Rated 4.0 out of 5 by 61
Rated 4.0 out of 5.0 by lovie 59 cheap make over
i love this hotel and first stayed here when it was the Ritz Carlton in the 80s so glad it has reopened but its is a shame the make over is cheap as far as the painting etc sorry but to paint over the lovely stained timber is wrong wrong wrong they should of restored it back to its beauty.
The desk staff are friendly but not helpful and as for the DJ playing in the lounge in the evening it got to go love the hotel but has lost it charm of the Ritz Carlton shame
26 February 2015
Rated 5.0 out of 5.0 by Janelle W Absolutely amazing!
The room was lovely, we had the best time. Rooftop bar had a fantastic view and great service.
24 February 2015
Rated 2.0 out of 5.0 by fangmosquito Poor Management of Customer Complaints
It is acceptable to make mistakes in terms of communication between different service teams e.g.Instant Service team and Room Service team, however, from what I have seen, effort had been committed to follow up customer complaints but far less than I expected.
My parents always told me when I was a child, "customers who complaint a lot are always loyal because they often come back and expect more towards perfection". It is quite obvious the management team of InterContinental doesn't share the same value.
Last but not least, never ever tell your customers that mistakes are made or poor services are provided because of the tourist season. Customers are not responsible for the lack of management of the hotel. If not, what is the point of offering different room rates of the same room across different seasons in the year?
20 February 2015