Rated 4.5 out of 5 by 48
Rated 4.0 out of 5.0 by Samma Free food and laundry room add value
My husband and I stayed here in late April, early May while visiting the CMoG. We were pleasantly surprised by the amenities offered as we have mostly stayed with another hotel chain. The receptions in the evening had a nice light meal and wine and beer. We were surprised to find a laundry room at no charge and with machines that actually worked, unlike some we had paid for in other hotels that didn't work. Breakfasts were good, warm cookies were terrific and we were within walking distance to the museum where we spent two days exploring and making our own glass projects. All the staff were pleasant and helpful. We joined the Priority Club.
May 21, 2013
Rated 5.0 out of 5.0 by cakebaker Had a great experience
We stayed here overnight when in town for a family reunion. The kids (7 and almost 4) enjoyed the pool and spa as much as we did- we were by ourselves at the pool 2 out of the 3 times we were there. The outside courtyard with basketball net was a nice touch too. The staff was so nice, the breakfast buffet had a nice variety and the room was spotless. I would definitely come back. We never made it the Corning Museum of Glass while there so we have a good reason to return - hopefully soon!!
May 14, 2013
Rated 1.0 out of 5.0 by Ripley Longtime guest, latest visit very disappointing
We have stayed at the Staybridge Corning for years and have had excellent experiences at this site. Recently, customer service levels and staff training have slipped exponentially. We reserved a King Size non smoking suite, and were provided a room (not a suite) with a queen size bed. We opened the door, realized we were not assigned the room we had reserved and called the front desk. They were unapologetic and not accommodating in the least regarding their screw up-and we had no option but to stay in the room. The clerk offered to take 50 dollars off the room rate, but we found ourselves wondering why reserve a particular room when you don't get it? In addition staff failed to communicate a new pet policy at registration (75 dollars/night). We have brought our dog to the Staybridge at least twice annually for the past ten years, uneventfully. Having no way of knowing that the approach to pets had changed, we only discovered this when the clerk stood outside the door playing detective (rather than just asking-we would have been happy to volunteer the information). I went to the front desk to fill out the paper work she demanded we complete on the other side of the door (again, communication of the new policy at registration would have been helpful), and asked to speak to the manager. I had to ask three times for the managers name before her first name was provided by the clerk (first she claimed not to know her managers name). The manager was literally hiding in the office behind the front desk to avoid the discussion, offering her staff no support whatsoever. We are two corporate vice presidents who will take the time and trouble to communicate our dissatisfaction with this experience to others. Not sure what happened here to decimate a good motel, but a decade long family of customers won't be staying again. Pathetic.
May 13, 2013
Rated 4.0 out of 5.0 by jimnickname Almost perfect
Only issue was the A/C?heating unit - loud and off/on too much.
May 6, 2013
Rated 5.0 out of 5.0 by Jvactioner A Great Place to Stay in Corning
Fantastic Location, 2 minute walk to shuttle to Corning Museum and downtown. Service is excellent, facilities and amenities very good. Staff is great. Well managed property. Highly recommend it. PS the included breakfast and afternoon snacks were a nice touch.
April 23, 2013
Rated 5.0 out of 5.0 by dynamicduo wow
we loved our room, we loved the whirlpool, the breakfast was fantastic. Everything was nice and clean. Service was very friendly- especially check in and breakfast.
February 25, 2013
Rated 5.0 out of 5.0 by TravelingSteve Every time
I have had to travel a good deal for business, throughout the continental US, and this is my favorite hotel. I have stayed here more than anywhere else and have never had a single problem. Check-in is quick, the rooms are always spotless, and the staff is courteous and helpful even when I need to change my plans.
To summarize: simple, efficient, polished, and polite.
February 17, 2013
Rated 1.0 out of 5.0 by kiook76 No heat
We stayed here for one night on 12/21 and the heat did not work as we slept. I woke up to the room being 63 degrees and the room was set to 72. After telling the manager, all he did was apologize. I am extremely disappointed and being a platinum member, I expected a little more from this property. I definetly will not recommend this hotel to anyone.
January 3, 2013
Rated 5.0 out of 5.0 by JS59 Top Notch All Around
We had a wonderful stay at the Corning Staybridge. The management and staff were skilled at making sure guests' needs were met but doing so without being noticed. The room was comfortable, the pool and hot tub were well-maintained, and the complementary breakfast was excellent. We highly recommend this inn.
January 1, 2013
Rated 2.0 out of 5.0 by Sfrederick2 Cleaning needs attention!
The property is great and so is the staff. However, the cleaning of the room really was not good. There was left over food in the refrigerator, used coffee filter in coffee maker, several drawers in the bathroom area had left over bags and garbage. When my bed was made it literally looked like it was thrown together. I was going to call management but with being exhausted from working so much I was to tired! Your cleaning staff needs training! Oh and I am a Gold priority member which was not recognized at all!
October 23, 2012