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The Willard Washington D.C

WELCOME TO

Washington

Concierge Photo Concierge Signature
Robert Watson
Chef Concierge

Insider Tips

LOCAL CULTURE

Taxis

Taxis in DC are metered, so the price on the meter is normally what you pay.
HISTORIC WASHINGTON HOTEL ON RENOWNED PENNSYLVANIA AVENUE
Since 1850, the Willard has epitomised Washington luxury hotels and remains a destination for the world’s power brokers and visitors drawn to the nation’s capital. The hotel is charming and sophisticated, situated in a coveted location: just two blocks from the White House and National Mall. Revered by locals and guests, the Round Robin & Scotch Bar remains a lively meeting place since the days of Abraham Lincoln. After a busy day in D.C., enjoy a relaxing treatment at the full-service spa.

Guest Reviews

Discover the many benefits of becoming an InterContinental Ambassador.

HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    Café du Parc, overseen by one of Europe’s top Michelin-starred chefs, Antoine Westermann, is located adjacent to the Willard and features seasonal ...
  • Amenities & Services

    The Red Door Spa at the Willard offers an array of personal services including massages, body treatments, facials and salon services for ladies and...
  • SPECIAL PACKAGES

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
The Willard Washington D.C
  • 1401 Pennsylvania Ave NW
  • Washington , DC , 20004
  • United States
  • Front Desk +1-202-6289100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, English, Spanish, French, Hungarian, Japanese, Tagalog, Chinese

Pet Policy

Pet must weigh no more than 40lbs. 200 USD pet deposit is due at time of check in and is nonrefundable. Guide dogs are free of charge.
Pet Deposit $200.00 per stay
Pet Fee $200.00 per night
  • Local Time

    1:24 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 4.1 out of 5 by 876 reviewers.
    Rated 1.0 out of 5.0 by A Holiday Inn Express has better value I stayed here because of the location and because the price was cheaper than other hotels in the area. Had I known my couple of days at this hotel would be so terrible I would've paid double for better service at one of these other hotels. After checking in I went straight to the bar, the bartender looked more interested in watching a football game then the customers, I ended up waiting 30mins to place an order and a further 15mins for my drink. When I went for breakfast the following morning I found out I should've received breakfast vouchers the day before upon checking in. When I told the waitress I was just going to the front desk to sort it out I was told by her if I didn't have the vouchers then I would have to pay before leaving. When I said reception never gave me my vouchers and I had already paid for it in my room rate the reply was I wasn't going anywhere until I paid the bill. I asked to speak to the manager who after the same discussion gave me the same answer. I asked to speak with the hotel manager if I wasn't allowed to sort the problem with reception, which both were suddenly more than eager for me to do. The staff are only part of what make up a hotel but have a big impact on a customers stay. If the staff give the impression they don't want to be there then what does that say about the hotel? I found the staff to be very apathetic and rude to the point where I felt they viewed the customers as a nuisance. What is so difficult about smiling people? I've stayed at places better and worse than this one, but am suprised there are Holiday Inn Express hotels better quality than this one. Next time I'm in DC I'd rather pay the money to stay somewhere where I'm made to feel my business is even the slightest bit important. September 25, 2014
    Rated 5.0 out of 5.0 by Excellent location, lovely room Excellent proximity to Metro Quiet room, comfortable bed, friendly staff Clean and newly decorated Great outdoor area Great to have Starbucks right there Did not care for restsurant food Happy Hour was a nice perk September 24, 2014
    Rated 4.0 out of 5.0 by Great experience Had a wonderful stay. Room was well appointed and clean. Security was excellent. Would stay here again and recommend this hotel to anyone. Breakfast buffet was a nice way to start the day. Only problem was very loud air conditioner. September 24, 2014
    Rated 5.0 out of 5.0 by Excellent Location! Hotel is conveniently situated near Mall area and Museums and National Monuments. Getting around is easy. Would definitely stay there again if in the area. September 23, 2014
    Rated 3.0 out of 5.0 by Nice Facility Lackluster Customer Service I stayed here to attend a training class in the area for a week. The facility was clean and in a great location. However, after the first night I mentioned that the toilet constantly ran no matter what I did (this room was extremely small, and therefore, the toilet was about 2 steps from the head of the bed). When I spoke to the front desk about it they said they would have an "engineer" take a look at it but failed to ask me what room I was in until I was walking away and realized the mistake. I went back and shared the information with the staff with the hope that someone would take a look at it. When I returned for the day, it was apparent that nothing had been done as the toilet continued to run. After another night of the toilet constantly running, I again mentioned it to the front desk. Again upon arrival home from the training class, the toilet was running every 5 minutes and nothing was ever done to rectify the problem. You can have a beautiful facility, great location, and clean rooms (which this location did) but without customer service it is all for nothing. Therefore, I would not recommend this property. September 23, 2014
    Rated 4.0 out of 5.0 by Convenient and Comfortable It was a comfortable stay, convenient parking, and walkign distance to main attractions in DC. Close to my place of business, this stay was ideal. September 23, 2014
    Rated 5.0 out of 5.0 by Stay here and stay awhile longer than expected When you first walk in your are treated like family. The rooms and the hotel's location are terrific! You can't help but wish you could stay longer because everything is "just around the corner". Perfect location for this Holiday Inn and everytime I come to Washington, D.C. I want to stay here every time! September 22, 2014
    Rated 2.0 out of 5.0 by Disappointing Stay This hotel has a convenient location close to the National Mall and has recently undergone a renovation that greatly improved the rooms. They have also upgraded the amenities. Unfortunately, the hotel is located adjacent to a railroad track and if you are unlucky enough to be assigned to a room overlooking the track, be prepared to be awakened before dawn every day by the rumbling of the train or the sounds of its whistle. If you are a light sleeper, beware. Otherwise, this hotel might be a good option for you. September 22, 2014
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