Rated 4.0 out of 5 by 60
Rated 5.0 out of 5.0 by Janelle W Absolutely amazing!
The room was lovely, we had the best time. Rooftop bar had a fantastic view and great service.
24 February 2015
Rated 2.0 out of 5.0 by fangmosquito Poor Management of Customer Complaints
It is acceptable to make mistakes in terms of communication between different service teams e.g.Instant Service team and Room Service team, however, from what I have seen, effort had been committed to follow up customer complaints but far less than I expected.
My parents always told me when I was a child, "customers who complaint a lot are always loyal because they often come back and expect more towards perfection". It is quite obvious the management team of InterContinental doesn't share the same value.
Last but not least, never ever tell your customers that mistakes are made or poor services are provided because of the tourist season. Customers are not responsible for the lack of management of the hotel. If not, what is the point of offering different room rates of the same room across different seasons in the year?
20 February 2015
Rated 4.0 out of 5.0 by lacebug One of Australia's great hotels
As a travel writer for national and international newspapers and magazines, I have stayed in some of the greatest hotels in the world. The Intercontinental Double Bay is right up there with the best of them. Wonderful attentive staff, amazing food, gorgeous decor (thanks to the team at Bates Smart), and a sexy rooftop pool all add to the sense of occasion.
The only negative is the ridiculous air-conditioning set-up in the guest rooms. It is programmed to go off if no movement is detected in the room, so - unless you are a sleepwalker - you awake in the middle of the night to an uncomfortably hot space. I have never experienced this before in any hotel, especially one of this calibre.
This is easily solved, so not a big deal. But If i were management I would definitely be making it a priority.
19 February 2015