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Resort Jiuzhai Paradise

WELCOME TO

Jiuzhaigou

Default Concierge image

Insider Tips

LOCAL CULTURE

Altitude Tips

Jiuzhaigou is located in the high altitude area. Seniors should take regular medicine and hand carry Oxygen is encouraged. There is strong ultraviolet and sunlight in the scenic area. To protect your eyes and skin, do not forget your sunglasses and anti-ultraviolet cream.
LUXURY AND INTIMACY IN JIUZHAI MOUNTAINS
This Jiuzhai hotel is an intimate upcountry retreat nestled high in the mountains, featuring design reminiscent of an ancient city protected under a glass atrium. With over 1,020 rooms, this Jiuzhai hotel is the largest in the region and perfect for leisure travellers seeking comfort and relaxation. Feed your body, mind and soul at this oriental paradise with five restaurants offering Sichuan, Tibetan, Qiang and international cuisine, and our peaceful Tonayu Spa, with its two stunning pools.

Guest Reviews

Hotel Specific Offers
Terms & Conditions
Introducing IHG® Dining Rewards

HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    The local cuisines with special cooking technologies you can experience in our Geasar Restaurant; The wild mushroom pot was very delicious and heal...
  • Amenities & Services

    From stylish furniture of the Tibetan and Qiang nations to an atrium waterfall and swans in the lake, we offer all the amenities you'd expect from ...
  • SPECIAL PACKAGES

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
Resort Jiuzhai Paradise
  • Jiuzhai Paradise
  • Jiuzhaigou , 623402
  • China, People's Republic Of
  • Front Desk +86-837-7789999

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Japanese, Chinese

Pet Policy

No pets allowed
  • Local Time

    3:16 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • Service animals allowed
    • 3 Room(s) with Accessibility Standards
    • Parking
    Guest Reviews
    Rated 3.7 out of 5 by 57 reviewers.
    Rated 2.0 out of 5.0 by Poor experience This is the first time that I stay at the Intercontinental Hotel Jiuzhaigou. I must say that for a hotel that is situated in one of the most beautiful places in the world, it is not very well-run. When I made my reservation, I was specifically told that I will get a guaranteed upgrade of room in view of my membership. I was also told that I will get complimentary wifi in my room. I indicated that I have asthma and needed a clean non-smoking room. At the reception, I was told that I will not get a room upgrade because I have booked a suite and that is good enough for me. When I insisted on my entitlement of a room upgrade which I was repeatedly assured at the time of booking that I will get, I was repeatedly told that I have already booked a good room and I do not need an upgrade. I told them that I can't accept what they said. It is not a matter of need but entitlement. The manager on duty then told me that if I get an upgrade, it will be the presidential suite. My reply is that if the upgrade is a presidential suite, so be it. When she noticed my firm stand, she immediately told me that she has an upgrade available for me. It was through a lengthy insistence that I finally got an upgrade. What I cannot understand is why they can't simply give me an upgrade straight away without any fuss. She has no right to say that my room is good enough and deny me the upgrade. If that is the case then there is no need to have the presidential suite. There is no recognition for membership. When I entered my room, I was shocked to realize that it was a smoking room as there are ashtrays and match stick boxes at every corner of the room. There were a total of at least 7 ash trays in the unit. I swept my finger on one of the side tables and it is so filthy that I can see the dirt on my finger. When I asked for my complimentary wifi, I was told that there is no wifi in all the rooms. When I asked another person, I was told that the wifi is chargeable. The 2 inconsistent information is also different from what I was told when I made the booking. The first 1 hour of my arriving at this hotel has made me a disappointed person. For all the good name that all other hotels in the same chain have tried so hard to maintain, this hotel will bring a bad name to the chain if it continues this way. There is one saving grace in the hotel and that is another duty manager called Daniel. He is from Turkey. He is very sincere and hardworking. He personally called at my room and took pains to rectify the inadvertence of his colleagues. This young man is a gem n will be an asset in any organization. 30 July 2014
    Rated 4.0 out of 5.0 by Better than expected. We read negative reviews about the service at the resort before we came. We instead had a pleasant experience except for 2 things ---- (1) the bed was very hard. So much so that we felt it painful to sleep on. We were there for 4 nights. (2) we had to check out very early due to the closure of the road to the airport because they were upgrading the roads. So we quickly settled our bills ( for 2 rooms) before we had our breakfast at 6.30 am with the intention to go back to our rooms after breakfast to pack up and use the toilet. We were told by the cashier that once we have settled the bill we cannot go back into the rooms! We are frequent travellers and have not heard of such a ruling. The management should be more understanding towards our circumstances. We merely wanted to avoid having to face a long queue if we were to settle the bill after our breakfast and that would also mean we have to rush through breakfast as there was a huge crowd at the breakfast hall. Overall we found the staff pleasant and they tried their best . We liked the glass house effect of the resort as it gave us the feeling that were seated outdoor. The landscaping and lightings are very well done. 20 July 2014
    Rated 5.0 out of 5.0 by Amazing We have stayed in Intercontinental locations on three continents and this ranks among the best. The mountain views, amazing domed lobby, breakfast buffet in glassed forest, and terrific concierge made our stay at this exotic location a dream. 29 June 2014