Rated 4.0 out of 5 by 3
Rated 3.0 out of 5.0 by Sharm26 Alot of teething issues but hotel decor is stunning
Overall the decor of the hotel was stunning, however there are still alot of teething issues that need to be worked out in order for this hotel to live up to its 5-star reputation.
1) Service: Very slow and staff are unknowledgeable
-Upon check in, staff failed to mention when or where breakfast was or any of the facilities i.e pool
- Ordered room service for 6 cocktails. After 30 mins of waiting and multiple calls to reception, the drinks finally arrived via a very rude and unfriendly staff member. Attitude was very poor and his care factor was very low
- No questions asked about the customer experience upon check out. Whilst staff were friendly they did not seem interested in my stay
- Room swipe cards failed to work 2 times. I eventually had to go through 3 swipe cards which caused alot of wasted time
- TV in the room worked upon arrival however later in the night stopped working and went blank
3) Lack of room amenities
- There was no tooth brush/paste which meant we had to call room service
- Very minimal amenity choice
20 November 2014
Rated 4.0 out of 5.0 by MicMacPNG An Elegant Gin Palace in Double Bay
I knew that a new Intercontinental Hotel was due to open in Sydney in Double Bay, a rather delightful part of metropolitan Sydney, but when I booked an overnight stay, I had not realised that I would be staying at the hotel, just two days after its opening. Well it was not chaos; indeed, all I encountered was quite slick.
As I check in, I observed that the lobby level bar area was thronged with a large collection of people enjoying their martinis and other mixes. A bit odd, hearing such a hubris, and the acoustics of the lounge seemed to amplify the client chatter; some attention to the stark modern décor might reduce the resonance of client voices, which seemed on this occasion more like that of busy Asian food market. I was eagerly told by the reception that they served more than a hundred varieties of gin in this emporium!
Great emphasis has been placed on style and modern drinking, and the drinking of gin in particular of seemingly endless varieties, but the basics must not be neglected. A nice selection of TWG teas was available in my room, but there was no sugar and no spoon. Perhaps, the new Intercontinental seeks to serve only those who do not use sugar and who do not stir their tea!
I asked if there was a Club Lounge at check-in and was advised that is was on the second floor, but my later expedition to that floor failed to find it. Perhaps, Double Bay is one of those Intercontinental Hotels that does not have one; something I shall have to bear in mind for later stays.
I was upgraded to an Executive Suite, which was quite pleasant, but again modernity seemed to have gotten the better of the hotel. The ambient lighting in the lounge was clearly lacking and rendered the room adequate really for all but watching TV. The austere wooden-panelled wall of the lounge room, into which was fitted a TV, seemed quite out of place and extraordinary useless. If this room were to be a room at my home, it would have to be covered in books or paintings, but here it was dark brown, bear, unappealing and with little decoration.
The modernity continued to the electrical switches throughout the room; some seeming to be intelligent. The switches were small and quite petite, and in one case demonstrated considerable fragility, with bits of the switch falling into my hand. Perhaps, after the first week of use, the hotel may well document its few frailties and then attend to them. It is a new refurbishment of an older building, .and obviously there will be some minor adjustments required, but overall it is an impressive new addition to the Intercontinental fleet – especially to gin drinkers!
12 November 2014
Rated 5.0 out of 5.0 by oldtrom Open four days and doing well
We stayed in this hotel knowing that it had just been re-furbished but discovered that it had opened only four days before our stay. A few minor teething issues however the staff were friendly and helpful and the locality is wonderful.
Breakfast on the rooftop overlooking double Bay and the Harbour was stunning. Food excellent and service very attentive. Couldn't ask for more really.
12 November 2014