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Rated 4.3 out of 5 by 974 reviewers.
Rated 4.0 out of 5.0 by Very enjoyable hotel We spent four nights at the hotel during August 2014 as a family of two adults and two children. The staff were very friendly and helpful, the room was very nice, clean and well maintained. Overall the hotel is one of the better ones in the Times Square area. 25 August 2014
Rated 5.0 out of 5.0 What happened to Breakfast? We love your dining room, food quality and the service personnel.. BUT what happened with your breakfast menu? We had no choice but to select the buffet, more food then we wished to eat. Ending up with a $79.00 bill for two! I remember how pleasurable your breakfast was and the dining room was busy..... the dining room was empty of patron .....and you didn't have us .....we went outside the hotel. 24 August 2014
Rated 1.0 out of 5.0 by Mistake charge on minibar I was charged on minibar for which I did not consume. Made several call, they said, the minibar has detector, when you move something, will be charged to your room. They promised to refund to my credit card. But, after 5 calls, took me several hours, still no refund to my credit card so far. 24 August 2014
Rated 5.0 out of 5.0 by Simply the best at IHG We came into the city to see a play and spend the night. The hotel absolutely lives up to it's motto "Great Hotels Guests Love" by the way one is treated. Fantastic!! 22 August 2014
Rated 5.0 out of 5.0 by Really wonderful hotel experience Thoroughly enjoyed our stay at Intercontinental Times Square. The bar scene was hip and saavy featuring good wines and a great bar menu. Our room was extremely comfortable and roomy, the bath was especially nice. Thanks also for extremely good service. 21 August 2014
Rated 2.0 out of 5.0 by Bad service for such a good chain I was unexpectedly disappointed by the experience in this hotel. Being very familiar with INTERCONTINENTAL in other location, I was expecting a welcoming and pleasing staff. I'm a club member as well. What I've found was a rigid and non attentive welcome. I was assigned a room at the lowest floor, asked the front desk for a change and received as a response that my reservation was just for a deluxe room and they wouldn't change even for an higher floor at the same category. The site says it is located on higher floors has a amazing view. My credit card had a problem with the magnetic band, I informed the desk saying it was functional and they just needed to type it in, but they replied that evidently it was not and required another card. Not a very warm welcome after an intercontinental flight expecting to arrive in the usual hug of an ihg. By the end of the stay, the toiletry soaps were ended and the service did not replace them.... The position was very close to time square and the best theaters. So we had a wonderful stay .... Anyway .... 21 August 2014
Rated 5.0 out of 5.0 by comfortable bed and very soft pillows very near to times square. on same street as many popular theater. Excellent place to stay if yoy are coming to see plays and enjoy night life 21 August 2014
Rated 5.0 out of 5.0 by Wonderful stay at Intercontinental Great location! Parked car at garage next door and had my voucher validated, it cost $25 per day. Had dinner at Todd English (in the hotel) and it was wonderful. Gorgeous room, very comfortable, knowledgeable staff. Will return again! 21 August 2014
Rated 5.0 out of 5.0 by Excellent Stay Great location in Times Square, Service is good, The room has equally modern interiors and very spacious, I do recommend this hotel. As ambassador member we were upgraded to 32ed floor, nice view over city, we checked out late at 4 pm, every thing was just fine except the delay of amenities 21 August 2014
Rated 5.0 out of 5.0 by Great Hotel I had a great time at the Intercontinental. The hotel is modern and fresh. The staff gave some great recommendations for dinner. My guests were very impressed with the style of the hotel. The location made it easy to get around without the immediate Times Square hustle and bustle. I can't wait to visit again! 21 August 2014
Rated 4.0 out of 5.0 by Overall good but some improvements needed I am a platinum member and typically get upgraded when I stay at this hotel ( Ihave been at this hotel many times in the past). No upgrades available but what the front desk didn't tell me was that the room they put me in was a handicap room with a different closet (not suitable for hanging garments) They should have advised me. I complained the following day and they moved me to an upgrade room for the balance of my stay ( 5 days). Only other problem is that they did not credit me for the minibar ( platinum members get $15 creidit) even though they said they would) So now I have to call accounting to get that taken off. Lots of tourists staying at the hotel so the wait at the front desk was long at times. They should have a separate IHG awards member desk. Seems like every tourist had a long wait to check in. On the plus side, room was comfortable and clean and the beds are very comfortable. Housekeeping did a good job. 21 August 2014
Rated 5.0 out of 5.0 by Great room and location My DW and I stayed at the Intercontinental Times Square for our wedding anniversary. It was wonderful as always 21 August 2014
Rated 3.0 out of 5.0 by confusion The room was great. The bed was awesome. The view was spectacular. The front desk was not so much. I was using my Ambassador night (buy one - get one) and they lost the card (twice - at check-in and check-out) and told me I could not check-out. We had to go out and get breakfast then come back later and check-out because they needed to "go down int he basement and find the certificate" that we gave them less than 48 hours before. 20 August 2014
Rated 2.0 out of 5.0 by Location is OK,but service is bed. 尽管洲际品牌代表着这一酒店集团的最高标准,但是在这间酒店里你可能会失望。当你拖着行李进出酒店大门时,没有侍者来为你开门,更不用说帮你提行李了。下午4点入住依然被告知没房,7点再次CHECK IN依然要求等待。2个多小时的等待换来的只是2张饮料券,前台工作人员甚至认为拿了饮料券你就该毫无怨言地一直等待下去。客房冰箱放满了饮料与酒类,电子感应装置使得你都无法取出任何东西来放入你想放的东西。在向集团会员服务热线投诉后没有任何回复。 20 August 2014
Rated 1.0 out of 5.0 by KUDOS TO CHRISTOL IN GUEST SERVICES!!!! Christol WAS the highlight of my experience at the hotel! Upon check-in, there were some issues with my reservation. I found the front desk staff to be RUDE, POOR COMMUNICATORS, NOT HELPFUL, NOT FRIENDLY, SARCASTIC, and VERY APATHETIC. They would not even look up at you and acknowledge your presence, let alone even remotely try to solve your issues or answer your questions. I was TOTALLY DISGUSTED with them. I was so taken aback by the TERRIBLE customer service that I was going to leave and go elsewhere. However, I saw the guest services desk and decided to stop there. Christol was sitting there. She looked very professional, greeted me with a smile, and LISTENED ATTENTIVELY (with eye contact) to all of my concerns. Christol was very diligent about bringing about resolutions and taking care of me! She is DEFINITELY a ray of sunshine in the midst of the storm of total chaos at that hotel. She is absolutely an indispensable asset for Intercontinental, and she is an EXCELLENT bridge between the hotel and the customer! THANK YOU CHRISTOL for doing your job and doing your part to make my New York visit comfortable and memorable! You were the highlight of my stay, and I WAS SO IMPRESSED with your work performance! Keep up the GREAT work! You are a GREAT employee who works hard to make things right! Intercontinental REALLY needs more awesome employees just like you! 20 August 2014
Rated 5.0 out of 5.0 by Everything excellent Location was outstanding as everything else also. The valets in front were awesome. We had to have different rooms than first mentioned and they were very accomadating to meet our needs and wishes. Would definitely stay here again and recommend it to everyone. 20 August 2014
Rated 4.0 out of 5.0 by Good hotel, good location, room for improvement The hotel is very nice and clean. The staff is very friendly and effective. The location is right off Times Square, which is nice for a tourist who wants to be close by. It is also a central location where you can walk to almost anywhere in the city... almost. Two problems I found: - My room was on the 6th floor facing the street, which was noisy. The sound of cars and trucks was noticeable and can bother a light sleeper. - Also I didn't like having hidden charges at check-out. They charged $5 handling fees when I receive a package by mail. I was not informed of this at check-in or reservations. Also I think this should be part of the service of a hotel at that level. It's not a budget hotel. Overall, I liked the hotel, but would probably stay somewhere else next time I'm in NY. I can probably get something as good for a better price or something better for the same price. I'm an IHG member, but didn't get any special recognition for that (other than the points). 20 August 2014
Rated 4.0 out of 5.0 by Great Hotel Amazing hotel, the only negative point was the coordination of packages that I sent to the hotel before my arrival. The staff took a long time to find them and I actually had to ask for them many times. The rest was really best quality. 19 August 2014
Rated 5.0 out of 5.0 by We travel A LOT and this was a standout When you book an upscale brand hotel you expect something more. The Intercontinental NYC delivered. We booked two rooms (connecting) 1 King and two doubles. Great view, Great decor, beautiful bathroom and the location is GREAT. Far enough from the insanity of Times Sq but close enough for a theatre binge. Oh and BIRDLAND is right DIRECTLY across the street!! (If you're in NYC on a Monday, you MUST got to Jim Caruso's Cast Party. The best variety show in town! Back to the hotel, the staff was outstanding as well. As is my usual habit, I ask the doormen for breakfast recommendations. They nailed it. The WESTWAY DINER just around the corner is a no-frills, NYC neighbourhood spot. We LOVED our stay!! 19 August 2014
Rated 5.0 out of 5.0 by Very good service and comfortable room. Located in a very good place this hotel has a great service and confortable room with a great view (I was staying at the 16th floor). I highly recommend it. 19 August 2014
Rated 5.0 out of 5.0 by Nice hotel in New York Very modern, clean, and recently built, this InterContinental is consistently a nice place to stay. The staff have made some funny mistakes (repeatedly giving me the key to a room that someone else was staying in), but the overall experience has been positive. It is a good place to stay in Times Square if that location is convenient for you. 18 August 2014
Rated 5.0 out of 5.0 by Again excellent This year we visited the hotel for the second time. First time was 3 years ago. Then and now a wonderful experience close to times square, shopping, restaurants, etc. Next visit NY "we'll be back" 17 August 2014
Rated 4.0 out of 5.0 by Good hotel, staff needs more training I have had numerous enjoyable stays at this hotel, and would recommend it. I did find on this trip that the front desk staff seemed distracted upon check-in. And when I tried to extend my stay by one night, the person on duty clearly did not know how to do that in your system. After keeping me waiting while she "experimented" on the computer, she ended up making an entirely new reservation (with new signature, card swipe, etc.) and then seemed unclear on how to "attach" the new reservation to the existing room. All was well in the end, but it's just not the kind of service I'd expect at an otherwise first-rate property. Room was great. 17 August 2014
Rated 4.0 out of 5.0 by Satisfactory stay Delivered on what was expected of an Intercontinental branded property. Very courteous staff and very clean. 15 August 2014
Rated 5.0 out of 5.0 by Good place very good,i like this hotel,it's a great place!My family enjoyed themselves. High level view seeing Manhantan is great. 15 August 2014
Rated 5.0 out of 5.0 by Great Location This IHG property has a great location in the heart of Times Square. Loved the rooms and amenities, but were disappointed that there were no Ambassador Club facilities. 15 August 2014
Rated 5.0 out of 5.0 by Wonderful Stay Located close to all theaters and shopping. The room was clean, with a really great view. The shower was so fantastic, I would like to redo my bathroom again. Michael who brought up our luggage noticed we were having a problem getting our granddaughter's WIFI up and running. He helped her for two seconds and it was up. Michael who was on the front desk area was very helpful also, above and beyond. All staff members we came in contact with were great. I can't say enough about this hotel, would diffently stay here. Would recommend to anyone coming into New York. 14 August 2014
Rated 4.0 out of 5.0 by Good, but... It was An over all good experience but not being informed of the ridiculous U$25 for a package handling is too much, specially if you're not informed! Two books that cost less than your handling fee! 14 August 2014
Rated 2.0 out of 5.0 by Not the Intercontinental quality you'd expect Hotel bedsheet was torn (any competent housekeeping person should not have put on a bed) and duvet had a satin. A small stain - but noticeable and totally unacceptable. One EXPECTS clean and tidy linens. Front desk polite but SLOW. Not horrible but not a great stay - not the memorable NYC experience one would hope from this property. I'd remove a star just in general from this Hotel. 14 August 2014
Rated 3.0 out of 5.0 by Could have been Great Hotel Location is great. Subway station is just outside the hotel. Room is nice, big enough and relaxing. But a bit noisy if you are in front of 8 ave. The mini bar is full so you cannot use it for personal use. Limited TV channels in case you’re tired of walking the whole day. Concierge was helpful in providing information. But BEWARE of the WIFI when logging in. I am an Ambassador member and expected free wifi but was careless in logging in. The log in page was not intuitive enough and does not show you all options. It cost me an additional $5 "premium internet" unlike other hotels where all options are clearly displayed on the page. I tried to explain upon checkout but all the front desk said was it is in the system and she can’t do anything about it. That’s it. Luckily I just stayed for 1 night only. No Fresh fruit upon arrival. No In-room water. No In-room gift. When I tried to get a taxi to go to the airport, bellman insists that I take the black SUV parked outside the hotel which he said would cost the same. But I declined. 14 August 2014
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InterContinental New York Times Square

  • 300 West 44th Street
  • New York , NY , 10036
  • United States
  • Front Desk +1-212-8034500

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish, French

Pet Policy

Dogs and Cats allowed for a fee of 250USD non refundable fee
Pet Fee $250.00 per night
  • Local Time

    9:21 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 31 Room(s) with Accessibility Standards
    • Special Needs