Rated 4.3 out of 5 by 211
Rated 1.0 out of 5.0 by Michael62 Poor experience. Checked out early.....
Arrived 3.00pm October long weekend. Room not ready.
Told they would call us when available. 4.00pm, another 15 minutes.
A very distressed woman (crying at one point)from a bridal party had arrived much earlier than us, was voicing her concerns to hotel staff that her room was not ready and needed to prepare for the wedding. We we not offered club lounge access (part of room package booked)and had to wait at the lounge bar along with crowds of people that were attending weddings. After finally checking in at 4.30 we asked for directions to the club and a staff member showed us the way and said we should have been here earlier because from 2 to 4 there is a high tea. I recommend avoiding this hotel on weekends, they cater to weddings & impossible to access the hotels signature restaurant, the other option of the cafe is a disaster, poor service, under staffed.
Joined IHG as had excellent experiences overseas with Intercontinental, this hotel doesn't meet expectations.
11 October 2013
Rated 4.0 out of 5.0 by TerryL Great relaxing weekend break
it is unusual to use a hotel that is less than an hours from where you live but this weekend was different. The aim was to get away for a weekend and just unwind with my wife who is very patient with my regular business travel.
The Intercontinental at Sanctuary Cove is brilliant. They upgraded me to a Lagoon Room view at the quietest end of a building. They made us feel very welcome and delivered on comfort and relaxation.
The Hotel is minutes for the shops, cafes and restaurants in the Sanctuary Cove village which is a bonus as it is almost impossible to get into Fire Place the signature restaurant in the hotel because the Intercontinental is a popular venue for weddings and heavily booked most weekends.
For a refreshing and relaxing retreat with someone you love this is a great place for a getaway.
11 October 2013
Rated 3.0 out of 5.0 by Particle Not what it used to be.
I've stayed at this property many Many times over the past 10 years, now that intercontinental have picked it up it's not the same. I don't want to write a lengthy detailed review but some lowlites were:
Sloppy vallet, the staff seemed surprised that I wanted the car parked and although I phoned the car up in plenty of time it wasn't there when I arrived. Getting a pullout bed in the queenslander seemed a big drama for the staff (never used to be an issue with Hyatt) . Hit the pool at 2pm on Sunday and the bar was closed, no towels available , when I hunted down a staff member he said 'yeah we're out of towels here, we've been asking for more - you'll have to get towels from your room". Rooms are very old and tired - need a good update, not good enough for the price you pay. Phoning reception they mixed up my room number with another person - offered me a special breakfast rate - then when I told them they had the wrong person they explained I don't get that offer LOL - auckward... We ordered breakfast in the room and the order was missing cutlery, preserves and was stone cold. Yuck. I could go on , the point being it used to be a luxury hotel, it's lost the magic...
It was like somebody had taken the old Hyatt team hostage and put a new crew on duty in disguise as hotel staff - acting as hotel staff as a front for some new die hard movie...
10 October 2013
Rated 5.0 out of 5.0 by Amanda750 Wedding Chapel
We attended the most amazing wedding service held in the chapel, my niece's. The backdrop (over the water) made any photo look good. As a guest we were offered a special rate and received a spacious luxury room which was faultless.
08 October 2013
Rated 5.0 out of 5.0 by swanning2it Relaxing time out
Intercontinental Sanctuary Cove certainly met our expectations.
We chose a club king marina view room and were granted our Ambassador upgrade to a club king Qlder suite.
Everything was what we expected which resulted in a relaxing break, which is just what we wanted.
Only one thing.......coffee needs to be prompt at breakfast. Ours tended to be very slow, both staff taking the order and filling the order.
Club was very nice and well attended to by a very attentive and charming host.
05 October 2013
Rated 2.0 out of 5.0 by Wahine40 Worst memory for the first wedding anniversary
I stayed IHG at Sanctuary cove on 29tg and 30th of September 2013.
I book those stay through booking center and told them I would like to stay the hotel for 2 night on a marina view room on the top floor for my anniversary.
It was my first wedding anniversary on 30th.
The first, when I checked in, they gave me a ground floor garden view non of boats on Marina are visible from this room.
Of course I complains at the front desk, but a man he showed my uncomfortable face and told me that's the room on the ground floor is the one I hve booked.
I kept telling him which room I hve booked, and wanted to show my booking confirmation but my phone APP showed only the date and did not show the room detail which I hve booked for.
I never thought I need a printed booking confirmation to stay at IHG group hotel so I did not hve the one to show my booking information.
However, this man were kept showing uncomfortable face and I finally tells his are you giving me this room because I am Asian?
Then he said there is one another building on top floor is available.
He gave me a choice to see two rooms and of course we took a room on top floor where we could see boats on the Marina in a Rhapis building.
After I checked in, enter the room, there was no bathroom linens seted up for us(guests).
Another event occurred on the next morning, we went to main building to have some breakfast, one of stuff there was going to charge breakfast on our room even though my booking package was included breakfast.
When I checked out, I asked from desk staff why those happening had occurred? He said the room I booked for Marina view is actually the building where the guest could see gardens and lagoon. The building the Rhapis,we stayed is the garden view building and another building which can only see a garden is the Marina view is not really believable.
I use those international hotels in many countries and many cities, but only the staffs of Sanctuary cove are some how giving me uncomfortable feelings that they might look small at Asians or people not dressed up.
I strongly smudge at those staffs in Sanctuary cove should get training how the resort hotel in other places.
They need to know that Sanctuary cove is a resort hotel not a hotel located in CBD. The main purpos people stay there is to get relaxation with receiving Insternational standard hospitality.
I have stayed another international 5star group hotels and they provided at least one flower on the table when we checked in as they knew I am going to stay there on my anniversary day.
I wish this feed back would help improving hospitality at Sanctuary cove and strongly suggest staffs need training how to give a five star hospitality not how to behave that they are 5star class people.
This is a hotel located at near my house in Australia.
I often use this hotel facilities for business lunch and stay at lagoon fort relaxation. If the stuff service are improving like other resort hotels over the world, it is a gorgeous and lovely place to recommend to friends from another countries.
Australia is such a great country where I stay often in a year.
But just need to improve hospitality standard and especially Sanctuary cove stuff should need what is racism.
04 October 2013
Rated 4.0 out of 5.0 by Mim123 Nice surrounds but lots of bugs
When we arrived at the hotel room there was one spider on the wall and at least five other flying insects. After I called the reception, a lady offered to spray the room. I thought that was too late to be spraying the room just before I sleep (as we arrived in the evening). I was offered a replacement room quite quickly - in about 15 minutes. However, the other room had three small flies which I managed to extinguish before I went to sleep. One of these flies left a blood mark on the wall...
Otherwise, the hotel has got a nice spa and salt water swimming pool, which (as we were informed) was only recently refreshed (new water etc).
Also, just a stroll away from the village which has got nice restaurants and shops.
02 October 2013
Rated 5.0 out of 5.0 by ADPH Great family stay
Club rooms were well located and comfortable and the club lounge served the most delicious breakfast plus great afternoon tea & evening canapes. We loved the pool & lagoon area where we could relax while the children played. The only negative was a shower screen door that leaked. We look forward to returning.
26 September 2013
Rated 5.0 out of 5.0 by KenW101 Our Daughter's Wedding
The Intercontinental Sanctuary Cove hosted our daughter's wedding last weekend. The bridal party and many guests stayed at the hotel for the weekend.
Our guests remarked on the quality of the accommodations and the Hotel addressing their requests for early check-in or late check-out to enable them to get ready for the wedding.
The wedding ceremony was held in the Hotel's Glass Chapel. When our daughter first saw the Chapel last year, she refused to even consider any other venue. The Chapel was beautifully presented for the service and looks spectacular in the photos.
The reception was in The Fireplace. Again, it was beautifully presented and the Hotel met our daughter's every request. The food was excellent, the staff were friendly and the service was exemplary.
Kim deserves special credit for organising the whole day and ensuring it all went to schedule and without incident.
We would not hesitate to recommend The Intercontinental Sanctuary Cove to anyone seeking a venue for their dream wedding.
26 September 2013
Rated 5.0 out of 5.0 by Rockyboy17 Very nice hotel and facilities
The hotel is lovely , the rooms were clean and comfortable. The pool with the beach area is massive and plenty of rooms for kids to play without annoying adults who want to relax and read .
Hit and miss with understanding of how the Priority privilege card works though. The pool bar you could not order an entree as well as a main meal for 2 and get the proper discount for 2 people but in te verandah bar you were able to.
The verandah bar restaurant had a wedding reception there so would not fair to rate service seeing they were busy. The pool bar was Ok but not great, fish and chips were average , for less we could of dined at the seafood restaurant on the marina a few minutes walk away which we did the following day.
Breakfast is nice but very expensive and if you want a simple poached eggs on toast we were told we would have to pay for the full buffet so again we found a cafe on the waterfront and for $13 we had poached eggs on toast and a proper coffee.
The hotel itself and facilities are awesome , but the food options in between meal times are limited if your in holiday mode and choose to eat when you feel like it you will be limited to the verandah bag after 3pm and it is expensive for what you get .
If money is not an option then you will not be disappointed at all, but if you are like most of us who have some sort of budget , then take a few drinks for the in room bar fridge as well as a a few snacks, eat at the Marina restaurants and enjoy the hotel facilities and you will be very happy .
Overall a great place to stay , the food is a little disappointing outside of the restaurant and expensive but the staff are all friendly and helpful , great spot and close to the cafes and bars which have entertainment and music on weekends.
26 September 2013
Rated 4.0 out of 5.0 by Greg54 Fantastic Facility at Sanctuary Cove
Recently spent 3 days attending conference at the IC Sanctuary Cove. As a local to gold coast i had forgotten how lucky we were to have such a 5 star resort so close. I hadn't stayed there for nearly 5 years.
Rooms were clean, spacious, very comfortable: facilities excellent with the main beach pool being open: meals and catering fantastic.
Being so close to the Mariner and Restaurants you have so many options to wine and dine.
For a conference facility (over 240 attendees) the IC is one of the best I have been in in the world.
The staff were always friendly and very helpful.
No negatives to report only that I wish I could have stayed longer.
A great place for locals to get away and relax and yet be so close to home.
13 September 2013
Rated 5.0 out of 5.0 by Alyn Excellent stay...resort slowly being upgraded
I am a repeat customer who has stayed at this property many times. Now that Intercontinental have taken over, they are slowly upgrading the property. Stayed over weekend of 30/8-1/9/2013. Was given upgrade to Room 341 - very nice room which overlooked pool. This room has been renovated - new paint; new bathroom (tiles, shower, new loo etc.); but bed furniture and lounge furniture still the same. Lounge had a small rip in it. Screen door was a little dodgy. But otherwise very clean and fresh - a huge improvement on what the rooms used to be like. All the resort buildings are slowly being painted; new signage throughout resort; breakfast room has been renovated too. Unfortunately the lagoon pool was being serviced that weekend, so it was closed, but the other heated pool was open. Later, after checking out, we decided to stay an extra night. My husband approached the desk directly; was given a room, but were disappointed that we were not given the same rate as the previous two nights. We were given Room 231 - an old room not renovated - it was very tired, but clean; the only redeeming feature was it had a nice view over the marina. So if you are staying, ask for an upgraded room, as they have obviously not upgraded all rooms yet.
13 September 2013
Rated 5.0 out of 5.0 by MissyJ Gorgeous resort holiday
I had a recent weekend at the Intercontinental Sanctuary Cove for a conference. The location made a work weekend feel like a luxurious resort holiday.
Flawless unobtrusive service
Spacious comfortable rooms
Facilities and furnishings throughout the hotel were fresh and modern.
The catering for our event was excellent, completely top notch food.
All in all my main feeling on check out was I want to go back!
11 September 2013
Rated 4.0 out of 5.0 by VickiesDad September 2013
Quiet location, resort style complex with rooms some distance from Reception/Bar/Restaurant. Buggy transport available if you wait long enough. Bar service OK, but hate to see a busy night, and Restaurant breakfast service reluctant, but buffet good. Overall, Less impressed that I expected, but a good location overall.
09 September 2013
Rated 1.0 out of 5.0 by Polarbeargirl Not worth a visit
Stayed recently and was very disappointed with accommodation.
Our room was dirty, walls covered in squashed insects bird poo and spider webs. Bed cover also dirty. Upon complaining returned many hours later to find we were still in same room. Nothing done. Called reception again...still no room change...instead sent cleaners at 6pm to scrub walls . Called reception again...sorry madam ...will put you in refurbished room....but it wasn't !!!!!! Still old tired paintwork and certainly not worth the money.
Still waiting to hear from customer service...what customer service?
09 September 2013
Rated 5.0 out of 5.0 by Julie64 Fantastic Hotel, lovely staff
We stayed for a friends wedding, the whole day was wonderful, the venue outstanding and the friendliness of every member of staff made the stay a memorable one. Will be going back soon!
06 September 2013
Rated 5.0 out of 5.0 by Underads Total Relaxation
Perfect relaxation highlighted by knowledgeable, efficient, friendly, helpful staff.
04 September 2013
Rated 4.0 out of 5.0 by Thema Luxurious Sanctuary
It was my second visit to the hotel and our family found the hotel to be as serene, relaxing and luxurious as it I had described it to them.
The staff are friendly and welcoming and the rooms lovely. We all thoroughly enjoyed the delicious breakfast each morning.
On the downside I was completely dissapointed to see the lagoon pool was closed, while explained as an 'emergency repair' I believe it would have shown a high level of professionalism to inform guests of the lagoon closure prior to arrival at the hotel. We arrived 2 weeks after the 'emergency repairs' had begun.
Overall an excellent holiday and thank you to the wonderful staff for making our stay enjoyable.
01 September 2013
Rated 5.0 out of 5.0 by Wendy27 Absolutely First Class, quality assured.
The room was very comfortable and the water view superb. Staff and their service was exceptional. I would recommend to any one to stay at InterContinental Sanctuary Cove Resort. Thank you so much.
29 August 2013
Rated 5.0 out of 5.0 by FatCats The Best
Overall this was our most favourite place to stay. Everything was great but most of all the staff made it extra special.
28 August 2013
Rated 5.0 out of 5.0 by Porters Exceeded our expectations
We stayed for 2 nights and every aspect of the resort, service and facilities exceeded our expectations. The staff were more than accommodating and very friendly. The room was comfortable and clean. Having the marina village at your door step was brilliant. We enjoyed great dinners in the evening and could walk back to our room, and we were still only 25 mins from the Gold Coast to visit during the day. The resort facilities are exceptional and the on site restaurant was excellent.
Highly recommend staying there for a relaxing break and we intend on returning in a few months.
28 August 2013
Rated 4.0 out of 5.0 by Golflover Excellent , except...
Excellent hotel, but the service for drinks and food down at tables in the garden was understaffed and very slow .
28 August 2013
Rated 5.0 out of 5.0 by rosel Could not fault it
Went for my daughters wedding and quite a few of us took up residence for the night. The whole atmosphere is relaxing and its a beautiful place. My dad uses a walker and the golf buggies made getting around a breeze for him. Buffet breakfast was delicious. I wish I had a bigger appetite. All employees very friendly and helpful.
26 August 2013
Rated 5.0 out of 5.0 by Michael90 Wedding Wonders
This is my first IHG review so please be nice :P haha.
I only recently stayed here with my partner for my Aunty's wedding a few weeks ago and must I say we had a spectacular stay.
Friendly staff, beautiful hotel, peaceful rooms, fantastic restaurants only a short walk down the road from the hotel, amazing wedding at the chapel and many more great things to mention.
The ONLY (..I wouldn't say negative downfall, more like a recommended improvement for the resort) that I have to put forward to the hotel management is the fact that there are no lifts in the premise at all (that I was aware of), more importantly at the accommodation blocks. I say this because my now-fragile elderly grandparents also stayed for the night because of the wedding and unfortunately walking down the stairs constantly to there rooms were a painful task for them. Even the extra meters they had to walk around just to avoid the stairs didn't resolve the issue. However for going from block to block and from room to lobby or parking; I do appreciate the prompt buggy transport provided to them from all the staff to get from point A to B.
Overall i would both recommend and return to this A class resort :) Very pleased.
22 August 2013
Rated 5.0 out of 5.0 by RickGc One of the best in Gold Coast
The level of service provided by every single staff in this hotel was exemplary! If you are looking for a relaxing time away from the noisy city spots in GC, this is definitely the place to be.
- Very professional, courteous & friendly staff.
- Beautiful views of marina.
- Close proximity to restaurants and bars (3min walk).
- Furniture and finishings in room could use an upgrade, however beds are still very comfortable.
21 August 2013
Rated 5.0 out of 5.0 by fergygrrl Good Old Fashioned Service
My husband and I have stayed in a few IHG hotels and have to say that this one has been the best thus far.
We were welcomed warmly at the entrance, luggage removed from our car for us, offer of a buggy ride to our apartment and treated like absolute royalty at front desk. Nothing was too much! We even received a free bottle of quality wine!
Staff are an absolute asset to this hotel, you can just tell that they have hand picked each one for their superb customer service skills. From front desk, to room service, the cleaners, and waiters. All were nice, kind and every single one said hello and were courteous. This is the one thing that sealed the deal for my husband and I, we knew then that we were staying in a great place.
Sure the rooms and surrounds were a little outdated, but the furniture was quality and very impressive, so it did not matter one bit. The king sized bed was amazing, linen top quality and pillows were soft and feather down.
The bathroom was like stepping back in time...large bathtub, huge shower with fantastic water pressure, old fashioned bathroom taps and the gift products they provided were the very best quality. Not just shampoo/conditioner and a few other items but toothbrushes (with paste), razor (with soap), scrubber, cotton buds, sewing kit, face soaps, body soaps, body bath wash and much, much more!
The gardens and surrounds were well looked after; a lovely tropical feel. Wildlife in abundance (it was wonderful to see Wallabies and Roo's first thing in the morning on the golf course). The lagoon was being repaired but it didn't take away the feel of the place as everything else was lovely.
We take our hat off to the chef; the food was sensational. We ordered room service and our meals were good restaurant quality. Steak was cooked correctly, the vegetables not over done nor underdone, the salad was crisp and fresh and the banana splits were delicious! We recommend the Parmesan chips, crispy and very moreish.
Breakfast buffet is worth the money, if you are a big breakfast eater, I recommend it 100%.
Will we go again? Without a doubt! We cannot wait!
21 August 2013
Rated 4.0 out of 5.0 by Cobi a place of sactuary
Above from having great golf courses, the resort was a perfect relaxing getaway. It has that old world charm yet the place is clean and newly renovated. The rooms are nicely appointed and the balcony to the outdoors is really a wonderful plus.
The hotel and resort can improve on the following. While the pillows are divine, the mattresses aren't. Secondly, a world class resort and hotel shouldn't be charging wifi anymore. It should come as a standard, especially in the lobby and other public areas.
Other than those minor improvements needed to further boost the overall experience, I have nothing more to add. It really is a place of sanctuary.
20 August 2013
Rated 3.0 out of 5.0 by wags28 Disappointing
We wish we had known the resort pool was not functioning at the time of booking - understand the smaller pool was open, however the attraction was the large pool with the sandy beach.
Our TV in our room did not work (no signal) - we called Reception and were told that someone would be up in 15 mins. We waited an hour, went to dinner, came back and still not fixed.
Disappointing for the price.
20 August 2013
Rated 5.0 out of 5.0 New favourite!!!
What an amazing weekend getaway. The resort was everything we wanted it to be. We spent so much time in the heated pool - midde of winter- and then in the gorgeous heated spa. The gardens were beautiful. The staff were kind and friendly. The room was spacious with a usable balcony. The in room tea and coffee caddy was stocked with so much more......hot chocolate and a variety of top quality herbal teas. Will we back - again and again!!!
16 August 2013
Rated 5.0 out of 5.0 by KoalaLady30 Outstanding staff and wonderful facilities.
We stayed at Sanctuary Cove for 4 days to celebrate my husband's birthday. We are seasoned travellers, and tend to be critical. Not this time! Over 4 days we came into contact with many staff members, and could not fault any one of them. A lovely young man took us to our room by buggy, and carried our suitcases up the stairs. Service in the restaurants was outstanding, everyone was SO friendly, meals were very nice indeed, and a special order I had requested for the birthday dinner had been accommodated in full. The concierge organised a tour for us with a minimum of fuss, and even arranged for a taxi service. Our suite was just beautiful, with lovely views and plush fittings. We were both in need of a relaxing break, and Sanctuary Cove certainly delivered this.
15 August 2013