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WELCOME TO

Mzaar

Concierge Photo
Patricia Turk
Concierge Supervisor

Insider Tips

LOCAL CULTURE

Dress Code

Some locals still wear the traditional Lebanese cherwal, while others adopt more cosmopolitan clothes. We recommend wearing decent cloths while visiting religious places.
SPECTACULAR MZAAR SKI RESORT IN KFARDEBIAN, MOUNT LEBANON
Nestled amid the peaks of Mount Lebanon, this luxury resort and spa offers year-round recreation. Ski direct from the resort with access to an 80km trail or enjoy a variety of activities including climbing, hiking, biking and rafting. This resort features a heated indoor pool, cinema and one of Lebanon’s leading spas. Experience a taste of Lebanese mountain cuisine at the signature El Hor Tent restaurant. Discover numerous unique historical sites nearby, including the Faqra ruins.

Guest Reviews

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HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    Les Airelles offers breakfast and can be turned into a ballroom. Le Refuge serves international and local cuisine, located at the foot of the slope...
  • Amenities & Services

    The hotel offers a variety of amenities, including ski slopes at the foot of the hotel, a heated indoor pool with retractable roof and side, an exc...
  • SPECIAL PACKAGES

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...

InterContinental Mzaar (Mountain Resort & Spa)

  • Ouyoun El Simane
  • Mzaar
  • Lebanon
  • Front Desk +961-9-340100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, German, English, Spanish, French, Dutch , Portuguese

Pet Policy

Pets are not allowed
  • Local Time

    5:06 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • 1 Room(s) with Accessibility Standards
    • Parking
    Guest Reviews
    Rated 4.0 out of 5 by 76 reviewers.
    Rated 3.0 out of 5.0 by Great service at Bar and Food Since you end up staying at the Bar, Lounge and Restaurants most of the times, the staff will make your stay extremely hospitable an enjoyable....Thumbs Up. Quality of food is also amazing. Otherwise, the state of the room is simple and basic, while the concierge-reception service and internet are unreliable. 28 February 2015
    Rated 3.0 out of 5.0 by Good service but uncomfortable rooms The hotel is very noisy, the bed and pillows are not comfortable however the service is good and the food is excellent. 27 February 2015
    Rated 1.0 out of 5.0 by Very Unhappy Customer The Intercontinental chain is one that I am a loyal customer of, due to the professionalism of its staff, the facilities and the overall experience. The only thing that related the property at Mzaar with the Intercontinental Hotel brand is the name above the reception. At the Intercontinental Mzaar there is no care shown for the property and even less care for the customers - even loyal ones. The hotel is in a beautiful location right on the ski slopes. When you enter the lobby you see the many awards that it has won over the years. Unfortunately it seems that the hotel lives on its past glory, because nothing in our stay could be considered a five star Intercontinental experience. The facility is run down- display shelves in the lobby have been left empty with broken lights dangling - the place gives off an air of unkemptness. The toilets in the rooms do not flush properly - the rooms are run down. The play areas in the basement are dilapidated. The staff overall regard guests as a nuisance. A visit to the spa for a one hour massage demonstrated this quite obviously. Though there was no other guest in the spa the masseuse arrived ten minutes late and showed minimal interest in her customer. We cancelled the other two booked massages because of the first unpleasant experience. The purpose of our visit to the hotel was for the children to go skiing. Since it was their first time there we asked for ski instructors to guide them. We hired one ski instructor for each child due to their different skiing ability. The ski instructors took the children out for two hours and charged USD250 each. When I queried the extortionate price, they told me I had to pay the fee for a full day not just the two hours. Reception, who recommended the two instructors, were sheepish when I complained, but told me there was nothing I could do because the instructors belonged to a company not the hotel. We had numerous experiences of bad service but the last one was unbelievable. We booked two cars to transport us back to Beirut. The women at the desk explained that the cars would take us (a family of three adults, two children and a considerable amount of luggage) to a meeting point where we would have to swap transport. This was because the hotel needed the "four wheel drives" to return back to the hotel to bring out more guests since the snow was getting really heavy. We were assured that two cars or one van large enough to accommodate the number of people and amount of luggage would be picking us up at the swap point. After a pretty hair-raising drive - not in a four wheel drive- we arrived at the swap point to find that only one car albeit a seven-seater was awaiting us. The vehicle could not physically fit the number of people and amount of luggage, which is why we had confirmed and paid for having two vehicles the whole way. When we insisted that we needed another car to get to Beirut the driver of the car who took us to the meeting point became abusive and literally kicked us out of his car and left us standing in a snowstorm, whilst he turned back to pick up the next batch of passengers from the hotel. Our only saving grace was that an empty taxi happened on the scene and drove us to Beirut. It is unfortunate that this hotel carries the Intercontinental name because it misleads loyal Intercontinental customers into believing they are paying for and will experience the service the brand is renowned for. A total overhaul of the property and training of the staff is sorely needed there. 24 February 2015
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