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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    92%
    Recommend This Property

    Overall Experience

    4.6

    based on 218 reviews
    92%
    Recommend This Property

    Ratings Breakdown

    218reviews

    • 5 Stars
      171
    • 4 Stars
      19
    • 3 Stars
      13
    • 2 Stars
      11
    • 1 Stars
      4

    everything was fabulous

    By

    January 22, 2015

    club

    i;m not sure what you want me to say in this section, but i really enjoyed the hotel. it was quite, clean, comfortable, and most of all is was a convient stay that was close to the college and mall. i really enjoyed living in staybridge suites. maybe next trip i can make reservation to another in a different state.

    Posted byHotelStaff
    January 26, 2015
    Dear Valued Guest, Thank you so much for your feedback. We do take our guests comfort seriously and glad you enjoyed your stay. We look forward to seeing you again! Best Regards, Zoe P General Manager
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    room

    By

    January 14, 2015

    club

    I loved everything about our visit. the only thing I would change was the cleanliness of the long mirror in the bedroom. There was white stuff all over the bottom of it, and something else, not sure what it was. I thought they may clean it the next day, but it wasn't. I should have mentioned it, but that was my fault, I was there for my sons wedding, and was very busy. But I had a wonderful experience and hope to get to stay there again soon.
    With everyone there for the wedding, I believe we occupied about 10 rooms.

    My reservation was for 4 nights. I would have liked if they had put more shampoo and conditioner in the room to cover my whole stay. Thought that would have been a nice touch,

    Posted byHotelStaff
    January 19, 2015
    Thank you so much for your nice review. We do apologize for the mirror and I assure you this will be addressed with housekeeping. We appreciate your patronage! Best Regards, Zoe P
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    Caution with GPS Navigation

    By

    January 14, 2015

    platinumelite

    Hoping for a quick stopover in Bowling Green after a 10-hour drive with a child, we tried three different GPS navigation systems to guide us to this hotel, including live GoogleMaps on iPhone and the new Honda navigation system. We use GPS all the time, so are not unfamiliar with these systems. After entering Campbell Ln, as shown on the IHG site, the systems took us to Campbell Rd, a 15-minute ride into nowhere on dark, winding, icy, backroads to an area with no cell coverage.
    When we got back to the main road and to a signal again, I called the hotel and was told "this happens all the time, I know right where you are". The desk clerk immediately provided the Walgreen's address next door to the hotel, which is on the main cross street, and this worked flawlessly.
    The night desk person apologized and said "we are working on getting something put onto the IHG website" regarding the address. When the concern was reiterated in the morning to the front desk, the manager's reply came back "just update your GPS".
    We don't know what the technical issue was - maybe the newly constructed Campbell Lane truncates to "Campbell" which defaults to the old Campbell Road. In any case, if it's a frequent problem for guests, IHG could at least list the cross-street, a major thoroughfare, on their website.

    Posted byHotelStaff
    January 19, 2015
    Dear Valued Guest, I am so sorry that your GPS took you to the wrong address. Campbell Lane is an older street, but the numbered street identifier is new and that is probably where the problem arose. Regardless, we apologize for the problem. Also, we have taken steps to note this on our hotel homepage in the hopes that no one else has this problem again. Thank you again for your patronage, and we sincerely apologize for the inconvenience. Regards, Zoe P
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    nothing

    By

    December 26, 2014

    nothing additional to say. Enjoyed the experience. Would revisit the hotel again

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