Rated 4.1 out of 5 by 81
Rated 5.0 out of 5.0 by LM28 Comfortable bed and lovely rooms
Room was newly renovated and beds very comfortable. Bathrooms were really nice.
31 March 2015
Rated 4.0 out of 5.0 by JasonK1 Overall good
My first visit to IC Double Bay. This hotel I visited 20 years ago when it was the Ritz Carlton Double Bay. My first impression was excellent I was assisted by the concierge who was positive and helpful. My check in was very good and my room was nice with a great view blinds that opened automatic when I entered the room. The visit to the club lounge that evening was disappointed by the strong paint fumes. The painting above the entrance would have been better done at night and the doors left open. Paint fumes were still present the next morning at Breakfast. This was really a shame because I noted the attention to detail in the high quality of products chosen for the club and even the really high quality eggs. I think this hotel will get better as the staff seemed very eager to please and paid attention to my concerns about the painting. My room had a small problem but after consulting reception the issue was rectified in less than 45 mins. I commend the hotel for taking such care in the selection of the dairy products as they were outstanding. I hope all the painting is complete before I visit again, its not just cosmetic the VOC in paint cause problems not conducive to a nice stay.
27 March 2015
Rated 5.0 out of 5.0 by Shaki Reception
I didn't think one of the receptionists was very friendly. Felt like she didn't want to be there. Not much eye contact and I could sense she really didn't want to be there. Maybe her values are not aligned with the hotel's mission and vision or do management know her values so instead of being motivated she would feel inspired to serve.
27 March 2015