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WELCOME TO

Sanctuary Cove

{en_US=Monique Harmer}
Monique Harmer
Ms

Insider Tips

LOCAL CULTURE

There is no obligation to tip in Australia

You aren't obligated to tip in Australia. Australian's believe in tipping when they have received good service, so tip when you see fit.
CREATE MEMORIES TO LAST A LIFETIME
InterContinental Sanctuary Cove Resort reflects the grand and graceful architecture of a Queensland estate, unlike any other venue. Located a short distance away from the tourist mecca of the Gold Coast, the resort allows easy access to the Gold Coast theme parks which are only a 10 minute drive away. The luxury resort is tucked within the beautiful surrounds of Sanctuary Cove and boasts a marina, acclaimed golf courses, one acre lagoon beach pool and lush garden landscapes.

Guest Reviews

Make your moments together count. Twice.

HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    The four restaurants and bars offer an exciting array of dishes, showcasing the best and freshest Australian produce with a focus on our local stat...
  • Amenities & Services

    The lush resort grounds features an abundance of facilities. Enjoy our four restaurants and bars, day spa and two championship golf courses. Other ...

InterContinental Sanctuary Cove Resort

  • Manor Circle
  • Sanctuary Cove , 4212
  • Australia
  • Front Desk +61-7-55301234

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish, French, Hindi, Japanese, Turkish

Pet Policy

Service animals and guide dogs are allowed. No other pets are allowed.
  • Local Time

    8:41 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      11:00 AM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Australian Dollar $ (AUD)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking
    Guest Reviews
    Rated 4.4 out of 5 by 453 reviewers.
    Rated 5.0 out of 5.0 by Outstanding and genuine service Do not be discouraged by the outdated photos on the internet or the dated appearance of the hotel entrance. The staff at Intercon SC more than make up for this. Every staff member we encountered were genuine, polite and professional. The service was impeccable from all members but special mention to the following: * Natalie (reception) - welcoming, professional and made sure we were comfortable before checking in. Was really knowledgeable of the area and overall really pleasant and genuine in making sure we were looked after after a long flight and drive from the airport. Acknowledged I was an Ambassador member and ensured my late check out was booked in. * James and Jacinta (Fire Place) - really attentive and looked after us well. We were so impressed with the food and service, we went back for dinner every night. They remembered us and always ensured we were made to feel welcome. Always a pleasant experience. * Amber and Lorraine (The Cove) - we were a little late for buffet breakfast one morning but Amber ensured we were able to have a cooked breakfast and at no point made us feel like we were a bother. She was an absolute gem. On our last day at the hotel, one of the trainees made a mistake with our bill and even before we were able to advise the cashier, Lorraine came up to us and advised that a mistake had been made and it was rectified - what great initiative and we were really impressed at how promptly she had picked up on the mistake. We have stayed in a few Intercons around the world and this is by far the best Incon we have stayed at in terms of the customer service level. Thank you for elevating our expectations and our overall experience. Your staff are to be commended for their wonderful attitude and customer service mentality. If you have an employee recognition program, I would really like Natalie, James, Jacinta and Amber to be recognised for their great work. Thank you for a memorable stay June 1, 2015
    Rated 4.0 out of 5.0 by Furniture and fittings I stayed in room 526. The only rack to keep suitcase has locker fitted on it and so not suitable. I requested two foldable luggage carriers from house keeping and they said not available. It is surprising with such large room, there is no facility to keep your suitcases and they need to be kept on ground, making it difficult to open and pick up items for daily use. The seating sofas are very old and uncomfortable - needs to be updated. May 23, 2015
    Rated 5.0 out of 5.0 by Overall good experience ICH should make admittance to Club lounge standard for Ambassador Members at all properties May 20, 2015
    • 2015-06-03T14:28:28.616-05:00
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