one rock here! We walked all the way out into the ocean (to the ropes) and still no rocks on the ground...just super soft sand! Simply amazing. The hotel was supposedly sold out but did not see a soul! It felt really exclusive and extremely quiet and romantic. Adolfo was great along with the entire hotel staff! They have their InterContinental umbrellas scattered through the hotel so just in case it randomly rains you would not get soaked! Luckily we didn't have to use it! It only rained on the day we were suppose to leave :) We ate breakfast every morning in the club lounge (it was complimentary); it wasn't extravagant, rather simple but it was delicious. There is an outdoor balcony area to dine in the club lounge with the ocean view. It was really beautiful to go sit out there for breakfast (especially waking up early to see the sun rising in the ocean's horizon). The restaurant by the pool with the outdoor seating makes one of the BEST burgers I have ever eaten in my life (price is very affordable as well). It was so good I ordered it like every day for lunch (they take orders from the beach area which made it too convenient for me to order more!) The hotel is located in a more quiet area of cancun (which I prefer), kind of away from the bars and clubs but the bus stop is right outside the hotel and it only costs $1 (each way) to ride the bus and it'll probably take like 10 minutes to get to the "entertainment" parts of cancun. And the buses come very frequently, did not have to wait more than 5 minutes ever.
This was definitely one of the most relaxing vacations we have had. We stayed here for 5 nights and were not ready to leave (and NY was just hit with a big snowstorm too!). We loved every second of it. The views are beautiful. The weather was perfect. The staff was amazing and friendly. We are extremely impressed with this hotel and definitely upholds quality and service of the InterContinental brand. Definitely will be staying here the next time we visit Cancun!
05 April 2014
Rated 5.0 out of 5.0 by Gary819 Great Staff Makes for a Memorable Stay!
We recently had the opportunity to vacation in Cancun for the first time and it certainly will not be our last visit to this beautiful city. Our stay was indeed memorable largely due to the incredible stay we had the the Presidente InterContinental. Our accommodations were beautiful with a spectacular view of the ocean. The room was exceptionally clean and the bed was very comfortable. Each morning and evening we had access to the Club Lounge. While the food and drink were very much appreciated, it was the interaction with the staff that really made the difference. Gregorio, in particular, was very friendly and helpful. He made you feel welcome and that you were a valued guest. While there are many hotels to choose from on the Cancun strip, you cannot find another hotel that has a better beach - beautiful white sand with lots of thatched huts and lounge chairs to relax and the ocean water is incredible. You can walk out a great distance into the mild, warm ocean water. No matter who you encounter in this hotel, they always greet you with a smile and "hola." Adolfo, the Concierge, was very helpful with recommendations and making reservations during our stay. He is a genuinely nice man and clearly loves his job. Our experience in the bars and restaurant was also a very favorable experience. If you are considering Cancun, don't hesitate to stay at the Presidente InterContinental...you will be impressed!
02 April 2014
Rated 4.0 out of 5.0 by Enrico67 Relaxing Vacation
Wife and I had very relaxing time. Beach was gorgeous and pool area pleasantly quiet for us. We keep hearing about the age of the hotel but it was beautiful, modern and very clean not old at all! The staff work so hard but are always friendly and courteous and helpful. Jesus made it a fun time at the grill.Front door staff Antonio and the others and Adolpho at front desk, very helpful and courteous. Gracias to waiters and Seniorita (from ciento trenta). We would be pleased to come and visit your hotel again some day. Thank you for a lovely time.
Eric & Silvia
02 April 2014
Rated 5.0 out of 5.0 by Dennis Carter Cancun Fun
Great hotel with one of the best beaches that we have ever been to! The whole family enjoyed our stay and would come back.
01 April 2014
Rated 5.0 out of 5.0 by Whiplash13 Spring break 2014! What a beautiful week.
Great beach! Beautiful pool. Very helpful and courteous staff. Food was good but a little expensive. Not the newest property but very well maintained and water/beach is amazing. Peso or USD. You choose which currency to pay or tip in. Can't say enough about the friendly staff (Jesus at beach side grill!) Never left the beach/pool during the day. Bus or walk to shopping and food at night. Perfect weather all week.
Quality time with the family is hard to find during spring break but the Presidente dilivered. Spring break kids were enjoying themselves but never inconvenienced anyone else. Better than I expected. I read lots of reviews before booking here and I was very satisfied with the property and staff.
30 March 2014
Rated 5.0 out of 5.0 by dandy2014 Totalmente recomendable.
Excelente ubicacion con la mejor playa de la zona hotelera.
El personal tanto del lobby del hotel como de los bares y restaurantes de playa, tienen un trato inmejorable.
Todo muy limpio.
Volveria a utilizar este hotel en proximos viajes.
28 March 2014
Rated 5.0 out of 5.0 Fabuloso Aniversario.
El mejor regalo de aniversario que pude darle a mis padres fue este viaje a Cancun, y el placer de hospedarnos en Intercontinental Cancun en el cual encontramos personal con gran amabilidad y siempre ofreciendo ayuda.
Como el chef del restaurante que complació a mi padre al día siguiente con un plato especial así como a Berenice por su disponibilidad en el servicio.
Una felicitación al equipo responsable de hacer que la estancia fuera genial.
25 March 2014
Rated 5.0 out of 5.0 by VICKADRI NUESTRA BODA INTERCONTINENTAL FACIL E INOLVIDABLE
Elegimos el Intercontinental Cancun para nuestra boda porque ya habiamos estado en el Hotel y nos encanto la sencillez y la amabilidad del personal, ademas habiamos visto una boda en su playa y todo estaba super lindo...
Organizar nuestra boda con el Intercontinental fue lo mas facil porque hay cero exigencias.. no te piden habitaciones minimas, no te cobran por invitados no hospedados, te dan libertad de proveedores.. pero a la vez, los proveedores que te ofrecen son excelentes... la Boda fue en su totalidad inolvidable.. todo fue en la preciosa playa del Hotel, el civil y el Rito Maya fueron mas de lo que habia esperado, el cocktail, buffett italiano.. TOOODo estuvo excelente.. VIctorio Chiumello, Adriana Castro, la juez, Samya la shamana, DJ Coello.. todoo el personal.. desde meseros, guardias, hasta la chica del Shoe Valet fueron espectaculares personas, amables, accesibles y super sonrientes... Agradecemos al Intercontinental por sus atenciones y por hacer nuestra Boda un suenio realidad...
24 March 2014
Rated 5.0 out of 5.0 by Wazzuu5 Great Find
My wife and I spent three day at the IC Cancun. Nice quiet resort, spectacular beach, great view of sea from room, clean, and would return. We stayed on the 6th floor in a IC Club room. I would recommend a club room with a balcony. Breakfast and Happy hour are included-great value. The service was excellent!!
19 March 2014
Rated 5.0 out of 5.0 by Kathy26 Best of the Best
Have vacationed in many resorts, but we keep going back to this exceptional hotel for many reason. One of which is the service from top management on down to the housekeeping. Everyone smiles and greets you, their goal is to make your vacation the best ever. The beach without a question is the best in all of Cancun and not just because of the superb beach waiters, but clear water and beautiful sand! The rooms are immaculate, clean and nicely decorated. Their mission is to have you return and our mission is to go back next year with our entire family. The beach is awesome for children. You will be extremely happy if you book this hotel! See for yourself that this is the best hotel in all of Cancun!
16 March 2014
Rated 5.0 out of 5.0 by moni13 Unfortunatly
Every thing was excellent, except some guys running at 5 o clock in the morning, knocking at the doors and saying policeee!!
I was scared at first, after I realized the were drunk I couldn't sleep any more.
You should be more careful with that
It´s a very nice hotel
15 March 2014
Rated 5.0 out of 5.0 Tres días de relajacion en el paraiso
Fueron tres días inolvidables en la mejor playa y el hotel mas hermoso de Cancun. El personal es sumamente atento, gracias a Bernardo a quien conocemos desde hace mas de 14 años desde que comenzamos a ir al hotel de vacaciones, así como Luis, Carlos, Martin, Jenaro y los chicos como Julian y Miguel que nos ayudan en la playa a conseguir una palapa cómoda con los camastros y sillas que nosotros podemos usar. La calidad de los alimentos y bebidas es cada vez mas rica, variada y agradecemos que siempre nos consienten preparándonos platillos a nuestro gusto. Todo el personal desde nuestra llegada al hotel fueron muy amables y siempre nos han tratado de manera muy familiar. Esperamos con ansia nuestras próxima visita! Muchas gracias a todos por sus atenciones.
14 March 2014
Rated 5.0 out of 5.0 by Sergi1983 Brillante
Destaco la atención y amabilidad de todo el personal de front (recepcionistas y bell boys) muy atentos todos y me dieron buenas recomendaciones. También no me olvido de la atención de los camareros del restaurante y de la playa. Inmejorable la ubicación del hotel y sus instalaciones, cerca de todo, a demás tiene una parada de bus al lado. La comida muy buena, riquísima, drinks muy buenos. El área que se lleva todos los premios es la playa, que buena playa señores! y que bien cuidada esta.
Hay que mencionar lo hermosa que son las habitaciones, excelente la cama, el baño, decoración, limpieza, todo.
Debo, tengo y necesito volver a este hotel, excelente trabajo hacen todos, regresare, es una promesa.
14 March 2014
Rated 5.0 out of 5.0 by Bengt Try out this hotel
Our second trip to this resort was as good as the first one!
Recognition as a Platinum guest was swift, and service and attitude was great!
Friendly faces are often not found in the service industry these days, but this was the exception to that statement.
The entire chain of staff we came across gave us the perfect cornerstones to a very nice vacation.
Clean rooms, excellent breakfast, nice restaurants and bars and a great beach!
Thank you and we will see you again. Promise!!
Britt and Bengt
14 March 2014