Rated 3.8 out of 5 by 815
Rated 4.0 out of 5.0 by Astrid21 Great menu card and great cook!
The location of the hotel is fantastic! In no time you reach the subway and Central Park! Easy to find cafés and shops in the neighbourhood!
All in all, the hotel is fairly old, but still functional.
The shower works very well (warm water at any time!), but the flush of the toilet is extremely noisy. Sleep was difficult to get because the bathroom is very badly soundproofed. Some guests behave without any respect for the others at any time of the night. Security guards are efficient, though. In the middle of the night they might invite some 'guests' to leave. Wonderful TV set and it is just great to have a kettle in the room! In addition to that, rooms are wide!
Most of the staff members are really helpful, open and efficient.
Nice to have a giftshop Inside the hotel, yet the staff there is not interested enough in their job.
The restaurant is a great place. Plenty on the plates and excellent food!
If I have to stay again in N-Y, I'll probably go back to the Holiday Inn Hotel! And I will recommend it to my friends!
October 21, 2013
Rated 1.0 out of 5.0 by jai1953 Poor Stay
Left the room at 10am returned at 7pm to shower to go out and room was not cleaned. Had to wait 45 min for someone to come and clean it., Went to check out, elevators down, called for help, no one came so 61 yr old had to carry 3 large suitcases down 5 flights of stairs and when we told front desk there was no response, we were stared at like we were aliens. I mentioned he could have had a heart attack doing this but it did not seem to matter to the hotel manager. There was no customer service in my opinion and it was like no one cared. I would not recommend staying here, Lobby is nice but rooms are old, small and poor lighting. There is no safe or frig in the rooms and the dressing area is small. No room for cosmetics and necessities. This place was totally overpriced for what you get.
October 20, 2013
Rated 3.0 out of 5.0 Good choice for NYC
Good location. Need improvement/renovation for some old facilities.
October 18, 2013
Rated 3.0 out of 5.0 by Viola3 Comfortable bed, clean and well decorated room
Bathroom needs to be updated, ie new wall tile (dark gray stains in grout) . Also toilets are difficult to flush and the noise from the toilet flushing in the next room is very loud (room across the hall).
October 17, 2013
Rated 2.0 out of 5.0 by Mike526 Not Satisfied
While the staff, atmosphere, food and cleanliness of the hotel were very good the sleeping accommodations were very poor. Both my wife and I found the bed too hard making it difficult to sleep. Being sleep is an important aspect of staying at a hotel I would not recommend this Holiday Inn.
October 17, 2013
Rated 5.0 out of 5.0 by MarieGrace Great experience:
We just spent the weekend at this property and could not have been more pleased with our stay. We've stayed at several NYC hotels and for this trip we just wanted a good location and a good nights rest. No spa, no frills. Just a nice clean stay and a good experience. it's exactly what we got. Staff could not have been friendlier and our room was exactly what we had hoped for. Added bonus was a great breakfast each morning and wonderful sports bar. Highly recommend this hotel.
October 16, 2013
Rated 5.0 out of 5.0 by CAPTJ56 EXCELLENT
We had an excellent stay and all the staff were very helpful and courteous.
October 14, 2013
Rated 3.0 out of 5.0 by Steve3918 Our stay at the Holiday Inn (57th and Midtown)
We stayed at this hotel on the last day of our vacation after our cruise to Bermuda. We arrived at the hotel early and they allowed us to check in which was nice. We were in a queen bed room instead of a king size. Room was adequate but a little outdated. T.V was huge. They had wall paper which I haven't seen in a long time. We asked if breakfast was included and it was not. This is New York so I know prices are higher on everything. I think a continental breakfast should be included for the price we paid. When we checked in to our room we noticed right away that there was a big area of wet carpet around the air conditioner, which looked like it was built in the late 70's. We had to go catch our tour bus so we just left right away. We got back really late so I told the associate at the front desk about it when we checked out the following day. All he said was that we prepaid and thanks for letting us know. I booked through Trip Advisor. That was really disappointing, we had to avoid the area around the air conditioner during our stay. Overall just average stay.
October 11, 2013
Rated 1.0 out of 5.0 by Janeyjane12 Terrible hotel management & service
I don't leave many negative on most things but my experience staying at Holidays Inn Midtown was too disappointing to remain quiet.
I made a last minute bookings over the phone for a 3 nights stay and was given rates including breakfast & taxes. These inclusions were confirmed numerous times over the phone bookings so I am 100% sure about this.
However, upon arrival after 1 night stay, I was advised in the following morning as I head for the breakfast that it was not the case and that breakfast are not included in the rates given. The front desk lady called for the manager to chat with me who then confirmed that breakfast was not included. By appearance & communication with them,both the front lady & the manager look unprofessional, unwilling to help & in bottom line basically do not care.
I did not hesitate to check out at that exact moment at 7am in the morning (and I have never gotten so disappointed to ever do this before) and managed to find a much more comfortable place, much better located & service somewhere else at cheaper rate too.
The room itself is very ordinary and the internet connection is very slow. For the price at Holiday Inn, you could go somewhere else better.
October 8, 2013
Rated 1.0 out of 5.0 by odulac aging hotel
Hotel is aging. Room are not worth the value. Noisy close to elevator AC was stinking carpet dirty. A Bad experience
October 7, 2013
Rated 4.0 out of 5.0 by Laura1820 Too Expensive for quality
We visited Holiday inn midtown recently for eight nights for our visit to New York-We booked a king size room non smoking. While we found the hotel perfectly fine and in a central location it was very expensive in comparison to our hotels at home in Ireland and the standard would not be as good. The bathroom was a let down - toilet didn't flush correctly and the whole décor was dated. At best it would be a three star rating in Ireland. At the price we paid you would expect breakfast to be included but it was not and when I questioned it we where given a complimentary continental breakfast which consisted of tea , a microwaved croissant and warm bread for toast. After out first experience we did not go back. I would not recommend the restaurant from the food to the staff who very obviously didn't want to be there. My main complaint would be the price we paid for the quality received.
October 5, 2013
Rated 4.0 out of 5.0 by COLEX Comfortable Hotel
We stayed here for 3 1/2 days and were very satisfied. The hotel is showing its age here & there but everything functioned and the staff were outstanding in every way. We had one problem at the restaurant & the manager sought us out and resolved the issue on the spot.
The hotel is well situated for exploring New York and the valet parking is a breeze, if a little expensive.
WE WILL BE BACK!!
October 5, 2013
Rated 3.0 out of 5.0 by Midtownlocation Soft and Firm Pillows were good
The pillow choices were good. Having both a soft and firm option was great. The room I reserved was not ready and would not be for another day. We had to change rooms one night into our stay of 5 days. The United Nations was in town and the cost of the room was usually high. The tub in both rooms would not drain correctly and we ended up standing in several inches of water by the time our shower was done.
We returned a week later and our room was ready and the tub drained. The pillows were still both firm and soft. The cost of the room this time was much lower.
October 4, 2013
Rated 4.0 out of 5.0 by canuck60 First time in NYC
This was my first visit to NYC and hopefully not my last. Enjoyed the hotel although it could use some updating. Rooms were larger than I expected for NYC. Staff was very helpful, although one evening (Tuesday, Sept 24) the concierge desk closed early (Prior to 8pm) and when I spoke to who I took to be the manager of the front desk about it, she was quite rude and indifferent about my concerns. I was trying to book our transportation to the airport for the following morning. However the next day the Bell Staff more than made up for her when they looked after getting our transportation to the airport lined up. I would definitely stay in the hotel again and would recommend it to friends and family.
October 2, 2013
Rated 4.0 out of 5.0 by Nomboniso Good location
The hotel does need a refreshment episode and an upgrade, but the highlight for me was when I forgot an envelope full of money on my bed and found it left there for me in a visible place and not one cent missing, this is the best service you can ask for as a guest!! Very impressive and it makes me want to come back for more such dedication, honesty and common sense. The rooms are just the right size and the TV has adequate coverage so you don't get bored when the jetlag hits you.
October 1, 2013
Rated 5.0 out of 5.0 by petey2 Spacious, clean and great service
Fifth trip to Manhattan, all for pleasure. 2nd time at this hotel. Can't beat the spacious rooms and convenience to Broadway, Times Square, Central Park and Fifth Avenue shopping. Service was so wonderful...the desk clerk (Dawn?) was especially sweet, lifting my spirits with a wonderful complement. We got an early check in, and a late check out, due to extremely early and late flights. We will come back, and recommend to others!
September 30, 2013
Rated 3.0 out of 5.0 by jlh48 Great location
Queen bed, small room in older, maintained hotel. In a good location. Elevators rattled.
I reported a room service tray that sat outside a room two doors down that was not picked up.
Would stay again only at a great rate.
September 30, 2013
Rated 5.0 out of 5.0 by CCfloy75 Great experience
Hotel is just around corner, easy walking distance to Columbus Circle and Central Pard. Subway station just down street on corner. Our room was clean, comfortable, newly renovated. Hotel staff was helpful and polite. Best part of hotel was on site restaurant with very reasonably priced food and bar was nice. Would stay here again.
September 30, 2013
Rated 1.0 out of 5.0 by Traveler28079 Really Bad
I travel to NYC at least once a month and decided to stay at this hotel since it was close to where my meetings were and i wanted to try it out. Well, it was a really bad experience. My room smelled terrible, the bathroom was even worse. The a/c unit was making the room damp so i had to shut it off. I asked 2x for someone to check the smell and no one came up. When i went to check out, the woman at the front desk was on a personal call so after waiting for a solid 2 minutes, i decided to just drop my key off and go. I would never stay here again.
September 30, 2013
Rated 4.0 out of 5.0 by VictorVictoria Excellent location, spacious room, wheelchair accessible
The Hotel is very well located; common spaces where wheelchair accessible; the room was spacious, clean, and accessible; room service was fine; the staff very diligent, as I received mail delivery several times.
September 30, 2013
Rated 5.0 out of 5.0 by Myles55 customer first
all staff is always pleasant and does what ever is necessary to help with anything, their constant attention to your satisfaction makes this a very pleasant stay
September 30, 2013
Rated 5.0 out of 5.0 by Phylval Clean, comfortable and convenient
Hotel was surprising.. Although, it can use some updating, the rooms were larger than expected.. . The hotel was clean and all of the staff courteous.. Parking is next doer and guests get a discount!
Location was the reason i choose this hotel and was very satisfied. Plan to stay again!
September 25, 2013
Rated 4.0 out of 5.0 by JWAKE Holiday Inn 440 West 57th Street
This is the second time my family & friends have used this hotel.
We chose the hotel last year and again this year (visiting in early September) because of its location and proximity to the subway network (Columbus Circle), Central Park, the upper East Side and the upper mid-town so good for the purposes of our visits.
Whilst the decor and some parts of the hotel appear a little 'dated' and little 'well used' this is not surprising as it does seem to be a popular choice for many.
Our stay this time was comfortable, rooms of a good size, cleaned and made up each day, towels changed when needed, speedy check in/check out and very helpful concierge personnel who on both this visit and last year helped with 'competitive' taxi/limousine transfers to Newark Airport.
The hotel is undergoing a refurbishment and updating programme in both blocks. I would readily book here again.
Visiting from the UK
September 18, 2013
Rated 1.0 out of 5.0 by APookie Awful Service for a Priority Club Member
Couldn't get any help with bags when Towncar pulled up, they ignored us for a bigger tip. Notified front desk mgr. who went back out with me...they still didn't help us in. (My husband is over 70). Front desk didn't give me vouchers I paid for to park the car there. Had to return downstairs and ask for them. The parking garage guys insisted I needed a daily validation stamp; another thing she forgot to tell me. Room had a ripped up upholstered chair like someone had a cat there before us. Great location with awful service. I complained to Customer Care and they responded with a nice letter and some points so I will continue with Holiday Inn, just never this property. The staff is disorganized and just out for the big tip. They absolutely didn't care that we were IHG Rewards Members.
September 15, 2013
Rated 2.0 out of 5.0 by jason2013ab4 Cold, shivering night in NYC
Beware, this property does not have heating in September, and no space heaters either. I stayed for one night, on one of the colder days. At night, the room was only 60 degrees, and I could not change the temperature, as they turn off heating during the summer. I notified the front desk, and all they could do was bring blankets.
Overall, the staff was fine, but the lack of heating made my stay unacceptable. DO NOT STAY HERE on a cold night, if the heating is not turned on yet!
September 11, 2013
Rated 4.0 out of 5.0 by Crazymomma Good location. Terrible air conditioning in rooms!!
We enjoyed out weekend on the westside of nyc. The hotel was nice, i wish we could of enjoyed the pool. I had called the front desk prior to arriving and asked if the pool would be open, they told me no but of coarse it was! My kids were disappointed... The really only down fall for this hotel is that the air conditioning was terrible in the rooms!!! My family of 4 all woke up in a puddle of sweat!! Very uncomfortable. We put it down to 55 degrees and it still wouldn't cool the room.
September 11, 2013
Rated 4.0 out of 5.0 by SparkyDan Internet
Terrible, very slow, unable to load and send i picture.
September 9, 2013
Rated 5.0 out of 5.0 by HelenM5 Standard rooms, comfortable, great service, fab pool!
Great hotel! If we visit NY again would go back and would recommend to any friends. Staff very friendly. Rooms very standard but better than we expected. Breakfast in the hotel is really good value for money and the staff were amazing, so friendly. The key for us was the pool! There is SO much to do in NY you almost feel guilty for not site-seeing, but on a very hot and humid August day, my family and I enjoyed a memorable afternoon on the rooftop! Amazing and unexpected! This hotel really is value for money. We were delighted with our stay and will be back. Thank you!
September 8, 2013
Rated 5.0 out of 5.0 by Supermom1648 Great location and value
I was there on Labor Day weekend, very happy with my stay, walking distance from Times Square, parking facilities at a discount and great service.Would not hesitate before staying there again.
September 7, 2013
Rated 4.0 out of 5.0 by Strooz Great Location, Great Property
A fine location-- we were on vacation and had a great time- close to everything. Helpful concierge, knowledgeable.
Jasna was FABULOUS!
Only downside was the room-- bathroom counter greatly lacking, esp for 2 people.
Also there was a space where there CLEARLY should have been a chair or couch and it was likely removed for a crib or roll away, but never returned, even when I informed the bellman and he confirmed my suspicion....he said he would tell housekeeping-- 2 days, nothing changed.
Also- Breakfast vouchers- great stuff, print on there you get $5 off the buffet, based on what was printed on them, we almost skipped the restaurant for breakfast...
Could have been much more relaxing.
September 6, 2013